Julian Johnson

Julian Johnson

Customer Service Supervisor / Manager

St Kitts, Saint Kitts and Nevis

$3.33/hr

(4.27)

What's the difference?
Overview

I am a professional experienced Customer Service Supervisor / Manager. I have worked in two Telecommunication Customer Care Center with over 100+ agents handling both inbound and outbound calls. I personally have been in the area of customer service for over 10 years as I have a passion for customer in any type of company. I believe that customer service is the foundation in every and any company.

I have worked with Live chat platforms and software such as Zopim and Pure Chat. I am fluent in …

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Work History & Feedback

Inbound & Outbound Calls - Online Health Store

“Bit disappointed with work flow. He might be busy with other stuffs!”
2.25
Fixed Price $96

Create an address database

“Julian did an excellent job and created my database in an incredibly short time. I will definitely be using him again.”
5.00
Fixed Price $30

Virtual Assistant required

“Contractor did not work on the tasks assigned to him. Neither he was available to talk nor he come up with any query related to task. It happens 4 times and now we have to end this contract due to his performance and unavailability.”
2.25
22 hrs @ $3.33/hr
Earned $74

Website Researcher

“Julian is an excellent worker. All work was performed very well.”
4.45
9 hrs @ $3.33/hr
Earned $29

PAYMENT VERIFICATION REP

“Contractor did not complete task and did not send a report as requested.”
1.00
1 hrs @ $1.00/hr
Earned $1

Web Research - Google Docs

“Julian is the best. He's smart, hardworking, nice communication. Would highly recommend him to anyone. Looking forward to working with him again very soon!”
5.00
Fixed Price $42

Account Debt Collections

Job in progress

983 hrs @ $3.33/hr
Earned $3,303

B2B Phone Caller and Transfer Specialist

Job in progress

2,792 hrs @ $4.44/hr
Earned $14,904
Tests Taken
Name Percentile Score

Business Writing Skills Certification

45

Customer Service Test

89

English Spelling Test (U.S. Version)

48

English Spelling Test (U.S. Version)

55

Help Desk Certification

38

Telephone Etiquette Certification

40

U.S. English Basic Skills Test

20

U.S. Word Usage Test

38

Upwork Readiness Test for Independent Contractors and Company Managers

Passed