Michelle Decker
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Michelle Decker

Customer Support Director

$35.00/hr

Kennesaw, United States

*Please see me featured in the Upwork, Happy Customers, Successful ... moreCompanies ebook, on page 19: https://pages.upwork.com/rs/elance/images/Happy-Customers-Succesful-Companies-Ebook.pdf?mkt_tok=3RkMMJWWfF9wsRokuKjAZKXonjHpfsX%2F6%2BgrW6%2BwlMI%2F0ER3fOvrPUfGjI4ATsZgI%2BSLDwEYGJlv6SgFT7HNMbJr1rgOUhM%3D With nearly 15 combined years of experience in customer support, recruiting and operations/project management, I feel well equipped to handle any challenge that may come my way. I invest myself passionately and wholeheartedly in all of the business ventures that I have the opportunity to be a part of, with the motto that, if I don't immediately possess the right answer, I have the resources to find it. As a naturally empathetic person with a solutions-oriented attitude, I am able to relate to both customers and team members alike, allowing them to feel comfortable and understood, and to address any concerns with the best possible resolution for all parties involved. I am known for my exemplary work ethics and dedication, insightful perspectives, superior communication strategies, keen eye for trends and details, and excellence in customer care. I am proficient in all Microsoft applications, Zendesk, Mailchimp, and a variety of other applications, and as a rapid and self-led learner, am able to efficiently learn new systems with minimal instruction. In addition, I consider myself an expert in building and maintaining healthy business relationships and an all around operations support expert! Allow me to make your business my biggest passion! less

Overview

*Please see me featured in the Upwork, Happy Customers, Successful Companies ebook, on page 19: https://pages.upwork.com/rs/elance/images/Happy-Customers-Succesful-Companies-Ebook.pdf?mkt_tok=3RkMMJWWfF9wsRokuKjAZKXonjHpfsX%2F6%2BgrW6%2BwlMI%2F0ER3fOvrPUfGjI4ATsZgI%2BSLDwEYGJlv6SgFT7HNMbJr1rgOUhM%3D With nearly 15 combined years of experience in customer support, recruiting and operations/project management, I feel well equipped to handle any challenge that may come my way. I invest myself passionately and wholeheartedly in all of the business ventures that I have the opportunity to be a part of, with the motto that, if I don't immediately possess the right answer, I have the resources to find it. As a naturally empathetic person with a solutions-oriented attitude, I am able to relate to both customers and ... moreteam members alike, allowing them to feel comfortable and understood, and to address any concerns with the best possible resolution for all parties involved. I am known for my exemplary work ethics and dedication, insightful perspectives, superior communication strategies, keen eye for trends and details, and excellence in customer care. I am proficient in all Microsoft applications, Zendesk, Mailchimp, and a variety of other applications, and as a rapid and self-led learner, am able to efficiently learn new systems with minimal instruction. In addition, I consider myself an expert in building and maintaining healthy business relationships and an all around operations support expert! Allow me to make your business my biggest passion! less

Michelle Decker
Drop Here

Michelle Decker

$35.00 /hr

Customer Support Director

Kennesaw, United States

Overview

*Please see me featured in the Upwork, Happy Customers, Successful Companies ebook, on page 19: https://pages.upwork.com/rs/elance/images/Happy-Customers-Succesful-Companies-Ebook.pdf?mkt_tok=3RkMMJWWfF9wsRokuKjAZKXonjHpfsX%2F6%2BgrW6%2BwlMI%2F0ER3fOvrPUfGjI4ATsZgI%2BSLDwEYGJlv6SgFT7HNMbJr1rgOUhM%3D With nearly 15 combined years of experience in customer support, recruiting and operations/project management, I feel well equipped to handle any challenge that may come my way. I invest myself passionately and wholeheartedly in all of the business ventures that I have the opportunity to be a part of, with the motto that, if I don't immediately possess the right answer, I have the resources ... moreto find it. As a naturally empathetic person with a solutions-oriented attitude, I am able to relate to both customers and team members alike, allowing them to feel comfortable and understood, and to address any concerns with the best possible resolution for all parties involved. I am known for my exemplary work ethics and dedication, insightful perspectives, superior communication strategies, keen eye for trends and details, and excellence in customer care. I am proficient in all Microsoft applications, Zendesk, Mailchimp, and a variety of other applications, and as a rapid and self-led learner, am able to efficiently learn new systems with minimal instruction. In addition, I consider myself an expert in building and maintaining healthy business relationships and an all around operations support expert! Allow me to make your business my biggest passion! less

Work History and Feedback

  • Customer Experience Associate for Exciting, High-Tech Gardening Company!

    Nov 2015 - Present
    Job in progress

    977 hours


  • Customer Experience Associate for Exciting, High-Tech Gardening Company!

    Jul 2015 - Nov 2015
    No feedback given

    769 hours


  • Customer Experience Associate for Exciting, High-Tech Gardening Company!

    Jun 2015 - Jul 2015
    5.00
    We are very happy with Michelle and we are continuing to work with her in a different team!

    334 hours


  • Virtual File and Secretary Services

    Nov 2014 - Jan 2015
    No feedback given

    31 hours

    $22.22 / hr
    $677.71 earned

  • USA Based Assistant With iPhone, iPod or iPad

    May 2014 - Jun 2014
    5.00
    Michelle worked quickly and efficiently on the task! Thank you!
    $5.00 earned
    Fixed Price

  • Support Rep

    Jan 2012 - Oct 2012
    5.00
    Michelle is an excellent support rep for our team.

    786 hours


  • US Based - Virtual Assistant

    Jan 2012 - Feb 2012
    5.00
    Michelle did a great job, we plan to re-hire her once her schedule opens back up.

    26 hours

    $7.78 / hr
    $199.71 earned

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Tests

NameScore (out of 5)Time to Complete
Email Etiquette Certification4.85Top 10%12 mins
Telephone Etiquette Certification4.70Top 10%10 mins
Operation Management Test3.25Top 30%42 mins
Customer Service Test4.60Top 10%11 mins
English Vocabulary Test (U.S. Version)4.75Top 10%15 mins
Office Skills Test4.25Top 10%14 mins
U.S. English Basic Skills Test4.50Top 10%23 mins
English Spelling Test (U.S. Version)4.75Top 30%10 mins
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91% Job Success
Top Rated
Work History
7,660 hours worked
22 jobs
Availability
Available
More than 30 hrs/week
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