Jerome A.
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Jerome A.

Customer Service & Tech Support Team Manager

$11.11/hr

Caloocan, Philippines

Overview

The goal is to be the best provider in all platforms and I plan to this by providing you and your customers “Best in Class” service without sacrificing quality. What I offer is 15 years solid experience in the Customer Service, Technical Services & Telesales industry. I've been privileged to have worked for brands like: Dell, Chase & Bank of America as a customer relations officer where I handled customer inquiries, complaints and order processing via phone and email. Microsoft & Vonage providing Level 1 & 2 technical services for newly signed up customers. Troubleshooting home network connections ... moreand the installation walk through of equipment purchased, Modern Data Products / Modern Imaging Solution & Branders.com as a Business Development Specialist, where I am tasked to create and maintain good business relationship with existing and new client. Part of the job also is to make cold calls to businesses across the US and Canada with the goal of obtaining new clients. less

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Work History and Feedback

  • Mar 2012 - Nov 2014

    Customer Service Representative
    5.00
    Excellent Work Jerome!
    7,954 hours
    $5.56 / hr
    $42,189.86 earned

  • Oct 2011 - Mar 2012

    Customer Service Representative
    5.00
    Excellent Work Jerome!
    692 hours
    $4.00 / hr
    $2,768.68 earned

  • Dec 2009 - Jan 2010

    Telemarketer - Sales Cold Calling
    1.55
    The freelancer has made this comment private
    3 hours
    $6.00 / hr
    $19.98 earned

  • Aug 2009 - Nov 2009

    telesales

    No feedback given

    4 hours
    $4.44 / hr
    $18.51 earned

  • Sep 2009 - Oct 2009

    Telesales
    5.00
    164 hours
    $5.56 / hr
    $933.11 earned

  • Jun 2009 - Jul 2009

    Scheduling Agent Wanted

    No feedback given

    36 hours
    $3.50 / hr
    $124.30 earned

Jerome A. has more jobs to show. Create an account to review them.

Tests

Name Score (out of 5) Time to Complete
Upwork Readiness Test for Independent Contractors and Company Managers 5.00 1st Place! 2 mins
English Spelling Test (U.S. Version) 5.00 1st Place! 25 mins
Upwork Readiness Test for Affiliated Contractors 5.00 1st Place! 17 mins
Outbound Sales Skills Test 3.85 Top 10% 27 mins
Help Desk Certification 4.00 Top 10% 31 mins
Selling Skills Test 3.60 Top 10% 22 mins
Outbound Sales Skills Test 3.15 Top 20% 17 mins
Office Skills Test 4.50 Top 10% 23 mins
English Vocabulary Test (UK Version) 4.40 Top 30% 23 mins
Call Center Skills Test 4.40 Top 10% 37 mins
Windows XP Test 4.25 Top 10% 33 mins
English To Tagalog (Filipino) Translation Skills Test 4.60 Top 20% 36 mins
Customer Service Test 4.50 Top 20% 20 mins
Telephone Etiquette Certification 4.15 Top 30% 20 mins
Email Etiquette Certification 4.15 Top 30% 20 mins
Office Skills Test 4.00 Top 30% 26 mins
U.S. English Basic Skills Test 4.00 Top 30% 37 mins
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Work History

100% Job Success
11,596 hours worked
10 jobs

Availability

Available
More than 30 hrs/week

Verifications

Phone Number: Verified

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