Working as a level 3 IT Support Technician providing software, networking and remote support in a BPO. In-depth expertise in analysis, optimization and troubleshooting complex issues in Microsoft Operating Systems, Hardware/Software, networking and local area networks( LANs).
- Remote Desktop Support and Management
- Virus and Malware Detection/ Removal
- Computer optimization
- Software Installation/ Manual Removal/ Updates
- Server Configuration
- LAN and WAN configuration
Cisco Certified Net