Rona Villamora
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Rona Villamora

Experienced BPO Professional, Blogger


Makati, Philippines


More than nine years experience in training people. •Train and supervise both agents and trainers •Proficient in both Filipino and English (written and oral) •Highly trained in collections, customer service and sales •Develop training modules and training curriculum •Facilitate Product and Foundation Trainings •Background in Quality Assurance and Customer Satisfaction WORK EXPERIENCE: vCustomer, Eastwood, Libis, QC October, 2010 - Present Assistant Manager, Training and Organizational Development Sitel, Ortigas, Pasig August 2007 – August 2010 Learning Specialist Intellirisk Management Corporation, RCBC Plaza, Makati/Clarkfield, Pampanga October 2005 – June 2007 Assistant Vice President - Training HSBC Electronic Data Processing Phils., Inc., PBCom Tower, Makati September 2004 – June 2005 Collections Associate EDUCATION: University of Santo Tomas, Manila – AB - Legal Management Colegio ... morede Santa Isabel, Naga City – High School Diploma less

Work History and Feedback

  • Jan 2013 - Aug 2015


    No feedback given

    2,519 hours
    $5.35 / hr
    $11,384.45 earned

  • Dec 2012 - Mar 2013

    Travel Writer

    No feedback given

    $3.33 / hr
    $57.00 earned

  • Jun 2012 - Jul 2012

    Committed Article Writers Needed
    A trusted contractor! fast and efficient, can work with less supervision. Great job, thanks.
    $78.80 earned
    Fixed Price

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Name Score (out of 5) Time to Complete
Telephone Etiquette Certification 4.30 Top 20% 18 mins
Customer Service Test 4.50 Top 20% 24 mins
U.S. English Basic Skills Test 4.40 Top 10% 20 mins

Work History

100% Job Success
2,766 hours worked
15 jobs


More than 30 hrs/week


Phone Number: Verified

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