Florentin D.

Florentin D.

Over 4 years of Email Support and Help Desk/Ticket Support experience

Davao, Philippines



What's the difference

Over 6 years of virtual assistance experience with over 4 years exposure on email customer support and research data entry.


Help desk Platforms : Zendesk, Salesforce integrated platform, DeskPro, Kayako Help desk

Tier 1 Level Email Support Specialist
- handling general inquiry/product inquiry
- basic research
- provided tracking information and order status

Tier 2 Level Email Support Specialist
-Refund processing
-Cancellation processing for orders and membership
-Escalated ticket…


Work History & Feedback

Mass data scraping

No feedback given
144 hrs @ $5.00/hr
Earned $721

Mass Data scrapinf (fixed price)

Job in progress

Fixed Price $622
Tests Taken
Name Percentile Score

English Spelling Test (U.S. Version)


U.S. English Basic Skills Test