• A 10% increase in employee retention and improved staff morale by focusing on innovative employee training and incentive programs such “time-gifting”, complimentary services and items, profit-sharing, and quarterly bonuses. • 3+ years of speaking, reading, writing, and translation of the Japanese language in addition to 1+ years in experience in Mandarin Chinese and Brazilian Portuguese. • 3 years of demonstrated management success in solving an assortment of employee, service, billing and sales-processing issues to build a strong team to provide exemplary support for our loyal client following. • 150 hours volunteered development of the Nihongoup.com’s Japanese Lingualift kanji database project.
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|Name||Score (out of 5)||Time to Complete|
|Telephone Etiquette Certification||4.70||Top 10%||16 mins|
|Customer Service Test||4.50||Top 20%||18 mins|
|Email Etiquette Certification||4.30||Top 20%||20 mins|
|English Spelling Test (U.S. Version)||4.40||Below Average||23 mins|
|U.S. English Basic Skills Test||3.60||Above Average||26 mins|