Ian Tristan Faylona

Ian Tristan Faylona

Team Leader, Technical Support and Customer Care Expert

Imus, Philippines



What's the difference?

More than 10 years of customer service and technical support experience.

Experienced Technical Support Team Leader handling a team of 20 members - responsible for motivating and encouraging each team member to perform and hit the target metrics and KPI's. Monitor individual team members performance and provide one-on-one coaching as needed. Conducts a weekly meeting to ensure that every team member is aware of the current metrics, KPI's and updates. Create a coaching and action plan for each te…

Tests Taken
Name Percentile Score

Call Center Skills Test


Customer Service Test


English Spelling Test (U.S. Version)


U.S. English Basic Skills Test