I’ve been in the outsourcing industry since 2003 and have been a freelance contractor since 2009. I’ve fulfilled significant roles in the fields of Business Development, Sales and Marketing, Project and Program Management, Client Services, Customer Service, Copywriting, Research and Data Entry. My expertise is writing business papers such as proposals, RFPs, RFQs as well as writing variety of marketing collateral such as brochure and website contents, marketing copies, product and service reviews, creative and informative SEO articles used by companies and individual entrepreneurs to promote products and services online. I also crafted marketing strategies, intelligent competitive research reports as ... well as process and training documentation for various clients in the US, Australia and the Philippines. I also have significant experience in providing helpdesk and customer support in different communication channels such as phone, email, chat and social media in the retail, travel, IT and telco industries. My 10 years of experience in the offshore outsourcing industry gave me significant knowledge and deep understanding in the cost effectiveness of hiring online freelancers as part of business strategies. Being fully aware of my output’s impact to my clients’ initiatives, I ensure that the quality of my service results to client satisfaction. My goal is to contribute to the success of my clients through my skills and expertise. Regardless if the project is from an enterprise, SME or individual online entrepreneur, I fulfill the required task with utmost commitment and diligence, with the aim to add value on my role in my client’s revenue generation and marketing initiatives. Aside from being a business writer, I am also capable of writing motivational and inspiring pieces – whether it’s for a blog, speech, essay or articles, I generally enjoy composing written works with positive messages. My passion is in writing and business and I am a professional and motivated freelance contractor looking forward to be a part of your next project!
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|Name||Score (out of 5)||Time to Complete|
|Business Writing Skills Certification||3.10||Top 30%||11 mins|
|Call Center Skills Test||4.25||Top 20%||34 mins|
|Management Skills Test||3.00||Top 30%||19 mins|
|Online Article Writing and Blogging Test (U.S. Version)||4.10||Top 30%||15 mins|
|Upwork Readiness Test for Independent Contractors and Company Managers||4.80||Top 30%||4 mins|
|U.S. English Basic Skills Test||4.00||Top 30%||30 mins|