I have an experience of twelve years in the customer service industry and I would need to be trained according to the specification of product/service. I am excellent at using computers and has good typing speed. I am detail oriented and have good experience in multi-tasking, and can take down notes on a call without interrupting the customer. Customers can clearly understand me and I have no problem solving the queries of the customer providing timely and friendly service. Because of my long-term working experience I have gone beyond customer’s expectations which has earned me good feedback from customer’s as well ... as clients. With this I have the ability to upsell, I can convince the customers who see the need to buy add-ons to their existing products. Most of the products and service were related to computers, and because of this I have very good knowledge in software and hardware related issues. I have a good understanding of operating systems and other software applications. My key role in my previous company was to identify any technical error and provide an immediate solution.
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|Name||Score (out of 5)||Time to Complete|
|English Spelling Test (U.S. Version)||5.00||1st Place!||29 mins|
|UK English Basic Skills Test||4.40||Top 10%||29 mins|
|Windows XP Test||4.25||Top 10%||29 mins|
|Call Center Skills Test||3.90||Above Average||38 mins|
|Office Skills Test||4.00||Top 30%||17 mins|
|English Vocabulary Test (U.S. Version)||4.25||Top 30%||32 mins|
|U.S. English Basic Skills Test||4.10||Top 20%||34 mins|