I've been working in the customer service industry for almost seven years now - have in depth experiences in both inbound and outbound calls as well as email support. I had been a Senior Customer Service Representative, Escalations Specialist, Case Manager and Customer Relations Associate in the two companies I've worked with (outside Odesk). I also have knowledge in Marketing and Bookkeeping as those were what I'm doing back in college. My goal is to, not just meet my client's expectation, but to exceed it!
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|Name||Score (out of 5)||Time to Complete|
|Telephone Etiquette Certification||4.45||Top 10%||18 mins|
|Customer Service Test||4.40||Top 30%||25 mins|
|Call Center Skills Test||3.90||Above Average||23 mins|
|Email Etiquette Certification||4.15||Top 30%||21 mins|
|Office Skills Test||3.90||Top 30%||21 mins|
|U.S. English Basic Skills Test||4.00||Top 30%||25 mins|