Being in a Call Center Industry for 6 years and 5 months, I am confident that I can deliver an excellent customer service. I have earned much experience in interacting directly with clients, through phone, email, webinars, and personal business meetings. As part of the management, I handled a team of 15 people, leveraging them to exceed expectations while having fun and enjoying work. I do call listening, product knowledge review, record and update Metrics and one on one coaching with every agent.
I am a Nurse by profession with an A