I'm a tech savvy Help Dest Specialist with stellar customer service skills that will make each and every end-user feel like they are the most important customer in the world. I have wide range of experience with web-based problem tracking applications, Windows operating systems, Microsoft networking, remote desktop administration, resolving email and web browser issues. I'm also familiar with supporting customers via instant messaging, email and phone. My greatest asset lies in taking ownership of issues managing and tracking them through their entire life cycle. With regards to the type of opportunities I'm looking for, Hourly-Rate contracts are my sole focus. ... Althogh I'm based in San Francisco, I can work remotely with clients located anywhere within the United States.
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|Name||Score (out of 5)||Time to Complete|
|Help Desk Certification||3.75||Top 10%||37 mins|
|Office Skills Test||4.50||Top 10%||13 mins|
|Customer Service Test||4.50||Top 20%||17 mins|
|Email Etiquette Certification||4.30||Top 20%||29 mins|
|Windows XP Test||3.60||Top 30%||40 mins|
|English Vocabulary Test (U.S. Version)||3.90||Above Average||18 mins|