Melanie A.
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Melanie A.

Team Lead, Customer Service, Email Handling, Chat Support.


Las Pinas, Philippines


Over the last 3 years of working as a team lead outsource in a call center in the Philippines, I was able to manage different teams for both customer service and technical support level. I was able to create reports using Microsoft office, Excel and PowerPoint presentations. I am also knowledgeable in using Outlook when sending emails. I was also certified to train new hires for a Telco account. My competency lies with the numbers I was able to drive for the metrics that were given by our client. I am seeking for opportunities where my skills and ... moreknowledge would be helpful for you and your company’s success. Prior to this, I also started my way from the ground up. I worked as a customer service representative for a directory assistance company, tax software, sales and finance accounts. Total years of experience working would be 6-7 years. I am fluent in English for both written and oral as I have worked for overseas accounts in the past and I was able to deal with different foreign customers. I have the knowledge in using VOIP to communicate with our clients. I am a fast learner and can work with minimal supervision. I am also good in researching and analyzing different sites and documents. I am a detail oriented individual who makes sure that quality and quantity has its equal share. less

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Name Score (out of 5) Time to Complete
English Spelling Test (U.S. Version) 5.00 1st Place! 19 mins
Telephone Etiquette Certification 4.55 Top 10% 15 mins
Office Skills Test 4.50 Top 10% 24 mins
Call Center Skills Test 4.10 Top 20% 21 mins
English To Tagalog (Filipino) Translation Skills Test 4.50 Above Average 30 mins
Email Etiquette Certification 3.85 Above Average 31 mins
English Vocabulary Test (U.S. Version) 3.90 Above Average 20 mins
U.S. English Basic Skills Test 4.10 Top 20% 35 mins
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Work History

161 hours worked
1 job


More than 30 hrs/week


Phone Number: Verified

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