Operations Manager, Team Leader, People Management, Customer Service
I have about 10 years of experience in the customer service industry. I have worked in different roles starting from a customer service representative, subject matter expert, team leader and operations manager. I handled different types of campaigns, billing and technical support for mobile phones and ISPs to name a few. I am also well versed into different mediums of support as I managed email and voice teams in the past.
I currently manage a finance department composed of 2 teams catering to both customer billings and accounts paya