Den Edward G.
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Den Edward G.

Operations Manager, Team Leader, People Management, Customer Service

$20.00/hr

Quezon City, Philippines

I have about 10 years of experience in the customer ... moreservice industry. I have worked in different roles starting from a customer service representative, subject matter expert, team leader and operations manager. I handled different types of campaigns, billing and technical support for mobile phones and ISPs to name a few. I am also well versed into different mediums of support as I managed email and voice teams in the past. I currently manage a finance department composed of 2 teams catering to both customer billings and accounts payable. Part of my job is to ensure that the day to day operations so as productivity improvements are well executed and that the team's performance is aligned with the company's methodology and goals. Apart from this, I am also responsible in ensuring that newly acquired companies are transitioned properly in my department's processes. I am Microsoft Excel savvy, an expert in developing customer service reps through a systematic coaching system and a great problem solver. less

Overview

I have about 10 years of experience in the customer service industry. I have worked in different roles starting from a customer service representative, subject matter expert, team leader and operations manager. I handled different types of campaigns, billing and technical support for mobile phones and ISPs to name a few. I am also well versed into different mediums of support as I managed email and voice teams in the past. I currently manage a finance department composed of 2 teams catering to both customer billings and accounts payable. Part of my job is to ensure that the day to day ... moreoperations so as productivity improvements are well executed and that the team's performance is aligned with the company's methodology and goals. Apart from this, I am also responsible in ensuring that newly acquired companies are transitioned properly in my department's processes. I am Microsoft Excel savvy, an expert in developing customer service reps through a systematic coaching system and a great problem solver. less

Den Edward G.
Drop Here

Den Edward G.

$20.00 /hr

Operations Manager, Team Leader, People Management, Customer Service

Quezon City, Philippines

Overview

I have about 10 years of experience in the customer service industry. I have worked in different roles starting from a customer service representative, subject matter expert, team leader and operations manager. I handled different types of campaigns, billing and technical support for mobile phones and ISPs to name a few. I am also well versed into different mediums of support as I managed email and voice teams in the past. I currently manage a finance department composed of 2 teams ... morecatering to both customer billings and accounts payable. Part of my job is to ensure that the day to day operations so as productivity improvements are well executed and that the team's performance is aligned with the company's methodology and goals. Apart from this, I am also responsible in ensuring that newly acquired companies are transitioned properly in my department's processes. I am Microsoft Excel savvy, an expert in developing customer service reps through a systematic coaching system and a great problem solver. less

Work History and Feedback

  • Expert Customer Manager

    Aug 2010
    5.00
    Thank you!
    $120.00 earned
    Fixed Price

  • Customer Support Team Manager

    Jul 2010
    5.00
    Thank you!
    $60.00 earned
    Fixed Price

  • Contract Renewal Manager

    May 2010
    5.00
    $40.00 earned
    Fixed Price

Den Edward G. has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Accounting Skills Test (Assets and Revenue)3.40Top 10%27 mins
Call Center Skills Test4.40Top 10%25 mins
Telephone Etiquette Certification4.45Top 10%18 mins
Accounting Principles Test2.75Top 30%7 mins
Customer Service Test4.50Top 20%19 mins
Email Etiquette Certification4.30Top 20%20 mins
Upwork Readiness Test for Independent Contractors and Company Managers4.80Above Average8 mins
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Work History
10,444 hours worked
6 jobs
Availability
Available
More than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
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