Florentin D.
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Florentin D.

Email Support and Help Desk/Ticket Support experience


Davao, Philippines


I have over 4 years of Email Support Experience with job roles including and not limited to handling Tier 1 and Tier 2 Level of Email Support. I am pro-active, deadline-driven, goal and detail-oriented individual. Not a geek but a gadget freak. I like helping and assisting consumers resolve their issues. I have been exposed to handling tickets with General Inquiry and Product Inquiry, provided tracking information and Order status, Refund processing for orders and returns and cancelations of orders and subscriptions. I am very experienced with using Zendesk, Zendesk Integrated Salesforce platform, DeskPro and Kayako Helpdesks. For Order Processing, I have been ... moreexposed to Super Fast Cart, 1shopping cart, eSellerPro and Magento. less

Work History and Feedback

  • Nov 2011 - Dec 2011

    Mass data scraping
    144 hours
    $5.00 / hr
    $720.85 earned

Florentin D. has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
English Spelling Test (U.S. Version) 5.00 1st Place! 10 mins
Email Etiquette Certification 4.30 Top 20% 11 mins
Customer Service Test 4.40 Top 30% 18 mins
U.S. English Basic Skills Test 3.75 Above Average 21 mins

Work History

164 hours worked
3 jobs


More than 30 hrs/week

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