Mickoloy W.
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Mickoloy W.

Draftsman / Customer Service Pro, Zendesk


Kingston, Jamaica


I am a skilled Draftsman in both 2D drafting and 3D modelling and certified in Building Construction and have spent over 6 years in this field owning my skills. I am also an expert customer care specialist who have excelled in providing an amazing care experience to customers of fortune 500 companies in the United and Canada for the past 7 years. In carrying out my tasks, I have used various types of CRM tools such as Zendesk and Insightly, as well as, tools such as Zapier, Evernote, Trello, Droptask etc. My other skills include, appointment setting, Data Entry, Technical Support ... moreand I strive to gives my best at all times while paying special attention to detail. I am dedicated to providing the highest quality service at an affordable price as well as ensuring that the highest level of communication is maintained so clients can realize their desires. less

Mickoloy W. has added 5 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Aug 2013 - Jul 2015

    Uk Inbound Customer Service Rep

    No feedback given

    Fixed Price

  • Dec 2013 - Jan 2014

    Appointment Setter
    Mickoloy had a potential. He was very cooperative.
    $5.56 earned
    Fixed Price

  • Dec 2012

    Telephone surveys
    Mick did a great job! Moving him to a different team. Hiring again. He successfully closed deals in his first week.
    25 hours
    $3.00 / hr
    $75.00 earned

Mickoloy W. has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Customer Service Test 4.60 Top 10% 29 mins
Call Center Skills Test 4.00 Top 30% 35 mins
Telephone Etiquette Certification 3.70 Below Average 31 mins
English Vocabulary Test (U.S. Version) 3.50 Below Average 35 mins
English Spelling Test (U.S. Version) 4.50 Above Average 24 mins
U.S. English Basic Skills Test 3.60 Above Average 34 mins

Work History

100% Job Success
2,055 hours worked
12 jobs


Less than 30 hrs/week
3 days response time


Phone Number: Verified

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