"The best way to learn is through experience." with more than 6 years of BPO experience here in the Philippines I can provide you with customer support (email,chat and phone) and back office works. I have been to different companies under different types of industries like; telecommunication as technical support and error bucket specialist; utility handling billing and service representative; bank as credit analyst and as a collection specialist. I have experience in phone (both inbound and outbound), email and chat. I am proficient in English written and oral. I also have thorough experience in back office support such ... as completing services request, skip tracing, data collection with Microsoft application and other administrative tasks. I am a flexible person, readily capable for any changes.I always give my 100% to whatever tasks I do. I am dependable, hard-working and a hasty learner. Satisfaction and quality of my work is always my aim.
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|Name||Score (out of 5)||Time to Complete|
|Upwork Readiness Test for Independent Contractors and Company Managers||5.00||1st Place!||1 min|
|Knowledge of Microsoft Office Skills Test||3.50||Top 10%||14 mins|
|Mechanical IQ Test||3.90||Top 10%||28 mins|
|Call Center Skills Test||4.50||Top 10%||22 mins|
|Office Skills Test||4.50||Top 10%||13 mins|
|Customer Service Test||4.60||Top 10%||20 mins|
|Email Etiquette Certification||4.45||Top 10%||15 mins|
|Virtual Assistant Skills Test||3.25||Above Average||17 mins|
|English Vocabulary Test (U.S. Version)||4.60||Top 10%||9 mins|
|MS Excel 2007 Test||3.60||Top 30%||10 mins|
|MS Word 2007 Test||2.90||Above Average||18 mins|
|U.S. English Basic Skills Test||4.25||Top 20%||21 mins|
|English Spelling Test (U.S. Version)||4.50||Above Average||21 mins|