Kathi R. P.
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Kathi R. P.

Customer Technical Support Specialist

$11.11/hr

Oakland, United States

I'm a tech savvy Help Dest Specialist with stellar customer ... moreservice skills that will make each and every end-user feel like they are the most important customer in the world. I have wide range of experience with web-based problem tracking applications, Windows operating systems, Microsoft networking, remote desktop administration, resolving email and web browser issues. I'm also familiar with supporting customers via instant messaging, email and phone. My greatest asset lies in taking ownership of issues managing and tracking them through their entire life cycle. With regards to the type of opportunities I'm looking for, Hourly-Rate contracts are my sole focus. Althogh I'm based in San Francisco, I can work remotely with clients located anywhere within the United States. less

Overview

I'm a tech savvy Help Dest Specialist with stellar customer service skills that will make each and every end-user feel like they are the most important customer in the world. I have wide range of experience with web-based problem tracking applications, Windows operating systems, Microsoft networking, remote desktop administration, resolving email and web browser issues. I'm also familiar with supporting customers via instant messaging, email and phone. My greatest asset lies in taking ownership of issues managing and tracking them through their entire life cycle. With regards to the type of opportunities I'm looking for, Hourly-Rate contracts are my sole focus. ... moreAlthogh I'm based in San Francisco, I can work remotely with clients located anywhere within the United States. less

Kathi R. P.
Drop Here

Kathi R. P.

$11.11 /hr

Customer Technical Support Specialist

Oakland, United States

Overview

I'm a tech savvy Help Dest Specialist with stellar customer service skills that will make each and every end-user feel like they are the most important customer in the world. I have wide range of experience with web-based problem tracking applications, Windows operating systems, Microsoft networking, remote desktop administration, resolving email and web browser issues. I'm also familiar with supporting customers via instant messaging, email and phone. My greatest asset lies in taking ownership of issues managing and tracking them through ... moretheir entire life cycle. With regards to the type of opportunities I'm looking for, Hourly-Rate contracts are my sole focus. Althogh I'm based in San Francisco, I can work remotely with clients located anywhere within the United States. less

Work History and Feedback

  • Restoring from IOMEGA Hard Drive

    Jun 2013 - Aug 2013
    No feedback given

    1 hour

    $5.00 / hr
    $5.00 earned

  • Technical Support Specialist

    Oct 2012 - Apr 2013
    4.85
    Kathi did a great job helping us during an extremely busy and stressful time. Her efforts were much appreciated.

    651 hours

    $16.67 / hr
    $10,854.80 earned

  • Contractors Familiar With Addresses in the United States (Western US)

    Sep 2012 - Dec 2012
    5.00
    Thanks for your help on this project!
    Fixed Price

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Tests

NameScore (out of 5)Time to Complete
Help Desk Certification3.75Top 10%37 mins
Office Skills Test4.50Top 10%13 mins
Customer Service Test4.50Top 20%17 mins
Email Etiquette Certification4.30Top 20%29 mins
Windows XP Test3.60Top 20%40 mins
English Vocabulary Test (U.S. Version)3.90Above Average18 mins
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Work History
4,517 hours worked
13 jobs
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