Tariq Amin
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Tariq Amin

Expert Customer Service Agent

$5.00/hr

Lahore, Pakistan

Overview

I have proven myself with hard work and dedication to be the most dependable ODesk professionals, providing consistently excellent quality of work. Providing *Flawless* Virtual Assistance as a Professional Provider. I am a results-oriented, self-motivated, knowledgeable and reliable individual, willing to be trained and yet carrying innovative ideas up my sleeve when and where needed. I come to the job with a professional, serious attitude and the assurance that I can deliver. I tend to impart my skills and knowledge in customer service, data entry, administrative support and email handling. Customer's satisfaction is my guarantee. I want to make it seamless ... morefor them and of course to my providers as well. I seek excellence in the service industry with self discipline, willing to learn and adapt new tasks and be trained in handling responsibilities with minimum supervision for professional enrichment. I joined the Business Process Outsourcing field and extended my services in the call center Industry managing to have an experience of over 5 years. Ever since October, 2012 I have been working through oDesk and currently have an experience of over 7 years in this field. My journey began from becoming a Customer Service Representative and lead me to become a Telemarketer & Team Leader of a big SEO company and Supervisor for a growing Medico-legal company. Then I excelled multi-tasking by becoming part of one of the world's biggest mobile VoIP providers "Vopium" where I used to handle their calls, chats and emails simultaneously as a Technical Support Executive. I believe in giving one hundred percent quality customer service. Helping companies get their clients to trust them. I have always enjoyed talking to different people and helping them resolve their issues and answer their queries. I am an expert in Ms Office (specially in Word, Excel, Power-point and Outlook) and I am great with Social Media Management. To like to keep things organized. I am trained in Anger Management, Organizational Behaviour and Time Management Skills so its not a problem for me to manage tasks. I am creative with creative ideas - a visualizer and also an out of the box thinker. I am always multitasking and brainstorming myself that how much time would it take me to do all the work and I create deadlines to myself and make milestones achievable and share it with my employer too. I am a Professional and I don't overlap my Projects. If I am dedicated to one project, I will never pick another one and that's a promise. I would rate my English on a level 5 for all the 3 aspects: reading, writing and speech. I have a typing speed of over 55 wpm. The Services and Facilities that I provide are: - Customer Support (Phone/Chat/Email) - Helpdesk Management (Kayako / Zendesk) - Telemarketing (Appointment Setting and Survey) - Article writing - Email Handling - Virtual Assistance - Online/Offline data entry - Transcription - Web Research - Project Management less

Tariq Amin has added 6 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Apr 2013 - Nov 2013

    Dynamic Customer Service Agent Needed for Growing US Ecommerce Business!
    5.00
    Tariq is one of the finest freelancers I have had the opportunity to work with. I am ending this job so I can give him a new job with greater responsibility.
    989 hours
    $3.00 / hr
    $3,065.50 earned

  • May 2013 - Aug 2013

    Customer Service Representative for Online Australian Health & Fitness Company
    2.10
    The freelancer has made this comment private
    464 hours
    $4.00 / hr
    $1,855.34 earned

  • Mar 2013 - May 2013

    Need 8-9 hours of video (English) audio transcribed to English text

    No feedback given

    57 hours
    $4.00 / hr
    $226.20 earned

  • Nov 2012 - Jan 2013

    Video Transcription
    5.00
    Great work.
    231 hours
    $5.00 / hr
    $1,156.70 earned

  • Nov 2012

    10 Articles related to Small Business
    5.00
    Tariq was a pleasure to work with. His work was excellent quality, he is approachable and creative. Looking forward to working with him again in the future.
    $50.00 earned
    Fixed Price

  • Oct 2012 - Nov 2012

    Accurate Transcriptionist
    5.00
    I found Tariq to be a very talented at the job he was hired for. He had a wonderful grasp of the English required to do a very accurate job. He was friendly and personable to deal with and I was very sorry to see him go. A pity i was not more organised on my end, but I wish him all the best in the future and if you ever need part time transcription work Tariq, let me know! Thank you.
    $13.93 earned
    Fixed Price

  • View More (2)

Tariq Amin has more jobs to show. Create an account to review them.

Tests

Name Score (out of 5) Time to Complete
Help Desk Certification 4.10 Top 10% 29 mins
Selling Skills Test 4.10 Top 10% 26 mins
Call Center Skills Test 4.50 Top 10% 16 mins
Business Writing Skills Certification 3.25 Top 20% 22 mins
Email Etiquette Certification 4.55 Top 10% 18 mins
Customer Service Test 4.50 Top 20% 22 mins
English Spelling Test (U.S. Version) 4.90 Top 20% 15 mins
English Spelling Test (U.S. Version) 4.90 Top 20% 19 mins

Work History

100% Job Success
9,836 hours worked
18 jobs

Availability

Not available

Verifications

Phone Number: Verified

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