Adrian N Dumaguet
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Adrian N Dumaguet

Customer Service Specialist/Team Leader


Iloilo, Philippines


7 years of working in the BPO industry gives me the ability to become an asset to any company that specializes in customer service. I have handled customer and technical support, allowing me to be flexible while keeping in mind the customer's welfare as well as maintaining the company's integrity. With that I can provide the best overall experience. As a Quality Assurance Specialist, I have learned to be detail oriented be able to uphold standards. As a Team Leader, I gained the much needed skills on handling, motivating and, ultimately, developing a group to achieve its goals and have accountability. I ... morealso have excellent communication skills, capable of analyzing each situation to identify the best option, an open mind and a willingness to learn that allows me to continually improve the services that I can provide. less

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Name Score (out of 5) Time to Complete
Help Desk Certification 4.00 Top 10% 19 mins
English To Tagalog (Filipino) Translation Skills Test 4.90 Top 10% 19 mins
Customer Service Test 4.75 Top 10% 13 mins
Call Center Skills Test 4.10 Top 20% 16 mins
Office Skills Test 4.25 Top 10% 14 mins
Email Etiquette Certification 4.15 Top 30% 11 mins
English Vocabulary Test (U.S. Version) 4.50 Top 20% 16 mins
English Spelling Test (U.S. Version) 4.50 Above Average 12 mins
U.S. English Basic Skills Test 3.50 Above Average 13 mins
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Work History

181 hours worked
2 jobs


More than 30 hrs/week

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