Melanie A.
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Melanie A.

Team Lead, Customer Service, Email Handling, Chat Support.

$1.67/hr

Las Pinas, Philippines

Over the last 3 years of working as a team ... morelead outsource in a call center in the Philippines, I was able to manage different teams for both customer service and technical support level. I was able to create reports using Microsoft office, Excel and PowerPoint presentations. I am also knowledgeable in using Outlook when sending emails. I was also certified to train new hires for a Telco account. My competency lies with the numbers I was able to drive for the metrics that were given by our client. I am seeking for opportunities where my skills and knowledge would be helpful for you and your company’s success. Prior to this, I also started my way from the ground up. I worked as a customer service representative for a directory assistance company, tax software, sales and finance accounts. Total years of experience working would be 6-7 years. I am fluent in English for both written and oral as I have worked for overseas accounts in the past and I was able to deal with different foreign customers. I have the knowledge in using VOIP to communicate with our clients. I am a fast learner and can work with minimal supervision. I am also good in researching and analyzing different sites and documents. I am a detail oriented individual who makes sure that quality and quantity has its equal share. less

Overview

Over the last 3 years of working as a team lead outsource in a call center in the Philippines, I was able to manage different teams for both customer service and technical support level. I was able to create reports using Microsoft office, Excel and PowerPoint presentations. I am also knowledgeable in using Outlook when sending emails. I was also certified to train new hires for a Telco account. My competency lies with the numbers I was able to drive for the metrics that were given by our client. I am seeking for opportunities where my skills and ... moreknowledge would be helpful for you and your company’s success. Prior to this, I also started my way from the ground up. I worked as a customer service representative for a directory assistance company, tax software, sales and finance accounts. Total years of experience working would be 6-7 years. I am fluent in English for both written and oral as I have worked for overseas accounts in the past and I was able to deal with different foreign customers. I have the knowledge in using VOIP to communicate with our clients. I am a fast learner and can work with minimal supervision. I am also good in researching and analyzing different sites and documents. I am a detail oriented individual who makes sure that quality and quantity has its equal share. less

Melanie A.
Drop Here

Melanie A.

$1.67 /hr

Team Lead, Customer Service, Email Handling, Chat Support.

Las Pinas, Philippines

Overview

Over the last 3 years of working as a team lead outsource in a call center in the Philippines, I was able to manage different teams for both customer service and technical support level. I was able to create reports using Microsoft office, Excel and PowerPoint presentations. I am also knowledgeable in using Outlook when sending emails. I was also certified to train new hires for a Telco account. My competency lies with the numbers I was able ... moreto drive for the metrics that were given by our client. I am seeking for opportunities where my skills and knowledge would be helpful for you and your company’s success. Prior to this, I also started my way from the ground up. I worked as a customer service representative for a directory assistance company, tax software, sales and finance accounts. Total years of experience working would be 6-7 years. I am fluent in English for both written and oral as I have worked for overseas accounts in the past and I was able to deal with different foreign customers. I have the knowledge in using VOIP to communicate with our clients. I am a fast learner and can work with minimal supervision. I am also good in researching and analyzing different sites and documents. I am a detail oriented individual who makes sure that quality and quantity has its equal share. less

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Tests

NameScore (out of 5)Time to Complete
English Spelling Test (U.S. Version)5.001st Place!19 mins
Telephone Etiquette Certification4.55Top 10%15 mins
Office Skills Test4.50Top 10%24 mins
Call Center Skills Test4.10Top 20%21 mins
English To Tagalog (Filipino) Translation Skills Test4.50Above Average30 mins
Email Etiquette Certification3.85Above Average31 mins
English Vocabulary Test (U.S. Version)3.90Above Average20 mins
U.S. English Basic Skills Test4.10Top 20%35 mins
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Work History
161 hours worked
1 job
Availability
Available
More than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
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