Email Support and Help Desk/Ticket Support experience
I have over 5 years of Email Support Experience with job roles including and not limited to handling Tier 1 and Tier 2 Level of Email Support.
I am pro-active, deadline-driven, goal and detail-oriented individual. Not a geek but a gadget freak. I like helping and assisting consumers resolve their issues.
I have been exposed to handling tickets with General Inquiry and Product Inquiry, provided tracking information and Order status, Refund processing for orders and returns and cancelations of orders and subscriptions.
I am very expe