I have been working as a customer service representative for almost 4 years. With my experience I developed my English communication skills working with dynamic companies that deal with customer service, technical and sales. Working with these accounts I learned several skills like SEO, SMM, managing Infusionsoft, WordPress, Big Commerce and with my wide experience with Sales taught me how to be an effective salesperson: to not just focus on the customers logical needs but also to cover customers unstated needs (Wants and Interests). To ask relevant, discovery questions to identify what they want and need.
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|Name||Score (out of 5)||Time to Complete|
|Telephone Etiquette Certification||4.55||Top 10%||20 mins|
|Customer Service Test||4.50||Top 20%||23 mins|
|Email Etiquette Certification||4.30||Top 20%||34 mins|
|Adobe Photoshop CS3 Test||3.60||Top 20%||19 mins|
|Call Center Skills Test||3.75||Above Average||26 mins|
|English Spelling Test (U.S. Version)||4.40||Below Average||25 mins|
|U.S. English Basic Skills Test||3.40||Below Average||27 mins|