I've been working in a BPO Company for 6 years now and counting. I have tried being a U'verse agent handling customer service, billing, a bit of some technical support but what I really love the most is up selling, or the Sales part of my Job because I got to maximize my skills and ability to persuade our clients to buy not just the product but my selling technique as well. Honestly when I see numbers of my sales it keeps the fire burning within me to push for more because more sales means more incentives, so pushing for ... more means more money on my pocket, of course not skipping the quality of each call handled . As of the moment I am still working with an Australian Telco Company on as a Sales Agent or Inbound Acquisition Consultant. My working hours with this company is during the day,Philippine time and I am looking for a part time job at least 4-5 hrs per day on my spare time after my work which entails day time in USA. I want to prove myself to anyone interested who wants to test my knowledge and skills. Prior to my BPO company experience, I also worked as a full time teacher in secondary and tertiary level. But I did not confined my self in just one endeavor. I want to explore more and learn more from my experiences so I decided to try this other world of Business. I can say that my experiences on these fields equipped me a lot and sharpened my knowledge to provide better customer satisfaction on the BPO world, or also known as the call center world. Hopefully I can hear from you soon.
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|Name||Score (out of 5)||Time to Complete|
|Outbound Sales Skills Test||3.00||Top 30%||14 mins|
|Call Center Skills Test||4.00||Top 30%||14 mins|
|Telephone Etiquette Certification||3.85||Below Average||13 mins|
|Office Skills Test||3.75||Above Average||20 mins|
|Customer Service Test||3.60||Below Average||18 mins|
|English Vocabulary Test (U.S. Version)||3.50||Below Average||28 mins|
|U.S. English Basic Skills Test||3.00||Below Average||31 mins|