Narda F.
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Narda F.

Your Dedicated Customer Service Agent- V.A- Appointment Setter


Newark, United States


To obtain a responsible and challenging position with a progressive company where I can maximize my expertise in customer relations and strong communication skills. I am very pleasant to work with, reliable and I give 100% quality and commitment to my work. I am a fast learner , skilled in a variety of fields, and always eager and willing to learn new things. I am Bilingual and fluent in English/Spanish. My skills include: *Administrative Duties*Office Management*Filing* Record keeping* Document prep using Microsoft Word, Excel, or PowerPoint* Translations* Appointment Setting (Inbound/Outbound) I have worked as an Administrative Assistant, Office Manager, and Customer Service ... moreAgent. * Customer Service-Support- is my preferred Job of choice. I am a natural "People Person" I am very respectful, helpful and very patient. I use my communication skills efficiently, not only to help the clients understanding of the service or product , but to enhance the Clients business relationship with the Company. less

Work History and Feedback

  • Nov 2011 - Dec 2011

    Phone Support Agents( English)

    No feedback given

    127 hours
    $5.56 / hr
    $703.27 earned


Name Score (out of 5) Time to Complete
Hospitality Terminology Test 4.75 Top 20% 18 mins
Telephone Etiquette Certification 4.55 Top 10% 16 mins
Organizational Behavior Test 3.50 Top 20% 39 mins
Event Planning Test 3.25 Below Average 38 mins
Business Strategy Test 3.40 Below Average 30 mins
Business Writing Skills Certification 3.00 Above Average 39 mins
Italian To English Translation Skills Test 4.25 Below Average 30 mins
Creative Writing Test - Fiction (U.S. Version) 4.00 Above Average 38 mins
Outbound Sales Skills Test 2.70 Above Average 35 mins
Resume Writing Skills Test 2.60 Above Average 21 mins
Outbound Sales Skills Test 2.55 Below Average 32 mins
Advertising Skills Certification 2.65 Above Average 28 mins
Negotiations Skills Test 3.25 Below Average 25 mins
Business Plans Test 3.60 Below Average 17 mins
Help Desk Certification 3.10 Above Average 34 mins
English To Spanish Translation Skills Test 4.40 Below Average 22 mins
Management Skills Test 3.00 Top 30% 38 mins
Call Center Skills Test 4.00 Top 30% 31 mins
U.S. Word Usage Test 3.25 Below Average 36 mins
English Vocabulary Test (U.S. Version) 4.50 Top 20% 40 mins
Customer Service Test 4.00 Below Average 33 mins
Email Etiquette Certification 3.55 Below Average 34 mins
Office Skills Test 3.60 Above Average 36 mins
English Spelling Test (U.S. Version) 4.75 Top 30% 22 mins
U.S. English Basic Skills Test 3.10 Below Average 23 mins
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Work History

127 hours worked
1 job


More than 30 hrs/week

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