Top-performing, experienced and motivated professional with expertise in ITIL, requirement analysis, project management and client service management. Passion to analyze complex IT system information, user’s requirements and create unique solutions designed to yield a cost-efficient outcome aligned with business needs. Taking command of an operation or project, then guiding it to new performance levels, is the greatest strength. Known for continuously improving client satisfaction levels through providing strategic leadership and business management expertise. SCOPE OF EXCELLENCE ♦ Project Management ♦ IT Service Management ♦ Business Analysis ♦ Client Service Management ♦ Restructuring & Turnaround ♦ Strategic Planning ♦ Organizational Transformation ♦ Operations Management ... ♦ Cost Control ♦ Cross-functional & Multinational Teams ♦ CRM ♦ Quality Management ♦ High-Level Negotiations ♦ Results Based Management ♦ Conflict Management ♦ Professional Qualifications: PMI – CAPM ( Certified Associate Project Management) ITIL Foundation V3.0 Certified ITIL Intermediate Operations Support and Analysis United Nations RBM( Result Based Management) & Conflict Management Microsoft SharePoint 2007 from Learning tree, London Customer Service Excellence from Learning Tree, London. United Nations – Client Service Management Skills JAVA certified from NIIT. MCITP - Windows7. SonicWall CSSA. British Council of India certification in Business writing skills in English
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|Name||Score (out of 5)||Time to Complete|
|MS Excel 2007 Test||4.75||Top 10%||16 mins|
|Microsoft OutLook 2007 Test||2.75||Top 30%||30 mins|
|Help Desk Certification||3.60||Top 20%||24 mins|
|Negotiations Skills Test||4.10||Top 30%||22 mins|
|Customer Service Test||4.60||Top 10%||33 mins|
|Search Engine Optimization Test||3.10||Top 30%||40 mins|
|Email Etiquette Certification||4.15||Top 30%||30 mins|
|Windows XP Test||3.75||Top 20%||39 mins|
|English Spelling Test (U.S. Version)||4.90||Top 20%||14 mins|
|U.S. English Basic Skills Test||4.10||Top 20%||38 mins|