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Mia D.
Drop Here

Mia D.

Experienced CSR/Admin/VA/Bus Manager/Sales Rep/Collector/Apt Setter

$5.56/hr

Angeles City, pampanga, Philippines


Mia D. has added 6 portfolio pieces. Create an account to review them.

My objective is to be able to use my acquired ... moreskills and knowledge and be an asset to you or to your company. I am committed in delivering the highest level of customer satisfaction. Over the last 6 years, I gained an excellent and wide range skills & knowledge in collecting Bank debt, customer service, administrative support, sales and appointment setting. Become an expert in handling customer complaints and concerns by providing them what they need, both as a call center agent and as a home based freelance contractor here in Odesk.I can confidently say that I am well-experienced in dealing with customers and employer in a positive and good approach. Service Description: Phone Calls Management - making and taking phone calls in behalf of the business and employer * Customer Relation/Interaction Management - Deals with clients/customers via emails or phone calls * Marketing Management - Planing and executing campaigns for the business * Blogs/Articles Management - post and update blogs/articles in social media sites such as Facebook, Twitter, LinkedIn, Examiner and Unigo * Calendar Management - keeps track of a schedule, follow up and reminder * Arrange meetings and set appointments between employers to clients/customers * Location searching using Google maps and Zillow * Background checking using peoplefinder * Check and answer mails, according to instructions * Pay personal bills, through online banking *Invoices and payroll system management on Quickbooks and Simplifythis * Payment Processing * Online/ Web Research for personal or professional purposes * Monitor and update ongoing projects (according to instructions) * Recruitment, hiring and training process * Team management and supervision - gives instructions, monitor their tasks and communication) * Personal Assistance * Database Management ************************************************************ Others Knowledge and Skills (but not limited to the following): * Customer-service * Administrative-support * Data entry - typing * Public-relations * Order-processing * Telemarketing * Virtual-assistant-skills * Basic Wordpress * Receptionist-skills * Email-marketing * Cold-calling * Computer-literacy ************************************************************ Others: * Microsoft-excel * Microsoft-word * Microsoft-office * Simplifythis * Intuit-quick books * Shiftplanning * FreedomVoice * Skype * Solve360 * Adobe Form central * Adobe echosign * Adobe pro * Google map * Zillow * PeopleFinder * Rackspace * Paypal * Facebook fan pages * Twitter * LinkedIn * Unigo * Examiner * Hootsuite * Patch.com * Merchant Circle * Egnyte * Dropbox * Evernote * Wrike less

Overview

My objective is to be able to use my acquired skills and knowledge and be an asset to you or to your company. I am committed in delivering the highest level of customer satisfaction. Over the last 6 years, I gained an excellent and wide range skills & knowledge in collecting Bank debt, customer service, administrative support, sales and appointment setting. Become an expert in handling customer complaints and concerns by providing them what they need, both as a call center agent and as a home based freelance contractor here in Odesk.I can confidently say that I am well-experienced in dealing ... morewith customers and employer in a positive and good approach. Service Description: Phone Calls Management - making and taking phone calls in behalf of the business and employer * Customer Relation/Interaction Management - Deals with clients/customers via emails or phone calls * Marketing Management - Planing and executing campaigns for the business * Blogs/Articles Management - post and update blogs/articles in social media sites such as Facebook, Twitter, LinkedIn, Examiner and Unigo * Calendar Management - keeps track of a schedule, follow up and reminder * Arrange meetings and set appointments between employers to clients/customers * Location searching using Google maps and Zillow * Background checking using peoplefinder * Check and answer mails, according to instructions * Pay personal bills, through online banking *Invoices and payroll system management on Quickbooks and Simplifythis * Payment Processing * Online/ Web Research for personal or professional purposes * Monitor and update ongoing projects (according to instructions) * Recruitment, hiring and training process * Team management and supervision - gives instructions, monitor their tasks and communication) * Personal Assistance * Database Management ************************************************************ Others Knowledge and Skills (but not limited to the following): * Customer-service * Administrative-support * Data entry - typing * Public-relations * Order-processing * Telemarketing * Virtual-assistant-skills * Basic Wordpress * Receptionist-skills * Email-marketing * Cold-calling * Computer-literacy ************************************************************ Others: * Microsoft-excel * Microsoft-word * Microsoft-office * Simplifythis * Intuit-quick books * Shiftplanning * FreedomVoice * Skype * Solve360 * Adobe Form central * Adobe echosign * Adobe pro * Google map * Zillow * PeopleFinder * Rackspace * Paypal * Facebook fan pages * Twitter * LinkedIn * Unigo * Examiner * Hootsuite * Patch.com * Merchant Circle * Egnyte * Dropbox * Evernote * Wrike less

Mia D.
Drop Here

Mia D.

