Kathi r. P.
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Kathi r. P.

Customer Technical Support Specialist


Oakland, United States


I'm a tech savvy Help Dest Specialist with stellar customer service skills that will make each and every end-user feel like they are the most important customer in the world. I have wide range of experience with web-based problem tracking applications, Windows operating systems, Microsoft networking, remote desktop administration, resolving email and web browser issues. I'm also familiar with supporting customers via instant messaging, email and phone. My greatest asset lies in taking ownership of issues managing and tracking them through their entire life cycle. With regards to the type of opportunities I'm looking for, Hourly-Rate contracts are my sole focus. ... moreAlthogh I'm based in San Francisco, I can work remotely with clients located anywhere within the United States. less

Work History and Feedback

  • Jun 2013 - Aug 2013

    Restoring from IOMEGA Hard Drive

    No feedback given

    1 hour
    $5.00 / hr
    $5.00 earned

  • Oct 2012 - Apr 2013

    Technical Support Specialist
    Kathi did a great job helping us during an extremely busy and stressful time. Her efforts were much appreciated.
    651 hours
    $16.67 / hr
    $10,854.80 earned

  • Sep 2012 - Dec 2012

    Contractors Familiar With Addresses in the United States (Western US)
    Thanks for your help on this project!
    Fixed Price

Kathi r. P. has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Help Desk Certification 3.75 Top 10% 37 mins
Office Skills Test 4.50 Top 10% 13 mins
Customer Service Test 4.50 Top 20% 17 mins
Email Etiquette Certification 4.30 Top 20% 29 mins
Windows XP Test 3.60 Top 30% 40 mins
English Vocabulary Test (U.S. Version) 3.90 Above Average 18 mins