Florentin D.
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Florentin D.

Email Support and Help Desk/Ticket Support experience

$5.56/hr

Davao, Philippines

I have over 4 years of Email Support Experience with ... morejob roles including and not limited to handling Tier 1 and Tier 2 Level of Email Support. I am pro-active, deadline-driven, goal and detail-oriented individual. Not a geek but a gadget freak. I like helping and assisting consumers resolve their issues. I have been exposed to handling tickets with General Inquiry and Product Inquiry, provided tracking information and Order status, Refund processing for orders and returns and cancelations of orders and subscriptions. I am very experienced with using Zendesk, Zendesk Integrated Salesforce platform, DeskPro and Kayako Helpdesks. For Order Processing, I have been exposed to Super Fast Cart, 1shopping cart, eSellerPro and Magento. less

Overview

I have over 4 years of Email Support Experience with job roles including and not limited to handling Tier 1 and Tier 2 Level of Email Support. I am pro-active, deadline-driven, goal and detail-oriented individual. Not a geek but a gadget freak. I like helping and assisting consumers resolve their issues. I have been exposed to handling tickets with General Inquiry and Product Inquiry, provided tracking information and Order status, Refund processing for orders and returns and cancelations of orders and subscriptions. I am very experienced with using Zendesk, Zendesk Integrated Salesforce platform, DeskPro and Kayako Helpdesks. For Order Processing, I have been ... moreexposed to Super Fast Cart, 1shopping cart, eSellerPro and Magento. less

Florentin D.
Drop Here

Florentin D.

$5.56 /hr

Email Support and Help Desk/Ticket Support experience

Davao, Philippines

Overview

I have over 4 years of Email Support Experience with job roles including and not limited to handling Tier 1 and Tier 2 Level of Email Support. I am pro-active, deadline-driven, goal and detail-oriented individual. Not a geek but a gadget freak. I like helping and assisting consumers resolve their issues. I have been exposed to handling tickets with General Inquiry and Product Inquiry, provided tracking information and Order status, Refund processing for orders and returns and cancelations of orders and subscriptions. I ... moream very experienced with using Zendesk, Zendesk Integrated Salesforce platform, DeskPro and Kayako Helpdesks. For Order Processing, I have been exposed to Super Fast Cart, 1shopping cart, eSellerPro and Magento. less

Work History and Feedback

  • Mass Data scrapinf (fixed price)

    Dec 2011 - Present
    Job in progress
    $622.24 earned
    Fixed Price

  • Mass data scraping

    Nov 2011 - Dec 2011
    5.00

    144 hours

    $5.00 / hr
    $720.85 earned

Florentin D. has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
English Spelling Test (U.S. Version)5.001st Place!10 mins
Email Etiquette Certification4.30Top 20%11 mins
Customer Service Test4.40Top 30%18 mins
U.S. English Basic Skills Test3.75Above Average21 mins
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Work History
164 hours worked
3 jobs
Availability
Available
More than 30 hrs/week
Profile Link
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