Mickoloy W.

Mickoloy W.

Draftsman / Customer Service Pro, Zendesk

Kingston, Jamaica



What's the difference?

I am a skilled Draftsman in both 2D drafting and 3D modelling and certified in Building Construction and have spent over 6 years in this field owning my skills.
I am also an expert customer care specialist who have excelled in providing an amazing care experience to customers of fortune 500 companies in the United and Canada for the past 7 years. In carrying out my tasks, I have used various types of CRM tools such as Zendesk and Insightly, as well as, tools such as Zapier, Evernote, Trello, Dr…


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Work History & Feedback

Appointment Setter

“Mickoloy had a potential. He was very cooperative.”
Fixed Price $6

Telephone surveys

“Mick did a great job! Moving him to a different team. Hiring again. He successfully closed deals in his first week.”
25 hrs @ $3.00/hr
Earned $75

Uk Inbound Customer Service Rep

No feedback given

Fixed Price

Looking for the perfect VA for a US based Architect and jewelry designer

Job in progress

359 hrs @ $6.67/hr
Earned $2,417
Tests Taken
Name Percentile Score

Call Center Skills Test


Customer Service Test


English Spelling Test (U.S. Version)


English Vocabulary Test (U.S. Version)


Telephone Etiquette Certification


U.S. English Basic Skills Test