Michelle Decker
Drop Here

Michelle Decker

Customer Experience/Support Director


Kennesaw, United States


*Please see me featured in the Upwork, Happy Customers, Successful Companies ebook, on page 19: https://pages.upwork.com/rs/elance/images/Happy-Customers-Succesful-Companies-Ebook.pdf?mkt_tok=3RkMMJWWfF9wsRokuKjAZKXonjHpfsX%2F6%2BgrW6%2BwlMI%2F0ER3fOvrPUfGjI4ATsZgI%2BSLDwEYGJlv6SgFT7HNMbJr1rgOUhM%3D With nearly 15 combined years of experience in customer support, recruiting and operations/project management, I feel well equipped to handle any challenge that may come my way. I invest myself passionately and wholeheartedly in all of the business ventures that I have the opportunity to be a part of, with the motto that, if I don't immediately possess the right answer, I have the resources to find it. As a naturally empathetic person with a solutions-oriented attitude, I am able to relate to both ... morecustomers and team members alike, allowing them to feel comfortable and understood, and to address any concerns with the best possible resolution for all parties involved. I am known for my exemplary work ethics and dedication, insightful perspectives, superior communication strategies, keen eye for trends and details, and excellence in customer care. I am proficient in all Microsoft applications, Zendesk, Mailchimp, and a variety of other applications, and as a rapid and self-led learner, am able to efficiently learn new systems with minimal instruction. In addition, I consider myself an expert in building and maintaining healthy business relationships and an all around operations support expert! Allow me to make your business my biggest passion! less

Work History and Feedback

  • Jun 2015 - Jul 2015

    Customer Experience Associate for Exciting, High-Tech Gardening Company!
    We are very happy with Michelle and we are continuing to work with her in a different team!
    334 hours

  • Nov 2014 - Jan 2015

    Virtual File and Secretary Services

    No feedback given

    31 hours
    $22.22 / hr
    $677.71 earned

  • May 2014 - Jun 2014

    USA Based Assistant With iPhone, iPod or iPad
    Michelle worked quickly and efficiently on the task! Thank you!
    $5.00 earned
    Fixed Price

  • Jan 2012 - Oct 2012

    Support Rep
    Michelle is an excellent support rep for our team.
    786 hours

  • Jan 2012 - Feb 2012

    US Based - Virtual Assistant
    Michelle did a great job, we plan to re-hire her once her schedule opens back up.
    26 hours
    $7.78 / hr
    $199.71 earned

Michelle Decker has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Email Etiquette Certification 4.85 Top 10% 12 mins
Telephone Etiquette Certification 4.70 Top 10% 10 mins
Operation Management Test 3.25 Top 20% 42 mins
Customer Service Test 4.60 Top 10% 11 mins
English Vocabulary Test (U.S. Version) 4.75 Top 10% 15 mins
Office Skills Test 4.25 Top 10% 14 mins
U.S. English Basic Skills Test 4.50 Top 10% 23 mins
English Spelling Test (U.S. Version) 4.75 Top 30% 10 mins

Work History

96% Job Success
6,312 hours worked
19 jobs


More than 30 hrs/week
3 days response time


Search for others