Shem anthony B.
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Shem anthony B.

Skilled Technical Support Professional


Surigao City, Philippines


I have worked as a customer service representative on a technical support role for US based clients in the BPO industry. My experience and skills are varied from desktop troubleshooting, Wireless network configuration and troubleshooting, OS installation and configuration, email client support, virus and spyware removal and other third-party software troubleshooting. I am also sales trained and have done up-selling of product upgrades, services and subscriptions. I can do multi-tasking work and responsibilities with minimal supervision. I can perform the task in an organized and on-time manner. My objective is to be able to practice and share my skills and experiences ... morein order to provide good productivity for the benefit of the company I worked for. In those 8 years I have not only gained expertise on technical and communication skill but also in customer service along with good typing skill. I would like to be able to build trust with my employer by delivering jobs that exceeds expectations. In time, I will be able to build a network of trusted employers and contractors in the oDesk community. I aim to provide exemplary service and know-how, leaving no doubt to clients that they have made the right choice. I will make use of all of my available time, expertise and tools to produce work that is above and beyond client's expectations. less

Shem anthony B. has added 3 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Nov 2011 - Jan 2013

    Web Hosting Technical Support (Level 1)
    The freelancer has made this comment private
    1,048 hours
    $5.56 / hr
    $5,949.14 earned

  • Mar 2012 - Jun 2012

    Customer Service Manager

    No feedback given

    $5.56 / hr
    $634.39 earned

  • Mar 2012 - Apr 2012

    Help me get accomodation on Coron, Philippines starting from Apr-9
    Shem was very prompt and accurate. Thanks!
    10 hours
    $3.89 / hr
    $61.12 earned

  • Mar 2012

    Technical Support Specialist (Sales)
    We need someone fulltime if anything changes let us know.
    11 hours
    $3.33 / hr
    $34.97 earned

  • Dec 2011 - Mar 2012

    Startup Transportation Company Needs Sales Support Via Phone/Email
    Amazing Employee!
    $3.89 / hr
    $286.63 earned

  • Jun 2011

    Software Performance Engineer
    $1.00 earned
    Fixed Price

Shem anthony B. has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
English Spelling Test (U.S. Version) 5.00 1st Place! 32 mins
English Vocabulary Test (U.S. Version) 4.50 Top 20% 31 mins
Customer Service Test 4.25 Above Average 24 mins
Email Etiquette Certification 4.00 Above Average 22 mins
Windows XP Test 3.50 Top 30% 36 mins
U.S. English Basic Skills Test 3.60 Above Average 39 mins
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Work History

100% Job Success
1,256 hours worked
11 jobs


More than 30 hrs/week


Phone Number: Verified

Associated with

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Master Workers
187 hours

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