I've been with the Business Process Outsourcing (Call Center) industry for more than 7 years starting as a Technical Support Representative / Customer Service Representative until I was promoted to an Operations Supervisor position. I know and understand the need for customer satisfaction and I also have deep understanding for customer experience. I have developed my skills in the usage of MS Excel, especially in using Charts and Graphs, Data Analysis, Basic Accounting, Data Sharing, Scheduling, Product Sales (By using regression analysis, you can extend a trend line in a chart beyond the actual data to predict future values) and ... Customer Data. I also have proficiency in Data Entry. Taking calls means documenting the interaction. I have been exposed to various Customer Relationship Management systems, thus, allowing me to enter data to and from a database with ease and speed without sacrificing quality output. My specialty is focused more in complete end-to-end management of MS Excel database, and I am pursuing employment opportunity in building excel database and ensuring data integrity from scratch to an advance level for you and your business. I am also proficient in these areas: Virtual/Personal Assistant, Email replies, WordPress, and graphics design.
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|Name||Score (out of 5)||Time to Complete|
|Adobe Photoshop CS3 Test||4.60||Top 10%||12 mins|
|Adobe Photoshop CS4 Test||4.25||Top 10%||14 mins|
|Call Center Skills Test||4.40||Top 10%||26 mins|
|Telephone Etiquette Certification||4.45||Top 10%||18 mins|
|MS Excel 2007 Test||4.10||Top 20%||20 mins|
|Customer Service Test||4.50||Top 20%||27 mins|
|MS Excel 2003 Test||3.10||Top 30%||29 mins|
|Microsoft Excel 2010 Test||2.95||Below Average||27 mins|
|Windows XP Test||4.00||Top 10%||38 mins|
|WordPress Test||3.00||Above Average||27 mins|
|English Spelling Test (U.S. Version)||4.90||Top 20%||12 mins|
|U.S. English Basic Skills Test||3.90||Top 30%||29 mins|