Thomas A.
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Thomas A.

Systems Administrator / Customer Service / Technical support

$15.00/hr

Nairobi, Kenya

Overview

A dynamic professional with over five years of experience in Network Management, Systems Administration, Customer Support, Service Delivery, Help Desk support and Project Management. Proven ability to create and deliver solutions tied to business growth, organizational development and Systems/Network optimization. Skilled problem identifier and troubleshooter, comfortable managing systems, projects and teams in a range of IT environments. Specialized Technical Skills: * Operating Systems: Windows OS (XP,7,8), Mac OS, Unix/Linux * Windows Servers, Mac OS X Servers, Linux Servers * Networking: LAN/WAN, VPN, TCP/IP, Routing/Remote Access * Microsoft Cloud services; office 365, windows Azure * Microsoft Office; 2003/2007/2010/2013 *DVR/NVR Configurations

Work History and Feedback

  • Jun 2012 - Nov 2012

    Support engineer

    No feedback given

    177 hours
    $6.67 / hr
    $1,395.05 earned

  • Sep 2011 - Nov 2012

    excel spreadsheet

    No feedback given

    $2.22 / hr
    $9.00 earned

  • Sep 2011 - Apr 2012

    Helpdesk Service Manager
    4.55
    383 hours
    $2.22 / hr
    $850.64 earned

  • Oct 2011 - Dec 2011

    Customer Service Administrator
    4.25
    Thomas Is a good member of staff, unfortunately we required staff who were full time which unfortunately Thomas could not do. Best regards to Thomas in all future work.
    113 hours
    $2.22 / hr
    $250.51 earned

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Tests

Name Score (out of 5) Time to Complete
Knowledge of Windows 7 Skills Test 3.35 Above Average 26 mins
MS PowerPoint 2007 Test 2.50 Above Average 38 mins
Help Desk Certification 3.00 Below Average 38 mins
Computer Aptitude Test 2.70 Below Average 60 mins
Customer Service Test 4.40 Top 30% 38 mins
Networking Concepts Test 2.90 Below Average 40 mins
MS Excel 2007 Test 3.00 Above Average 38 mins
Email Etiquette Certification 4.00 Above Average 34 mins
English Spelling Test (U.S. Version) 4.90 Top 20% 39 mins
Telephone Etiquette Certification 3.45 Below Average 30 mins
Office Skills Test 3.90 Top 30% 39 mins
Windows XP Test 3.25 Above Average 40 mins
U.S. English Basic Skills Test 3.25 Below Average 39 mins
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Work History

837 hours worked
11 jobs

Availability

Available
More than 30 hrs/week

Verifications

Phone Number: Verified

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