I have proven myself with hard work and dedication to be the most dependable ODesk professionals, providing consistently excellent quality of work. Providing *Flawless* Virtual Assistance as a Professional Provider. I am a results-oriented, self-motivated, knowledgeable and reliable individual, willing to be trained and yet carrying innovative ideas up my sleeve when and where needed. I come to the job with a professional, serious attitude and the assurance that I can deliver. I tend to impart my skills and knowledge in customer service, data entry, administrative support and email handling. Customer's satisfaction is my guarantee. I want to make it seamless ... for them and of course to my providers as well. I seek excellence in the service industry with self discipline, willing to learn and adapt new tasks and be trained in handling responsibilities with minimum supervision for professional enrichment. I joined the Business Process Outsourcing field and extended my services in the call center Industry managing to have an experience of over 5 years. Ever since October, 2012 I have been working through oDesk and currently have an experience of over 7 years in this field. My journey began from becoming a Customer Service Representative and lead me to become a Telemarketer & Team Leader of a big SEO company and Supervisor for a growing Medico-legal company. Then I excelled multi-tasking by becoming part of one of the world's biggest mobile VoIP providers "Vopium" where I used to handle their calls, chats and emails simultaneously as a Technical Support Executive. I believe in giving one hundred percent quality customer service. Helping companies get their clients to trust them. I have always enjoyed talking to different people and helping them resolve their issues and answer their queries. I am an expert in Ms Office (specially in Word, Excel, Power-point and Outlook) and I am great with Social Media Management. To like to keep things organized. I am trained in Anger Management, Organizational Behaviour and Time Management Skills so its not a problem for me to manage tasks. I am creative with creative ideas - a visualizer and also an out of the box thinker. I am always multitasking and brainstorming myself that how much time would it take me to do all the work and I create deadlines to myself and make milestones achievable and share it with my employer too. I am a Professional and I don't overlap my Projects. If I am dedicated to one project, I will never pick another one and that's a promise. I would rate my English on a level 5 for all the 3 aspects: reading, writing and speech. I have a typing speed of over 55 wpm. The Services and Facilities that I provide are: - Customer Support (Phone/Chat/Email) - Helpdesk Management (Kayako / Zendesk) - Telemarketing (Appointment Setting and Survey) - Article writing - Email Handling - Virtual Assistance - Online/Offline data entry - Transcription - Web Research - Project Management
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|Name||Score (out of 5)||Time to Complete|
|Help Desk Certification||4.10||Top 10%||29 mins|
|Selling Skills Test||4.10||Top 10%||26 mins|
|Call Center Skills Test||4.50||Top 10%||16 mins|
|Business Writing Skills Certification||3.25||Top 20%||22 mins|
|Email Etiquette Certification||4.55||Top 10%||18 mins|
|Customer Service Test||4.50||Top 20%||22 mins|
|English Spelling Test (U.S. Version)||4.90||Top 20%||15 mins|
|English Spelling Test (U.S. Version)||4.90||Top 20%||19 mins|