Den edward G.
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Den edward G.

Operations Manager, Team Leader, People Management, Customer Service

$20.00/hr

Quezon City, Philippines

Overview

I have about 10 years of experience in the customer service industry. I have worked in different roles starting from a customer service representative, subject matter expert, team leader and operations manager. I handled different types of campaigns, billing and technical support for mobile phones and ISPs to name a few. I am also well versed into different mediums of support as I managed email and voice teams in the past. I currently manage a finance department composed of 2 teams catering to both customer billings and accounts payable. Part of my job is to ensure that the day to day ... moreoperations so as productivity improvements are well executed and that the team's performance is aligned with the company's methodology and goals. Apart from this, I am also responsible in ensuring that newly acquired companies are transitioned properly in my department's processes. I am Microsoft Excel savvy, an expert in developing customer service reps through a systematic coaching system and a great problem solver. less

Work History and Feedback

  • Aug 2010

    Expert Customer Manager
    5.00
    Thank you!
    $120.00 earned
    Fixed Price

  • Jul 2010

    Customer Support Team Manager
    5.00
    Thank you!
    $60.00 earned
    Fixed Price

  • May 2010

    Contract Renewal Manager
    5.00
    $40.00 earned
    Fixed Price

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Tests

Name Score (out of 5) Time to Complete
Accounting Skills Test (Assets and Revenue) 3.40 Top 10% 27 mins
Call Center Skills Test 4.40 Top 10% 25 mins
Accounting Principles Test 2.75 Top 20% 7 mins
Telephone Etiquette Certification 4.45 Top 10% 18 mins
Customer Service Test 4.50 Top 20% 19 mins
Email Etiquette Certification 4.30 Top 20% 20 mins
Upwork Readiness Test for Independent Contractors and Company Managers 4.80 Top 30% 8 mins

Work History

10,444 hours worked
6 jobs

Availability

Available
More than 30 hrs/week

Verifications

Phone Number: Verified

Groups

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