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Andrey Sarapulov
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Andrey Sarapulov

Zendesk Consultant and Full Stack Web Developer

$35.00/hr

Prague, Czech Republic


Andrey Sarapulov has added 5 portfolio pieces. Create an account to review them.

Experienced bilingual European based Zendesk Consultant and Project Manager with ... more8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript less

Overview

Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - ... moreaccount health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript less

Andrey Sarapulov
Drop Here

Andrey Sarapulov

$35.00 /hr

Zendesk Consultant and Full Stack Web Developer

Prague, Czech Republic

Overview

Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to ... morecomplex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript less

Andrey Sarapulov has added 5 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Startup Business Consultant and Web Developer

    Dec 2015 - Feb 2016
    5.00
    Andrey is doing a great job, we are just moving him to a new team!

    159 hours


  • Helpdesk Setup and Customization

    Sep 2013 - Sep 2015
    5.00
    Andrey made our zendesk work at a level we would never achieved without his expertise. His incredible knowledge of zendesk was highly valuable for our project. Thanks you for the great jog. We will miss him.

    310 hours

    $18.00 / hr
    $5,580.00 earned

  • Project Management

    Aug 2015
    5.00
    Andrey was knowledgeable, professional, very patient. He did a wonderful job!
    $25.00 earned
    Fixed Price

  • Zendesk Integration

    Mar 2012 - Oct 2012
    No feedback given

    104 hours

    $15.00 / hr
    $1,555.20 earned

  • Zendesk Setup and Support

    Apr 2012 - Oct 2012
    No feedback given

    11 hours

    $15.00 / hr
    $162.30 earned

  • Online and offline research in Czech Republic

    Jul 2010 - Sep 2010
    5.00
    Thanks for your help - It was a pleasure to work with you!

    15 hours

    $7.78 / hr
    $120.59 earned

  • Customer Support Team Manager

    Jun 2010
    5.00
    $90.00 earned
    Fixed Price

  • Artemis PMI Support

    May 2010
    5.00
    $47.00 earned
    Fixed Price

Andrey Sarapulov has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Upwork Readiness Test for Independent Contractors and Company Managers5.001st Place!1 min
Marketing Terminology Test3.15Top 20%16 mins
Accounting Skills Test (Assets and Revenue)2.90Top 20%32 mins
Call Center Skills Test4.40Top 10%25 mins
Accounting Principles Test2.75Top 30%34 mins
Windows XP Test4.00Top 10%22 mins
Email Etiquette Certification4.15Top 30%19 mins
U.S. English Basic Skills Test3.90Above Average37 mins
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9,167 hours worked
51 jobs
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