Jerome A.
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Jerome A.

Customer Service & Tech Support Team Manager

$8.89/hr

Caloocan, Philippines


Jerome A. has added 3 portfolio pieces. Create an account to review them.

The goal is to be the best provider in all ... moreplatforms and I plan to this by providing you and your customers “Best in Class” service without sacrificing quality. What I offer is 15 years solid experience in the Customer Service, Technical Services & Telesales industry. I've been privileged to have worked for brands like: Dell, Chase & Bank of America as a customer relations officer where I handled customer inquiries, complaints and order processing via phone and email. Microsoft & Vonage providing Level 1 & 2 technical services for newly signed up customers. Troubleshooting home network connections and the installation walk through of equipment purchased, Modern Data Products / Modern Imaging Solution & Branders.com as a Business Development Specialist, where I am tasked to create and maintain good business relationship with existing and new client. Part of the job also is to make cold calls to businesses across the US and Canada with the goal of obtaining new clients. less

Overview

The goal is to be the best provider in all platforms and I plan to this by providing you and your customers “Best in Class” service without sacrificing quality. What I offer is 15 years solid experience in the Customer Service, Technical Services & Telesales industry. I've been privileged to have worked for brands like: Dell, Chase & Bank of America as a customer relations officer where I handled customer inquiries, complaints and order processing via phone and email. Microsoft & Vonage providing Level 1 & 2 technical services for newly signed up customers. Troubleshooting home network connections ... moreand the installation walk through of equipment purchased, Modern Data Products / Modern Imaging Solution & Branders.com as a Business Development Specialist, where I am tasked to create and maintain good business relationship with existing and new client. Part of the job also is to make cold calls to businesses across the US and Canada with the goal of obtaining new clients. less

Jerome A.
Drop Here

Jerome A.

$8.89 /hr

Customer Service & Tech Support Team Manager

Caloocan, Philippines

Overview

The goal is to be the best provider in all platforms and I plan to this by providing you and your customers “Best in Class” service without sacrificing quality. What I offer is 15 years solid experience in the Customer Service, Technical Services & Telesales industry. I've been privileged to have worked for brands like: Dell, Chase & Bank of America as a customer relations officer where I handled customer inquiries, complaints and order processing via phone and email. ... moreMicrosoft & Vonage providing Level 1 & 2 technical services for newly signed up customers. Troubleshooting home network connections and the installation walk through of equipment purchased, Modern Data Products / Modern Imaging Solution & Branders.com as a Business Development Specialist, where I am tasked to create and maintain good business relationship with existing and new client. Part of the job also is to make cold calls to businesses across the US and Canada with the goal of obtaining new clients. less

Jerome A. has added 3 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Customer Service Representative

    Mar 2012 - Nov 2014
    5.00
    Excellent Work Jerome!

    7,954 hours

    $5.56 / hr
    $42,189.86 earned

  • Customer Service Representative

    Oct 2011 - Mar 2012
    5.00
    Excellent Work Jerome!

    692 hours

    $4.00 / hr
    $2,768.68 earned

  • Telemarketer - Sales Cold Calling

    Dec 2009 - Jan 2010
    1.55
    The freelancer has made this comment private

    3 hours

    $6.00 / hr
    $19.98 earned

  • telesales

    Aug 2009 - Nov 2009
    No feedback given

    4 hours

    $4.44 / hr
    $18.51 earned

  • Telesales

    Sep 2009 - Oct 2009
    5.00

    164 hours

    $5.56 / hr
    $933.11 earned

  • Scheduling Agent Wanted

    Jun 2009 - Jul 2009
    No feedback given

    36 hours

    $3.50 / hr
    $124.30 earned

Jerome A. has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Upwork Readiness Test for Independent Contractors and Company Managers5.001st Place!2 mins
English Spelling Test (U.S. Version)5.001st Place!25 mins
Upwork Readiness Test for Affiliated Contractors5.001st Place!17 mins
Outbound Sales Skills Test3.85Top 10%27 mins
Help Desk Certification4.00Top 10%31 mins
Selling Skills Test3.60Top 20%22 mins
Outbound Sales Skills Test3.15Top 20%17 mins
Office Skills Test4.50Top 10%23 mins
Call Center Skills Test4.40Top 10%37 mins
English Vocabulary Test (UK Version)4.40Above Average23 mins
Windows XP Test4.25Top 10%33 mins
English To Tagalog (Filipino) Translation Skills Test4.60Top 20%36 mins
Customer Service Test4.50Top 20%20 mins
Telephone Etiquette Certification4.15Top 30%20 mins
Email Etiquette Certification4.15Top 30%20 mins
Office Skills Test4.00Top 30%26 mins
U.S. English Basic Skills Test4.00Top 30%37 mins
or
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What's the difference?

100% Job Success
Top Rated
Work History
13,088 hours worked
12 jobs
Availability
Available
More than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
Associated with
Agency logo
Allied Philippine Contractors Agency
Top Rated
100% Job Success
3,775 hours
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