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Usman Ghani
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Usman Ghani

General Manager, Sales and Customer Service GURU

$16.67/hr

Islamabad, Pakistan


Usman Ghani has added 2 portfolio piece. Create an account to review them.

I have 8 years of experience in sales & customer ... moreservice industry and worked as a project manager in call center for 4 years. My entire experience is based on working with US companies. Below are a few jaw dropping reasons why I am the best fit. 1- I have taken upwork customer service skills test and got FIRST position out of all (more than one hundred and sixty five thousand) test takers. 2- My upwork feedback score has been 5/5 throughout. 3- My client satisfaction and job success rate is 100% (approved and certified by upwork). 4- I am among elite upwork freelances group. 5- I speak (+write) flawless English in American accent. 6- I have been doing email customer support for 4+ years. 7- Managerial experience of 4 years, can easily manage multiple teams and projects. As a project manager I was personally responsible for, 1- Developing and implementing sales plans and customer service policies. 2- Managing multiple customer service and sales projects with associated teams and clients simultaneously. 3- Hiring and firing of staff. 4- Training new employees on sales and customer service skills. 5- Quality assurance. 6- Account management. 7- Business development. 8- Negotiating and finalizing deals with clients. 9- Other admin tasks. less

Overview

I have 8 years of experience in sales & customer service industry and worked as a project manager in call center for 4 years. My entire experience is based on working with US companies. Below are a few jaw dropping reasons why I am the best fit. 1- I have taken upwork customer service skills test and got FIRST position out of all (more than one hundred and sixty five thousand) test takers. 2- My upwork feedback score has been 5/5 throughout. 3- My client satisfaction and job success rate is 100% (approved and certified by upwork). 4- I am among elite ... moreupwork freelances group. 5- I speak (+write) flawless English in American accent. 6- I have been doing email customer support for 4+ years. 7- Managerial experience of 4 years, can easily manage multiple teams and projects. As a project manager I was personally responsible for, 1- Developing and implementing sales plans and customer service policies. 2- Managing multiple customer service and sales projects with associated teams and clients simultaneously. 3- Hiring and firing of staff. 4- Training new employees on sales and customer service skills. 5- Quality assurance. 6- Account management. 7- Business development. 8- Negotiating and finalizing deals with clients. 9- Other admin tasks. less

Usman Ghani
Drop Here

Usman Ghani

$16.67 /hr

General Manager, Sales and Customer Service GURU

Islamabad, Pakistan

Overview

I have 8 years of experience in sales & customer service industry and worked as a project manager in call center for 4 years. My entire experience is based on working with US companies. Below are a few jaw dropping reasons why I am the best fit. 1- I have taken upwork customer service skills test and got FIRST position out of all (more than one hundred and sixty five thousand) test takers. 2- My upwork feedback score has been 5/5 throughout. ... more 3- My client satisfaction and job success rate is 100% (approved and certified by upwork). 4- I am among elite upwork freelances group. 5- I speak (+write) flawless English in American accent. 6- I have been doing email customer support for 4+ years. 7- Managerial experience of 4 years, can easily manage multiple teams and projects. As a project manager I was personally responsible for, 1- Developing and implementing sales plans and customer service policies. 2- Managing multiple customer service and sales projects with associated teams and clients simultaneously. 3- Hiring and firing of staff. 4- Training new employees on sales and customer service skills. 5- Quality assurance. 6- Account management. 7- Business development. 8- Negotiating and finalizing deals with clients. 9- Other admin tasks. less

Usman Ghani has added 2 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Project Manager - Appointment Setting + Technical Support

    Jul 2014 - Present
    Job in progress

    33 hours

    $15.00 / hr
    $500.00 earned

  • Call My Leads and Close Them!

    Apr 2011 - Aug 2015
    No feedback given

    6 hours

    $4.44 / hr
    $26.64 earned

  • Supply Chain & Customer Service

    Apr 2013 - Jul 2014
    5.00
    Usman has been great to work with and has always completed his work with diligence and full sincerity. Great asset, will definitely work with him again.

    2,426 hours

    $11.11 / hr
    $23,151.30 earned

  • Virtual Assistant, Recruiter, Note-taker, Documentor

    Feb 2013
    5.00
    Usman is a professional in every sense of the word. Not only did he execute his assignment with passion, but he insured that all instructions were understood and followed up with me. I would recommend Usman's skills to any good employer seeking a hard working, practical, and professional contractor.

    3 hours

    $11.11 / hr
    $35.22 earned

  • Auto Transport Sales Specialist

    Nov 2012 - Feb 2013
    5.00
    It was wonderful working with Usman. He has excellent communication skills and is very diligent in his work. He is a turnkey employee.

    6 hours

    $7.78 / hr
    $49.25 earned

  • Sales and admission advisor

    Jun 2012 - Oct 2012
    5.00
    Works hard to achieve objectives. pleasure working with him

    485 hours

    $7.00 / hr
    $3,396.19 earned

  • Sales manager

    Apr 2012 - Jun 2012
    5.00
    Great to work with.

    1 hour

    $5.56 / hr
    $6.51 earned

  • Sell Toll-Free Numbers to Businesses That Don't Have One

    Apr 2012 - May 2012
    5.00
    Wonderful employee but unfortunately the position was not working out due to other reasons.

    18 hours

    $4.44 / hr
    $79.92 earned

  • Telemarketers Wanted

    Jun 2011
    5.00
    He is an Awesome worker - pays close attention to detail and very kind.

    4 hours

    $5.56 / hr
    $22.24 earned

  • TELEMARKETER FOR MAGAZINE AD SALES

    May 2011
    5.00
    Thanks Usman!

    3 hours

    $7.22 / hr
    $21.66 earned

  • Need Telemarketer with Ailment List for Lead Generation

    Apr 2011
    5.00
    Usman is an exceptional telemarketer. He is very professional and cordial with prospective clients. He generated good leads that have turned into customers. I will definitely use him again.

    25 hours

    $3.33 / hr
    $84.39 earned

Usman Ghani has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Customer Service Test5.001st Place!18 mins
Negotiations Skills Test4.40Top 20%24 mins
Outbound Sales Skills Test3.45Top 10%16 mins
Time Management Test3.10Top 30%22 mins
Selling Skills Test3.25Top 30%30 mins
Business Strategy Test3.75Above Average35 mins
Market Research Test3.00Above Average24 mins
Business Plans Test4.50Top 30%24 mins
Help Desk Certification3.50Top 20%35 mins
Email Etiquette Certification4.45Top 10%19 mins
Telephone Etiquette Certification4.30Top 20%14 mins
UK English Basic Skills Test3.90Above Average22 mins
Office Skills Test3.75Above Average26 mins
U.S. English Basic Skills Test4.25Top 20%17 mins
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Work History
3,726 hours worked
15 jobs
Availability
Available
More than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
Associated with
Info-Tec
100% Job Success
3,324 hours
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