My main objective in joining oDesk is to be in a competitive environment where I can share my skills and expertise with equally competitive buyers.Working as a call center agent for more than three years have developed my skills in providing quality service to customers. Not only that but my skills in typing greatly improved since we answer queries through chat and email. I am also very familiar with Microsoft and Internet applications. I have experiences in handling different live chat window such as AliveChat, WebX, AliveSupport, Kayako Desktop, Olark and email support programs such as Kayako Fusion, RightNow, Cerberus Help ... Desk and Zendesk.
Christian Yonson has added 2 portfolio pieces. Create an account to review them.
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|Name||Score (out of 5)||Time to Complete|
|English Vocabulary Test (U.S. Version)||4.60||Top 10%||16 mins|
|Call Center Skills Test||3.60||Above Average||21 mins|
|Telephone Etiquette Certification||3.85||Below Average||16 mins|
|English Spelling Test (U.S. Version)||4.90||Top 20%||9 mins|
|Email Etiquette Certification||3.85||Above Average||19 mins|
|Customer Service Test||4.10||Above Average||20 mins|
|U.S. English Basic Skills Test||4.25||Top 20%||29 mins|