Julian Johnson
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Julian Johnson

Customer Service Supervisor / Manager


St Kitts, Saint Kitts and Nevis


I am a professional experienced Customer Service Supervisor / Manager. I have worked in two Telecommunication Customer Care Center with over 100+ agents handling both inbound and outbound calls. I personally have been in the area of customer service for over 10 years as I have a passion for customer in any type of company. I believe that customer service is the foundation in every and any company. I have worked with Live chat platforms and software such as Zopim and Pure Chat. I am fluent in English both written and oral. I am experienced in handing email, live ... morechat, phone (both inbound and outbound), help desk tickets. I am also a highly qualified typist at 65 wpm (http://goo.gl/X5vVB) with great accuracy while still being mindful of the details. I type reports, essays, business cards, PDF materials, and also sensitive data. I also have a great computer skills, and also highly skilled in Ms Office; MS Word, Excel. less

Work History and Feedback

  • Jun 2015 - Jul 2015

    Inbound & Outbound Calls - Online Health Store
    Bit disappointed with work flow. He might be busy with other stuffs!
    $96.00 earned
    Fixed Price

  • Feb 2015 - Apr 2015

    Real Estate Virtual Assistant Needed - Internet Research

    No feedback given

    $20.00 earned
    Fixed Price

  • Jan 2015

    Create an address database
    Julian did an excellent job and created my database in an incredibly short time. I will definitely be using him again.
    $30.00 earned
    Fixed Price

  • Feb 2012 - Aug 2014

    Phone Support & Order Processing

    No feedback given

    2,340 hours
    $3.33 / hr
    $7,898.61 earned

  • Apr 2014 - Jun 2014

    Virtual Auto Broker

    No feedback given

    $88.88 earned
    Fixed Price

  • May 2013 - Jul 2013

    Virtual Assistant required
    Contractor did not work on the tasks assigned to him. Neither he was available to talk nor he come up with any query related to task. It happens 4 times and now we have to end this contract due to his performance and unavailability.
    22 hours
    $3.33 / hr
    $74.37 earned

  • View More (14)

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Name Score (out of 5) Time to Complete
Upwork Readiness Test for Independent Contractors and Company Managers 5.00 1st Place! 3 mins
Business Writing Skills Certification 2.60 Below Average 20 mins
Customer Service Test 4.50 Top 20% 18 mins
Help Desk Certification 2.90 Below Average 30 mins
U.S. Word Usage Test 3.00 Below Average 28 mins
Telephone Etiquette Certification 3.70 Below Average 22 mins
English Spelling Test (U.S. Version) 4.50 Above Average 29 mins
English Spelling Test (U.S. Version) 4.40 Below Average 20 mins
U.S. English Basic Skills Test 2.60 Below Average 31 mins

Work History

97% Job Success
8,612 hours worked
48 jobs


More than 30 hrs/week


Phone Number: Verified

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