Lisa R.
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Lisa R.

Customer Service Guru/Zendesk Response Agent


Wheeling, United States


In the past I have provided services as a customer service guru utilizing e-mail, chat and ticket support for a nationally known Pet Store. Many times complex issues were routed to me because I became best suited to handle those issues-I am thorough and strive to obtain the goal of customer satisfaction with every interaction. There's not a computer system that I am afraid to learn to use. However, proposals that incorporate Google Drive and Zendesk seem to best pique my interest. In my most recent role, I have been providing services as an Experienced Medical Coder and ... moreBiller with Neurology concentration. Using a paperless environment, I provide ERA extraction services; sharing those files with appropriate personnel. I process Insurance and Patient Payments, Utilize EHR systems to verify patient eligibility and to provide records during the appeal process, and I also submit claims electronically. I am a well rounded, "do what needs to be done" contractor who works well independently, while working in my private office with no distractions. In a previous working life, I was an Office Manager for a Physical Therapy Facility, and a Medical Coder, and Medical Biller for several Physicians of differing specialties including: Pediatrics, Ophthalmology, Oncology, and ENT. Other positions I've held include: content provider, an article writer, moderator and internet rater. I have experience with real-time and stored short answers, and search results rating. I also provided Internet Research and Bio-Parse services for my clients. My goal is to provide top-notch services with little to no required supervision. You hire me, I deliver the services for which I am's that simple. less

Work History and Feedback

  • Sep 2011 - Oct 2011

    Content Writer to provide 500 questions
    Not enough work was completed for a full evaluation.
    Fixed Price

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Name Score (out of 5) Time to Complete
Medical Billing Certification 3.25 Top 10% 39 mins
Email Etiquette Certification 4.70 Top 10% 9 mins
Customer Service Test 4.40 Top 30% 10 mins

Work History

100% Job Success
3,631 hours worked
7 jobs


As Needed - Open to Offers
24 hrs response time


Phone Number: Verified


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