Hristiyana Todorova
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Hristiyana Todorova

Customer Service, Administrative Support and Graphic Design

$6.67/hr

Sofia, Bulgaria


Hristiyana Todorova has added 1 portfolio piece. Create an account to review it.

I have 3 years experience as Customer Support Representative, providing ... moresoftware support by chat, phone and e-mail for German-speaking customers. I learned to communicate with clients online in the most efficient manner; to analize their problems and to take the appropriate decisions and actions in order to solve them. I used to handle sensitive information (IDs, credit cards etc), always keeping strict confidentiality; I learned to work under pressure and manage my time perfectly, so I can always handle all of my tasks. I spent the last two years of my education in English-speaking environment, which widely improved my language skills and the quality of my interaction with the people. Studying Psychology at Sofia University improved a lot my analytical and problem-solving skills, I learned to be more observational, detail-oriented and profound. Furthermore, I maintain a proficiency in software programs such as MS Word, Excel and PowerPoint, as well Adobe Photoshop and Adobe Pagemaker. Between 2002 - 2007 I worked as Graphic Desighner, preparing the layout of a newspaper, book covers, business cards, calendars, brochures and other. I maintain a proficiency in the following languages:Bulgarian, English, Russian, German, Spanish, Portuguese less

Overview

I have 3 years experience as Customer Support Representative, providing software support by chat, phone and e-mail for German-speaking customers. I learned to communicate with clients online in the most efficient manner; to analize their problems and to take the appropriate decisions and actions in order to solve them. I used to handle sensitive information (IDs, credit cards etc), always keeping strict confidentiality; I learned to work under pressure and manage my time perfectly, so I can always handle all of my tasks. I spent the last two years of my education in English-speaking environment, which widely improved my language skills and ... morethe quality of my interaction with the people. Studying Psychology at Sofia University improved a lot my analytical and problem-solving skills, I learned to be more observational, detail-oriented and profound. Furthermore, I maintain a proficiency in software programs such as MS Word, Excel and PowerPoint, as well Adobe Photoshop and Adobe Pagemaker. Between 2002 - 2007 I worked as Graphic Desighner, preparing the layout of a newspaper, book covers, business cards, calendars, brochures and other. I maintain a proficiency in the following languages:Bulgarian, English, Russian, German, Spanish, Portuguese less

Hristiyana Todorova
Drop Here

Hristiyana Todorova

$6.67 /hr

Customer Service, Administrative Support and Graphic Design

Sofia, Bulgaria

Overview

I have 3 years experience as Customer Support Representative, providing software support by chat, phone and e-mail for German-speaking customers. I learned to communicate with clients online in the most efficient manner; to analize their problems and to take the appropriate decisions and actions in order to solve them. I used to handle sensitive information (IDs, credit cards etc), always keeping strict confidentiality; I learned to work under pressure and manage my time perfectly, so I can always handle all of ... moremy tasks. I spent the last two years of my education in English-speaking environment, which widely improved my language skills and the quality of my interaction with the people. Studying Psychology at Sofia University improved a lot my analytical and problem-solving skills, I learned to be more observational, detail-oriented and profound. Furthermore, I maintain a proficiency in software programs such as MS Word, Excel and PowerPoint, as well Adobe Photoshop and Adobe Pagemaker. Between 2002 - 2007 I worked as Graphic Desighner, preparing the layout of a newspaper, book covers, business cards, calendars, brochures and other. I maintain a proficiency in the following languages:Bulgarian, English, Russian, German, Spanish, Portuguese less

Hristiyana Todorova has added 1 portfolio piece. Create an account to review it.

Work History and Feedback

  • Website research - German

    Apr 2013
    4.60

    2 hours

    $6.67 / hr
    $13.34 earned

  • Research and Data Entry Professionals

    Sep 2012 - Oct 2012
    4.85
    Hristiyana is moving to a different project, we wish her good luck.

    77 hours


  • Sales Representative & Customer support

    Feb 2012 - Aug 2012
    No feedback given

    90 hours

    $5.56 / hr
    $497.62 earned

Hristiyana Todorova has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
English To German Translation Skills Test4.90Top 10%23 mins
Email Etiquette Certification4.55Top 10%17 mins
Call Center Skills Test4.25Top 20%29 mins
Customer Service Test4.50Top 20%19 mins
Office Skills Test3.90Top 30%15 mins
Windows XP Test3.10Above Average17 mins
U.S. English Basic Skills Test4.00Top 30%17 mins
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Work History
197 hours worked
6 jobs
Availability
Available
Less than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
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