7 years of working in the BPO industry gives me the ability to become an asset to any company that specializes in customer service. I have handled customer and technical support, allowing me to be flexible while keeping in mind the customer's welfare as well as maintaining the company's integrity. With that I can provide the best overall experience. As a Quality Assurance Specialist, I have learned to be detail oriented be able to uphold standards. As a Team Leader, I gained the much needed skills on handling, motivating and, ultimately, developing a group to achieve its goals and have accountability. I ... also have excellent communication skills, capable of analyzing each situation to identify the best option, an open mind and a willingness to learn that allows me to continually improve the services that I can provide.
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|Name||Score (out of 5)||Time to Complete|
|Help Desk Certification||4.00||Top 10%||19 mins|
|English To Tagalog (Filipino) Translation Skills Test||4.90||Top 10%||19 mins|
|Customer Service Test||4.75||Top 10%||13 mins|
|Call Center Skills Test||4.10||Top 20%||16 mins|
|Office Skills Test||4.25||Top 10%||14 mins|
|Email Etiquette Certification||4.15||Top 30%||11 mins|
|English Vocabulary Test (U.S. Version)||4.50||Top 20%||16 mins|
|English Spelling Test (U.S. Version)||4.50||Above Average||12 mins|
|U.S. English Basic Skills Test||3.50||Above Average||13 mins|