Sandeep S.
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Sandeep S.

Project Manager, IT Service Manager, Service Delivery, ITIL


Geneva, Switzerland


Top-performing, experienced and motivated professional with expertise in ITIL, requirement analysis, project management and client service management. Passion to analyze complex IT system information, user’s requirements and create unique solutions designed to yield a cost-efficient outcome aligned with business needs. Taking command of an operation or project, then guiding it to new performance levels, is the greatest strength. Known for continuously improving client satisfaction levels through providing strategic leadership and business management expertise. SCOPE OF EXCELLENCE ♦ Project Management ♦ IT Service Management ♦ Business Analysis ♦ Client Service Management ♦ Restructuring & Turnaround ♦ Strategic Planning ♦ Organizational Transformation ♦ Operations Management ... more♦ Cost Control ♦ Cross-functional & Multinational Teams ♦ CRM ♦ Quality Management ♦ High-Level Negotiations ♦ Results Based Management ♦ Conflict Management ♦ Professional Qualifications:  PMI – CAPM ( Certified Associate Project Management)  ITIL Foundation V3.0 Certified  ITIL Intermediate Operations Support and Analysis  United Nations RBM( Result Based Management) & Conflict Management  Microsoft SharePoint 2007 from Learning tree, London  Customer Service Excellence from Learning Tree, London.  United Nations – Client Service Management Skills  JAVA certified from NIIT.  MCITP - Windows7.  SonicWall CSSA.  British Council of India certification in Business writing skills in English less

Sandeep S. has added 5 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Dec 2012 - May 2013

    IT Technical Writer

    No feedback given

    43 hours
    $13.33 / hr
    $573.19 earned

  • Oct 2012 - Apr 2013

    eBay/Amazon customer support and negative feedback negotiation expert
    31 hours
    $13.33 / hr
    $451.09 earned

  • Jan 2013

    Project Management report
    Great professional!!! He worked really hard to deliver best results. We asked him to lead a team for some time and we are surprised with his team management skills as well as leadership. He is a great leader and a team player. Will recommend him for team management kinda projects!!! hope to work with you soon again.
    37 hours
    $0.01 / hr
    $1.48 earned

  • Nov 2012

    Register for a FREE service - thats all.
    $1.11 earned
    Fixed Price

  • Jun 2012 - Nov 2012

    Data Entry

    No feedback given

    Fixed Price

  • Aug 2012 - Oct 2012

    Techytube technical video producers and authors
    Sandeep is a top expert in his field and he delivers both in depth and broadly on the technologies that he is an expert one. He is definitely recommended and we will be working with him again in the very near future. I thank him for his professional and skilled work that he has delivered for Techytube and we hope that he will stay a valued trainer of our technical community.
    16 hours
    $13.33 / hr
    $208.88 earned

  • View More (2)

Sandeep S. has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
MS Excel 2007 Test 4.75 Top 10% 16 mins
Microsoft OutLook 2007 Test 2.75 Top 30% 30 mins
Help Desk Certification 3.60 Top 20% 24 mins
Negotiations Skills Test 4.10 Top 30% 22 mins
Customer Service Test 4.60 Top 10% 33 mins
Search Engine Optimization Test 3.10 Top 30% 40 mins
Email Etiquette Certification 4.15 Top 30% 30 mins
Windows XP Test 3.75 Top 20% 39 mins
English Spelling Test (U.S. Version) 4.90 Top 20% 14 mins
U.S. English Basic Skills Test 4.10 Top 20% 38 mins