Ernesto H.
Drop Here

Ernesto H.

Experienced Project Manager, Microsoft Excel and Data Entry Specialist

$11.11/hr

Cebu City, Philippines


Ernesto H. has added 10 portfolio pieces. Create an account to review them.

Experienced and result-oriented Customer Service and Information Technology Professional ... morewith over 8 years of progressive experience in the Business Process Outsourcing (BPO) / Contact Center industry as a Team Leader with specific expertise in providing strong customer service and experience, desktop/laptop hardware and software troubleshooting and diagnosis, configuring and installing PCs and routers, connecting PCs to TCP/IP networks, installing and maintaining peripheral equipment, such as printers, modems, etc., as well as perform troubleshooting and repair of low-level PC, server, network and software issues, proficient knowledge of Microsoft applications (Word, Excel, PowerPoint), knowledge of Apple hardware and applications (iPhone, iPad, Mac), Training/Development, Team Supervision, Technical Support, and Dynamic Client Relations. Proven ability to identify business opportunities and provide the management and technical expertise to sales and technical representatives to achieve revenue and resolution targets. Offering a record of successful job performance and experience developing and implementing innovative solutions. Also committed to delivering success through effective personnel and workflow management and maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. --------------------------------------- HIGHLIGHTS ------------------------------------------ Call center management experience Customer service management expertise Strong problem solving ability Dedicated to process improvement Conflict resolution proficiency Devoted to data integrity --------------------------------------- Other Skills ------------------------------------------ I am also proficient in these other area of specialties: Virtual/Personal Assistant, Email replies, WordPress, data entry, project management, tech support, and graphics design. less

Overview

Experienced and result-oriented Customer Service and Information Technology Professional with over 8 years of progressive experience in the Business Process Outsourcing (BPO) / Contact Center industry as a Team Leader with specific expertise in providing strong customer service and experience, desktop/laptop hardware and software troubleshooting and diagnosis, configuring and installing PCs and routers, connecting PCs to TCP/IP networks, installing and maintaining peripheral equipment, such as printers, modems, etc., as well as perform troubleshooting and repair of low-level PC, server, network and software issues, proficient knowledge of Microsoft applications (Word, Excel, PowerPoint), knowledge of Apple hardware and applications (iPhone, iPad, ... moreMac), Training/Development, Team Supervision, Technical Support, and Dynamic Client Relations. Proven ability to identify business opportunities and provide the management and technical expertise to sales and technical representatives to achieve revenue and resolution targets. Offering a record of successful job performance and experience developing and implementing innovative solutions. Also committed to delivering success through effective personnel and workflow management and maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. --------------------------------------- HIGHLIGHTS ------------------------------------------ Call center management experience Customer service management expertise Strong problem solving ability Dedicated to process improvement Conflict resolution proficiency Devoted to data integrity --------------------------------------- Other Skills ------------------------------------------ I am also proficient in these other area of specialties: Virtual/Personal Assistant, Email replies, WordPress, data entry, project management, tech support, and graphics design. less

Ernesto H.
Drop Here

Ernesto H.

$11.11 /hr

Experienced Project Manager, Microsoft Excel and Data Entry Specialist

Cebu City, Philippines

Overview

Experienced and result-oriented Customer Service and Information Technology Professional with over 8 years of progressive experience in the Business Process Outsourcing (BPO) / Contact Center industry as a Team Leader with specific expertise in providing strong customer service and experience, desktop/laptop hardware and software troubleshooting and diagnosis, configuring and installing PCs and routers, connecting PCs to TCP/IP networks, installing and maintaining peripheral equipment, such as printers, modems, etc., as well as perform troubleshooting and repair of low-level PC, server, ... morenetwork and software issues, proficient knowledge of Microsoft applications (Word, Excel, PowerPoint), knowledge of Apple hardware and applications (iPhone, iPad, Mac), Training/Development, Team Supervision, Technical Support, and Dynamic Client Relations. Proven ability to identify business opportunities and provide the management and technical expertise to sales and technical representatives to achieve revenue and resolution targets. Offering a record of successful job performance and experience developing and implementing innovative solutions. Also committed to delivering success through effective personnel and workflow management and maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. --------------------------------------- HIGHLIGHTS ------------------------------------------ Call center management experience Customer service management expertise Strong problem solving ability Dedicated to process improvement Conflict resolution proficiency Devoted to data integrity --------------------------------------- Other Skills ------------------------------------------ I am also proficient in these other area of specialties: Virtual/Personal Assistant, Email replies, WordPress, data entry, project management, tech support, and graphics design. less

Ernesto H. has added 10 portfolio pieces. Create an account to review them.

Ernesto H. has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Adobe Photoshop CS3 Test4.60Top 10%12 mins
Adobe Photoshop CS4 Test4.25Top 10%14 mins
Call Center Skills Test4.40Top 10%26 mins
Telephone Etiquette Certification4.45Top 10%18 mins
MS Excel 2007 Test4.10Top 20%20 mins
MS Excel 2003 Test3.10Top 30%29 mins
Customer Service Test4.50Top 20%27 mins
Windows XP Test4.00Top 10%38 mins
WordPress Test3.00Above Average27 mins
English Spelling Test (U.S. Version)4.90Top 20%12 mins
U.S. English Basic Skills Test3.90Above Average29 mins
or
Invite to Job
What's the difference?

100% Job Success
Top Rated
Work History
416 hours worked
5 jobs
Availability
Available
More than 30 hrs/week
Profile Link
Search for others