Den edward G.

Den edward G.

Team Leader, Team Manager, People Management , Customer Service

Angono, Philippines

$20.00/hr

(5.00)

What's the difference
Overview

I have about 10 years of experience in the customer service industry. I have worked in different roles starting from a customer service representative, subject matter expert, team leader and operations manager. I handled different types of campaigns, billing and technical support for mobile phones and ISPs to name a few. I am also well versed into different mediums of support as I managed email and voice teams in the past.

I currently manage a finance department composed of 2 teams catering to …

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Work History & Feedback

Expert Customer Manager

“Thank you!”
5.00
Fixed Price $120

Customer Support Team Manager

“Thank you!”
5.00
Fixed Price $60

Contract Renewal Manager

No feedback given
5.00
Fixed Price $40
Tests Taken
Name Percentile Score

Accounting Principles Test

81

Accounting Skills Test (Assets and Revenue)

95

Call Center Skills Test

93

Customer Service Test

89

Email Etiquette Certification

85

Telephone Etiquette Certification

92

Upwork Readiness Test for Independent Contractors and Company Managers

Passed