Usman Ghani
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Usman Ghani

General Manager, Sales and Customer Service GURU


Islamabad, Pakistan


I have 7+ years of experience in sales & customer service industry and worked as a project manager in call center for 4 years. Below are a few jaw dropping reasons why I am the best fit. 1- I have taken upwork customer service skills test and got FIRST position out of all (more than one lack twenty thousand) test takers. 2- My upwork feedback score has been 5/5 throughout. 3- My client satisfaction and job success rate is 100% (approved and certified by upwork). 4- I am among elite upwork freelances group. 5- I speak (+write) flawless English in ... moreAmerican accent. 6- I have been doing email customer support for 3+ years. 7- I also have managerial experience and can easily manage multiple teams and projects. As a project manager I was personally responsible for, 1- Developing and implementing sales plans and customer service policies. 2- Managing multiple customer service and sales projects with associated teams and clients simultaneously. 3- Hiring and firing of staff. 4- Training new employees on sales and customer service skills. 5- Quality assurance. 6- Account management. 7- Business development. 8- Negotiating and finalizing deals with clients. 9- Other Admin tasks. less

Usman Ghani has added 2 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Apr 2011 - Aug 2015

    Call My Leads and Close Them!

    No feedback given

    6 hours
    $4.44 / hr
    $26.64 earned

  • Nov 2013 - Jul 2014

    Supply Chain & Customer Service
    Usman has been great to work with and has always completed his work with diligence and full sincerity. Great asset, will definitely work with him again.
    1,285 hours
    $11.11 / hr
    $14,278.21 earned

  • Apr 2013 - Nov 2013

    Supply Chain & Customer Service
    Great working with Usman for a long period of time. He completed all his tasks diligently and with sincerity, always striving to learn more. Great asset.
    1,141 hours
    $7.78 / hr
    $8,873.09 earned

  • Feb 2013

    Virtual Assistant, Recruiter, Note-taker, Documentor
    Usman is a professional in every sense of the word. Not only did he execute his assignment with passion, but he insured that all instructions were understood and followed up with me. I would recommend Usman's skills to any good employer seeking a hard working, practical, and professional contractor.
    3 hours
    $11.11 / hr
    $35.22 earned

  • Nov 2012 - Feb 2013

    Auto Transport Sales Specialist
    It was wonderful working with Usman. He has excellent communication skills and is very diligent in his work. He is a turnkey employee.
    6 hours
    $7.78 / hr
    $49.25 earned

  • Jun 2012 - Oct 2012

    Sales and admission advisor
    Works hard to achieve objectives. pleasure working with him
    485 hours
    $7.00 / hr
    $3,396.19 earned

  • View More (5)

Usman Ghani has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Customer Service Test 5.00 1st Place! 18 mins
Negotiations Skills Test 4.40 Top 20% 24 mins
Time Management Test 3.10 Top 30% 22 mins
Outbound Sales Skills Test 3.45 Top 10% 16 mins
Selling Skills Test 3.25 Top 20% 30 mins
Market Research Test 3.00 Top 30% 24 mins
Business Strategy Test 3.75 Above Average 35 mins
Business Plans Test 4.50 Top 30% 24 mins
Help Desk Certification 3.50 Top 20% 35 mins
Email Etiquette Certification 4.45 Top 10% 19 mins
Telephone Etiquette Certification 4.30 Top 20% 14 mins
UK English Basic Skills Test 3.90 Above Average 22 mins
Office Skills Test 3.75 Above Average 26 mins
U.S. English Basic Skills Test 4.25 Top 20% 17 mins
What's the difference?

Work History

100% Job Success
3,726 hours worked
15 jobs


More than 30 hrs/week


Phone Number: Verified

Associated with

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3,324 hours

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