Over the last 3 years of working as a team lead outsource in a call center in the Philippines, I was able to manage different teams for both customer service and technical support level. I was able to create reports using Microsoft office, Excel and PowerPoint presentations. I am also knowledgeable in using Outlook when sending emails. I was also certified to train new hires for a Telco account. My competency lies with the numbers I was able to drive for the metrics that were given by our client. I am seeking for opportunities where my skills and ... knowledge would be helpful for you and your company’s success. Prior to this, I also started my way from the ground up. I worked as a customer service representative for a directory assistance company, tax software, sales and finance accounts. Total years of experience working would be 6-7 years. I am fluent in English for both written and oral as I have worked for overseas accounts in the past and I was able to deal with different foreign customers. I have the knowledge in using VOIP to communicate with our clients. I am a fast learner and can work with minimal supervision. I am also good in researching and analyzing different sites and documents. I am a detail oriented individual who makes sure that quality and quantity has its equal share.
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|Name||Score (out of 5)||Time to Complete|
|English Spelling Test (U.S. Version)||5.00||1st Place!||19 mins|
|Telephone Etiquette Certification||4.55||Top 10%||15 mins|
|Office Skills Test||4.50||Top 10%||24 mins|
|Call Center Skills Test||4.10||Top 20%||21 mins|
|English To Tagalog (Filipino) Translation Skills Test||4.50||Above Average||30 mins|
|Email Etiquette Certification||3.85||Above Average||31 mins|
|English Vocabulary Test (U.S. Version)||3.90||Above Average||20 mins|
|U.S. English Basic Skills Test||4.10||Top 20%||35 mins|