Julian Johnson
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Julian Johnson

Customer Service Supervisor / Manager

$3.33/hr

St Kitts, Saint Kitts and Nevis

I am a professional experienced Customer Service Supervisor / Manager. ... more I have worked in two Telecommunication Customer Care Center with over 100+ agents handling both inbound and outbound calls. I personally have been in the area of customer service for over 10 years as I have a passion for customer in any type of company. I believe that customer service is the foundation in every and any company. I have worked with Live chat platforms and software such as Zopim and Pure Chat. I am fluent in English both written and oral. I am experienced in handing email, live chat, phone (both inbound and outbound), help desk tickets. I am also a highly qualified typist at 65 wpm (http://goo.gl/X5vVB) with great accuracy while still being mindful of the details. I type reports, essays, business cards, PDF materials, and also sensitive data. I also have a great computer skills, and also highly skilled in Ms Office; MS Word, Excel. less

Overview

I am a professional experienced Customer Service Supervisor / Manager. I have worked in two Telecommunication Customer Care Center with over 100+ agents handling both inbound and outbound calls. I personally have been in the area of customer service for over 10 years as I have a passion for customer in any type of company. I believe that customer service is the foundation in every and any company. I have worked with Live chat platforms and software such as Zopim and Pure Chat. I am fluent in English both written and oral. I am experienced in handing email, live ... morechat, phone (both inbound and outbound), help desk tickets. I am also a highly qualified typist at 65 wpm (http://goo.gl/X5vVB) with great accuracy while still being mindful of the details. I type reports, essays, business cards, PDF materials, and also sensitive data. I also have a great computer skills, and also highly skilled in Ms Office; MS Word, Excel. less

Julian Johnson
Drop Here

Julian Johnson

$3.33 /hr

Customer Service Supervisor / Manager

St Kitts, Saint Kitts and Nevis

Overview

I am a professional experienced Customer Service Supervisor / Manager. I have worked in two Telecommunication Customer Care Center with over 100+ agents handling both inbound and outbound calls. I personally have been in the area of customer service for over 10 years as I have a passion for customer in any type of company. I believe that customer service is the foundation in every and any company. I have worked with Live chat platforms and software such as ... moreZopim and Pure Chat. I am fluent in English both written and oral. I am experienced in handing email, live chat, phone (both inbound and outbound), help desk tickets. I am also a highly qualified typist at 65 wpm (http://goo.gl/X5vVB) with great accuracy while still being mindful of the details. I type reports, essays, business cards, PDF materials, and also sensitive data. I also have a great computer skills, and also highly skilled in Ms Office; MS Word, Excel. less

Work History and Feedback

  • Virtual Office Manager

    Oct 2015 - Present
    Job in progress
    $450.00 earned
    Fixed Price

  • Account Debt Collections

    Nov 2012 - Present
    Job in progress

    1,085 hours

    $3.33 / hr
    $3,644.21 earned

  • B2B Phone Caller and Transfer Specialist

    Apr 2011 - Present
    Job in progress

    2,792 hours

    $4.44 / hr
    $15,944.71 earned

  • Inbound & Outbound Calls - Online Health Store

    Jun 2015 - Jul 2015
    2.25
    Bit disappointed with work flow. He might be busy with other stuffs!
    $96.00 earned
    Fixed Price

  • Real Estate Virtual Assistant Needed - Internet Research

    Feb 2015 - Apr 2015
    No feedback given
    $20.00 earned
    Fixed Price

  • Create an address database

    Jan 2015
    5.00
    Julian did an excellent job and created my database in an incredibly short time. I will definitely be using him again.
    $30.00 earned
    Fixed Price

  • Phone Support & Order Processing

    Feb 2012 - Aug 2014
    No feedback given

    2,340 hours

    $3.33 / hr
    $7,898.61 earned

  • Virtual Auto Broker

    Apr 2014 - Jun 2014
    No feedback given
    $88.88 earned
    Fixed Price

  • Virtual Assistant required

    May 2013 - Jul 2013
    2.25
    Contractor did not work on the tasks assigned to him. Neither he was available to talk nor he come up with any query related to task. It happens 4 times and now we have to end this contract due to his performance and unavailability.

    22 hours

    $3.33 / hr
    $74.37 earned

  • Find phone numbers online for list of names

    Oct 2012 - May 2013
    No feedback given
    $135.00 earned
    Fixed Price

  • Research and Data Entry Specialist

    Jul 2012 - Aug 2012
    No feedback given

    3 hours

    $3.33 / hr
    $9.99 earned

  • Website Researcher

    Feb 2012 - Apr 2012
    4.45
    Julian is an excellent worker. All work was performed very well.

    9 hours

    $3.33 / hr
    $28.87 earned

  • RE Personal Assistant/Call Center work

    Jun 2009 - Feb 2012
    No feedback given

    32 hours

    $2.00 / hr
    $63.34 earned

  • View More (10)

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Tests

NameScore (out of 5)Time to Complete
Upwork Readiness Test for Independent Contractors and Company Managers5.001st Place!3 mins
Business Writing Skills Certification2.60Below Average20 mins
Customer Service Test4.50Top 20%18 mins
Help Desk Certification2.90Below Average30 mins
U.S. Word Usage Test3.00Below Average28 mins
Telephone Etiquette Certification3.70Below Average22 mins
English Spelling Test (U.S. Version)4.50Above Average29 mins
English Spelling Test (U.S. Version)4.40Below Average20 mins
U.S. English Basic Skills Test2.60Below Average31 mins
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94% Job Success
Top Rated
Work History
8,651 hours worked
51 jobs
Availability
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Profile Link
Verifications
Phone Number: Verified
Associated with
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Golden Touch Services Agency
100% Job Success
2,285 hours
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