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Jon W.
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Jon W.

Technical Support Specialist/Help Desk

$22.22/hr

Sedalia, United States

I have over 17 years training, experience, and a proven ... moreability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 10 and most Mac OS systems. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner. less

Overview

I have over 17 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 10 and most Mac OS systems. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

Jon W.
Drop Here

Jon W.

$22.22 /hr

Technical Support Specialist/Help Desk

Sedalia, United States

Overview

I have over 17 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 10 and most Mac OS systems. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is ... moremy ability to do so in a professional and timely manner. less

Work History and Feedback

  • Technical Support Specialist

    May 2012 - Nov 2014
    5.00
    Great contractor! We are hiring him back into an even more critical position.

    4,909 hours

    $18.33 / hr
    $82,262.01 earned

  • Customer Service & Support Role

    Apr 2012 - Jun 2012
    No feedback given

    47 hours

    $11.11 / hr
    $525.95 earned

Jon W. has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Windows Vista Administration Test2.50Top 30%40 mins
Customer Service Test4.75Top 10%26 mins
Email Etiquette Certification4.15Top 30%21 mins
Telephone Etiquette Certification4.00Above Average23 mins
Windows XP Test3.60Top 20%37 mins
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Work History
7,476 hours worked
8 jobs
Availability
Available
More than 30 hrs/week
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Phone Number: Verified
Associated with
Upwork Payroll - Nelson Compliance
98% Job Success
783 hours
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