Umair Mushtaq

Umair Mushtaq

Zendesk Customer Service Specialist

Quetta, Pakistan

$7.78/hr

(4.42)

What's the difference?
Overview

A highly motivated, confident customer service account manager with exceptional multi-tasking, organisational and customer service skills.
Having 6+ years of experience of identifying the needs of individual and corporate customers and of running and delivering sales campaigns for key clients in US and UK, and being essential part of delivering quality customer service and support team.
Experienced in Zendesk ticket handling, inbound phone support, telemarketing and following up with customers…

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Work History & Feedback

Customer Service & Account Management - No Sales Required

“This was the second time we hired Umair. His work was quite good until his last 4 to 6 weeks during which time he was overly distracted by family issues. During that time his work hurt our business, but overall an undistracted Umair is a terrific addition to any team. He is a terrific human being. He was always ambitious and looking for ways to bring new knowledge into the company. Yes, we would hire him again in the future.”
4.50
1,290 hrs @ $8.00/hr
Earned $10,316

Customer Service & Account Management - No Sales Required

“This was the second time we hired Umair. His work was quite good until his last 4 to 6 weeks during which time he was overly distracted by family issues. During that time his work hurt our business, but overall an undistracted Umair is a terrific addition to any team. He is a terrific human being. He was always ambitious and looking for ways to bring new knowledge into the company. Yes, we would hire him again in the future.”
4.50
685 hrs @ $5.83/hr
Earned $3,993

Customer Service & Account Management - No Sales Required

“Umair continues to be an integral part of our team, this contract was not ended, he was provided with a well deserved rate increase.”
4.45
313 hrs @ $5.56/hr
Earned $1,739
Tests Taken
Name Percentile Score

Accounting Principles Test

76

Book keeping Test

70

Call Center Skills Test

51

Customer Service Test

100

Email Etiquette Certification

27

Email Etiquette Certification

58

Email Etiquette Certification

58

English Spelling Test (U.S. Version)

86

English Spelling Test (U.S. Version)

65

English Vocabulary Test (U.S. Version)

78

Help Desk Certification

31

Help Desk Certification

25

MS Excel 2003 Test

87

MS Excel 2007 Test

55

MS Word 2003 Test

79

Management Skills Test

91

Office Skills Test

86

Outbound Sales Skills Test

66

Technical Writing Skills Certification

65

Telephone Etiquette Certification

40

U.S. English Basic Skills Test

64

U.S. English Basic Skills Test

47

U.S. Public Speaking Test

67

UK English Basic Skills Test

35

Windows XP Test

87