I have 7+ years of experience in sales & customer service industry and worked as a project manager in call center for 4 years. Below are a few jaw dropping reasons why I am the best fit. 1- I have taken upwork customer service skills test and got FIRST position out of all (more than one lack twenty thousand) test takers. 2- My upwork feedback score has been 5/5 throughout. 3- My client satisfaction and job success rate is 100% (approved and certified by upwork). 4- I am among elite upwork freelances group. 5- I speak (+write) flawless English in ... American accent. 6- I have been doing email customer support for 3+ years. 7- I also have managerial experience and can easily manage multiple teams and projects. As a project manager I was personally responsible for, 1- Developing and implementing sales plans and customer service policies. 2- Managing multiple customer service and sales projects with associated teams and clients simultaneously. 3- Hiring and firing of staff. 4- Training new employees on sales and customer service skills. 5- Quality assurance. 6- Account management. 7- Business development. 8- Negotiating and finalizing deals with clients. 9- Other Admin tasks.
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|Name||Score (out of 5)||Time to Complete|
|Customer Service Test||5.00||1st Place!||18 mins|
|Negotiations Skills Test||4.40||Top 20%||24 mins|
|Time Management Test||3.10||Top 30%||22 mins|
|Outbound Sales Skills Test||3.45||Top 10%||16 mins|
|Selling Skills Test||3.25||Top 20%||30 mins|
|Market Research Test||3.00||Top 30%||24 mins|
|Business Strategy Test||3.75||Above Average||35 mins|
|Business Plans Test||4.50||Top 30%||24 mins|
|Help Desk Certification||3.50||Top 20%||35 mins|
|Email Etiquette Certification||4.45||Top 10%||19 mins|
|Telephone Etiquette Certification||4.30||Top 20%||14 mins|
|UK English Basic Skills Test||3.90||Above Average||22 mins|
|Office Skills Test||3.75||Above Average||26 mins|
|U.S. English Basic Skills Test||4.25||Top 20%||17 mins|