I have 3 years experience as Customer Support Representative, providing software support by chat, phone and e-mail for German-speaking customers. I learned to communicate with clients online in the most efficient manner; to analize their problems and to take the appropriate decisions and actions in order to solve them. I used to handle sensitive information (IDs, credit cards etc), always keeping strict confidentiality; I learned to work under pressure and manage my time perfectly, so I can always handle all of my tasks. I spent the last two years of my education in English-speaking environment, which widely improved my language skills and ... the quality of my interaction with the people. Studying Psychology at Sofia University improved a lot my analytical and problem-solving skills, I learned to be more observational, detail-oriented and profound. Furthermore, I maintain a proficiency in software programs such as MS Word, Excel and PowerPoint, as well Adobe Photoshop and Adobe Pagemaker. Between 2002 - 2007 I worked as Graphic Desighner, preparing the layout of a newspaper, book covers, business cards, calendars, brochures and other. I maintain a proficiency in the following languages:Bulgarian, English, Russian, German, Spanish, Portuguese
Hristiyana Todorova has added 1 portfolio piece. Create an account to review it.
No feedback given
Hristiyana Todorova has more jobs to show. Create an account to review them.
|Name||Score (out of 5)||Time to Complete|
|English To German Translation Skills Test||4.90||Top 10%||23 mins|
|Email Etiquette Certification||4.55||Top 10%||17 mins|
|Call Center Skills Test||4.25||Top 20%||29 mins|
|English To Russian Translation Skills Test||4.75||Below Average||24 mins|
|Customer Service Test||4.50||Top 20%||19 mins|
|Spanish To English Translation Skills Test||4.10||Below Average||16 mins|
|Office Skills Test||3.90||Top 30%||15 mins|
|Windows XP Test||3.10||Above Average||17 mins|
|U.S. English Basic Skills Test||4.00||Top 30%||17 mins|