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Mickoloy W.
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Mickoloy W.

Draftsman / Customer Service Pro, Zendesk

$7.78/hr

Kingston, Jamaica


Mickoloy W. has added 5 portfolio pieces. Create an account to review them.

I am a skilled Draftsman in both 2D drafting and ... more3D modelling and certified in Building Construction and have spent over 6 years in this field owning my skills. I am also an expert customer care specialist who have excelled in providing an amazing care experience to customers of fortune 500 companies in the United and Canada for the past 7 years. In carrying out my tasks, I have used various types of CRM tools such as Zendesk, Insightly, Intercom.io, Front App as well as, tools such as Zapier, Evernote, Trello, Droptask etc. My other skills include, appointment setting, Data Entry, Technical Support and I strive to gives my best at all times while paying special attention to detail. I am dedicated to providing the highest quality service at an affordable price as well as ensuring that the highest level of communication is maintained so clients can realize their desires. less

Overview

I am a skilled Draftsman in both 2D drafting and 3D modelling and certified in Building Construction and have spent over 6 years in this field owning my skills. I am also an expert customer care specialist who have excelled in providing an amazing care experience to customers of fortune 500 companies in the United and Canada for the past 7 years. In carrying out my tasks, I have used various types of CRM tools such as Zendesk, Insightly, Intercom.io, Front App as well as, tools such as Zapier, Evernote, Trello, Droptask etc. My other skills include, appointment setting, Data Entry, ... moreTechnical Support and I strive to gives my best at all times while paying special attention to detail. I am dedicated to providing the highest quality service at an affordable price as well as ensuring that the highest level of communication is maintained so clients can realize their desires. less

Mickoloy W.
Drop Here

Mickoloy W.

$7.78 /hr

Draftsman / Customer Service Pro, Zendesk

Kingston, Jamaica

Overview

I am a skilled Draftsman in both 2D drafting and 3D modelling and certified in Building Construction and have spent over 6 years in this field owning my skills. I am also an expert customer care specialist who have excelled in providing an amazing care experience to customers of fortune 500 companies in the United and Canada for the past 7 years. In carrying out my tasks, I have used various types of CRM tools such as Zendesk, Insightly, Intercom.io, Front ... moreApp as well as, tools such as Zapier, Evernote, Trello, Droptask etc. My other skills include, appointment setting, Data Entry, Technical Support and I strive to gives my best at all times while paying special attention to detail. I am dedicated to providing the highest quality service at an affordable price as well as ensuring that the highest level of communication is maintained so clients can realize their desires. less

Mickoloy W. has added 5 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Looking for the perfect VA for a US based Architect and jewelry designer

    Jan 2014 - Dec 2015
    3.40

    385 hours

    $6.67 / hr
    $2,584.69 earned

  • Uk Inbound Customer Service Rep

    Aug 2013 - Jul 2015
    No feedback given
    Fixed Price

  • Appointment Setter

    Dec 2013 - Jan 2014
    4.05
    Mickoloy had a potential. He was very cooperative.
    $5.56 earned
    Fixed Price

  • Telephone surveys

    Dec 2012
    5.00
    Mick did a great job! Moving him to a different team. Hiring again. He successfully closed deals in his first week.

    25 hours

    $3.00 / hr
    $75.00 earned

Mickoloy W. has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Customer Service Test4.60Top 10%29 mins
Call Center Skills Test4.00Top 30%35 mins
Telephone Etiquette Certification3.70Below Average31 mins
English Vocabulary Test (U.S. Version)3.50Below Average35 mins
English Spelling Test (U.S. Version)4.50Above Average24 mins
U.S. English Basic Skills Test3.60Above Average34 mins
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92% Job Success
Top Rated
Work History
3,300 hours worked
15 jobs
Availability
Available
More than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
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