Team Lead, Customer Service, Email Handling, Chat Support.
Microsoft Outlook Development
Over the last 3 years of working as a team lead outsource in a call center in the Philippines, I was able to manage different teams for both customer service and technical support level. I was able to create reports using Microsoft office, Excel and PowerPoint presentations. I am also knowledgeable in using Outlook when sending emails. I was also certified to train new hires for a Telco account. My competency lies with the numbers I was able to drive for the metrics that were given by our client. I am seeking for opportunities where