$5.56 /hr

Experienced CSR/Admin/VA/Bus Manager/Sales Rep/Collector/Apt Setter

Angeles City, pampanga, Philippines

Overview

My objective is to be able to use my acquired skills and knowledge and be an asset to you or to your company. I am committed in delivering the highest level of customer satisfaction. Over the last 6 years, I gained an excellent and wide range skills & knowledge in collecting Bank debt, customer service, administrative support, sales and appointment setting. Become an expert in handling customer complaints and concerns by providing them what they need, both as a call center ... moreagent and as a home based freelance contractor here in Odesk.I can confidently say that I am well-experienced in dealing with customers and employer in a positive and good approach. Service Description: Phone Calls Management - making and taking phone calls in behalf of the business and employer * Customer Relation/Interaction Management - Deals with clients/customers via emails or phone calls * Marketing Management - Planing and executing campaigns for the business * Blogs/Articles Management - post and update blogs/articles in social media sites such as Facebook, Twitter, LinkedIn, Examiner and Unigo * Calendar Management - keeps track of a schedule, follow up and reminder * Arrange meetings and set appointments between employers to clients/customers * Location searching using Google maps and Zillow * Background checking using peoplefinder * Check and answer mails, according to instructions * Pay personal bills, through online banking *Invoices and payroll system management on Quickbooks and Simplifythis * Payment Processing * Online/ Web Research for personal or professional purposes * Monitor and update ongoing projects (according to instructions) * Recruitment, hiring and training process * Team management and supervision - gives instructions, monitor their tasks and communication) * Personal Assistance * Database Management ************************************************************ Others Knowledge and Skills (but not limited to the following): * Customer-service * Administrative-support * Data entry - typing * Public-relations * Order-processing * Telemarketing * Virtual-assistant-skills * Basic Wordpress * Receptionist-skills * Email-marketing * Cold-calling * Computer-literacy ************************************************************ Others: * Microsoft-excel * Microsoft-word * Microsoft-office * Simplifythis * Intuit-quick books * Shiftplanning * FreedomVoice * Skype * Solve360 * Adobe Form central * Adobe echosign * Adobe pro * Google map * Zillow * PeopleFinder * Rackspace * Paypal * Facebook fan pages * Twitter * LinkedIn * Unigo * Examiner * Hootsuite * Patch.com * Merchant Circle * Egnyte * Dropbox * Evernote * Wrike less

Mia D. has added 6 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Real Estate Customer Service. Prequalify leads

    Sep 2013 - Jan 2014
    4.85

    662 hours

    $4.00 / hr
    $2,679.35 earned

  • Customer Service Expert

    Jul 2012 - Aug 2012
    5.00

    49 hours

    $5.56 / hr
    $273.32 earned

  • Experienced Virtual Assistant

    Feb 2012 - May 2012
    3.00

    460 hours

    $5.56 / hr
    $2,573.49 earned

  • Assistant - Agency Manager

    Feb 2012
    5.00

    10 hours

    $5.00 / hr
    $50.00 earned

  • Expert Call Taker

    Nov 2011 - Jan 2012
    5.00

    516 hours

    $4.93 / hr
    $2,197.45 earned

  • Lead Generation | Get Paid Hourly + Bonuses

    Jun 2011
    5.00
    Fantastic work, I hope to use this individual on future campaigns. Everything I expected.

    9 hours

    $4.28 / hr
    $38.52 earned

Mia D. has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Customer Service Test4.60Top 10%24 mins
English To Tagalog (Filipino) Translation Skills Test4.40Above Average28 mins
Call Center Skills Test3.90Above Average22 mins
English Spelling Test (UK Version)4.50Above Average17 mins
Telephone Etiquette Certification4.00Above Average23 mins
English Spelling Test (U.S. Version)4.60Above Average24 mins
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Work History
2,395 hours worked
10 jobs
Availability
Available
More than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
Associated with
My Virtual Staff
100% Job Success
2,135 hours
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