I have over 4 years of Email Support Experience with job roles including and not limited to handling Tier 1 and Tier 2 Level of Email Support. I am pro-active, deadline-driven, goal and detail-oriented individual. Not a geek but a gadget freak. I like helping and assisting consumers resolve their issues. I have been exposed to handling tickets with General Inquiry and Product Inquiry, provided tracking information and Order status, Refund processing for orders and returns and cancelations of orders and subscriptions. I am very experienced with using Zendesk, Zendesk Integrated Salesforce platform, DeskPro and Kayako Helpdesks. For Order Processing, I have been ... exposed to Super Fast Cart, 1shopping cart, eSellerPro and Magento.
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|Name||Score (out of 5)||Time to Complete|
|English Spelling Test (U.S. Version)||5.00||1st Place!||10 mins|
|Email Etiquette Certification||4.30||Top 20%||11 mins|
|Customer Service Test||4.40||Top 30%||18 mins|
|U.S. English Basic Skills Test||3.75||Above Average||21 mins|