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Francesca Harrall
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Francesca Harrall

Customer Service VA, Coffee Slurper

$18.00/hr

Felixstowe, United Kingdom

Hello! Thank you for stopping by to view my profile. I ... moream a Top Rated freelance virtual assistant specialising in customer service support through various channels for busy small businesses. This means I offer flawless phone, email and live chat support. I am proud to have a strong background providing my services to well known brands, have gained over 4,000 hours through Upwork and fantastic reviews from my happy clients! I use a Windows 10 laptop, Android smartphone and I am proficient with a range of VoIP, live chat, office suite, communication, CRM and email applications. When I'm not putting pen to paper (or more often, fingers to laptop keys) I enjoy sewing, fitness walking, microvolunteering, reading, cooking and living in my little house by the sea. less

Overview

Hello! Thank you for stopping by to view my profile. I am a Top Rated freelance virtual assistant specialising in customer service support through various channels for busy small businesses. This means I offer flawless phone, email and live chat support. I am proud to have a strong background providing my services to well known brands, have gained over 4,000 hours through Upwork and fantastic reviews from my happy clients! I use a Windows 10 laptop, Android smartphone and I am proficient with a range of VoIP, live chat, office suite, communication, CRM and email applications. When I'm not putting pen to ... morepaper (or more often, fingers to laptop keys) I enjoy sewing, fitness walking, microvolunteering, reading, cooking and living in my little house by the sea. less

Francesca Harrall
Drop Here

Francesca Harrall

$18.00 /hr

Customer Service VA, Coffee Slurper

Felixstowe, United Kingdom

Overview

Hello! Thank you for stopping by to view my profile. I am a Top Rated freelance virtual assistant specialising in customer service support through various channels for busy small businesses. This means I offer flawless phone, email and live chat support. I am proud to have a strong background providing my services to well known brands, have gained over 4,000 hours through Upwork and fantastic reviews from my happy clients! I use a Windows 10 laptop, Android smartphone and I am ... moreproficient with a range of VoIP, live chat, office suite, communication, CRM and email applications. When I'm not putting pen to paper (or more often, fingers to laptop keys) I enjoy sewing, fitness walking, microvolunteering, reading, cooking and living in my little house by the sea. less

Work History and Feedback

  • Customer Support Agent

    Nov 2014 - Oct 2015
    No feedback given

    924 hours

    $12.53 / hr
    $11,368.91 earned

  • Experienced Call Center Agents (f/m) for patient calls in UK

    Jul 2014 - Feb 2015
    4.55
    Thank you for working with us! You did a very good job!

    244 hours

    $13.89 / hr
    $3,391.49 earned

  • English Native Speaker to Correct my Essay in English

    Nov 2014
    5.00
    Francesca is a perfect partner to work with! Very fast and communicative!
    $20.00 earned
    Fixed Price

  • Customer Support Superstar!

    Jan 2012 - May 2014
    5.00
    Over the two years Francesca worked with us as a Customer Support Representative, she provided an impeccable level of service. Her ability to build relationships with customers and creatively, yet critically problem solve are two of her top qualities. I would without a doubt recommend her.

    3,228 hours


  • Blog Writer

    Jun 2012
    4.50
    Great writer! Will be using again! :)
    $50.00 earned
    Fixed Price

  • 10 Articles - Written from a Female Perspective.

    Nov 2011
    2.60
    $8.78 earned
    Fixed Price

  • Looking For A+ Blog Writers

    Nov 2011
    5.00
    Thanks for your help

    0 hour

    $8.33 / hr
    $2.75 earned

  • 4 Product Reviews (Outdoor fire pits)

    Oct 2011
    5.00
    Francesca was great to work with, not only did she write great articles but also finished a day before deadline, which doesn't happen very often in my experience. I'd definitely hire her again!
    $13.33 earned
    Fixed Price

Francesca Harrall has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
English Spelling Test (U.S. Version)5.001st Place!13 mins
Customer Service Test4.75Top 10%11 mins
English Spelling Test (UK Version)4.90Top 20%9 mins
Email Etiquette Certification4.45Top 10%10 mins
U.S. English Basic Skills Test4.75Top 10%23 mins
Office Skills Test3.90Top 30%22 mins
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100% Job Success
Top Rated
Work History
4,402 hours worked
16 jobs
Availability
Available
More than 30 hrs/week
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