Rona Villamora
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Rona Villamora

Experienced BPO Professional, Blogger

$6.11/hr

Makati, Philippines

More than nine years experience in training people. •Train and ... moresupervise both agents and trainers •Proficient in both Filipino and English (written and oral) •Highly trained in collections, customer service and sales •Develop training modules and training curriculum •Facilitate Product and Foundation Trainings •Background in Quality Assurance and Customer Satisfaction WORK EXPERIENCE: vCustomer, Eastwood, Libis, QC October, 2010 - Present Assistant Manager, Training and Organizational Development Sitel, Ortigas, Pasig August 2007 – August 2010 Learning Specialist Intellirisk Management Corporation, RCBC Plaza, Makati/Clarkfield, Pampanga October 2005 – June 2007 Assistant Vice President - Training HSBC Electronic Data Processing Phils., Inc., PBCom Tower, Makati September 2004 – June 2005 Collections Associate EDUCATION: University of Santo Tomas, Manila – AB - Legal Management Colegio de Santa Isabel, Naga City – High School Diploma less

Overview

More than nine years experience in training people. •Train and supervise both agents and trainers •Proficient in both Filipino and English (written and oral) •Highly trained in collections, customer service and sales •Develop training modules and training curriculum •Facilitate Product and Foundation Trainings •Background in Quality Assurance and Customer Satisfaction WORK EXPERIENCE: vCustomer, Eastwood, Libis, QC October, 2010 - Present Assistant Manager, Training and Organizational Development Sitel, Ortigas, Pasig August 2007 – August 2010 Learning Specialist Intellirisk Management Corporation, RCBC Plaza, Makati/Clarkfield, Pampanga October 2005 – June 2007 Assistant Vice President - Training HSBC Electronic Data Processing Phils., Inc., PBCom Tower, Makati September 2004 – June 2005 Collections Associate EDUCATION: University of Santo Tomas, Manila – AB - Legal Management Colegio ... morede Santa Isabel, Naga City – High School Diploma less

Rona Villamora
Drop Here

Rona Villamora

$6.11 /hr

Experienced BPO Professional, Blogger

Makati, Philippines

Overview

More than nine years experience in training people. •Train and supervise both agents and trainers •Proficient in both Filipino and English (written and oral) •Highly trained in collections, customer service and sales •Develop training modules and training curriculum •Facilitate Product and Foundation Trainings •Background in Quality Assurance and Customer Satisfaction WORK EXPERIENCE: vCustomer, Eastwood, Libis, QC October, 2010 - Present Assistant Manager, Training and Organizational Development Sitel, Ortigas, Pasig August 2007 – August 2010 Learning Specialist Intellirisk Management Corporation, RCBC Plaza, Makati/Clarkfield, Pampanga October 2005 – June 2007 Assistant Vice President - Training HSBC Electronic Data ... moreProcessing Phils., Inc., PBCom Tower, Makati September 2004 – June 2005 Collections Associate EDUCATION: University of Santo Tomas, Manila – AB - Legal Management Colegio de Santa Isabel, Naga City – High School Diploma less

Work History and Feedback

  • Blogger

    Aug 2015 - Present
    Job in progress

    782 hours

    $5.75 / hr
    $4,292.79 earned

  • Blogger

    Jan 2013 - Aug 2015
    No feedback given

    2,519 hours

    $5.35 / hr
    $11,384.45 earned

  • Travel Writer

    Dec 2012 - Mar 2013
    No feedback given
    $3.33 / hr
    $57.00 earned

  • Committed Article Writers Needed

    Jun 2012 - Jul 2012
    5.00
    A trusted contractor! fast and efficient, can work with less supervision. Great job, thanks.
    $78.80 earned
    Fixed Price

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Tests

NameScore (out of 5)Time to Complete
Telephone Etiquette Certification4.30Top 20%18 mins
Customer Service Test4.50Top 20%24 mins
U.S. English Basic Skills Test4.40Top 10%20 mins
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What's the difference?

100% Job Success
Work History
3,345 hours worked
17 jobs
Availability
Available
More than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
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