I have worked as a customer service representative on a technical support role for US based clients in the BPO industry. My experience and skills are varied from desktop troubleshooting, Wireless network configuration and troubleshooting, OS installation and configuration, email client support, virus and spyware removal and other third-party software troubleshooting. I am also sales trained and have done up-selling of product upgrades, services and subscriptions. I can do multi-tasking work and responsibilities with minimal supervision. I can perform the task in an organized and on-time manner. My objective is to be able to practice and share my skills and experiences ... in order to provide good productivity for the benefit of the company I worked for. In those 8 years I have not only gained expertise on technical and communication skill but also in customer service along with good typing skill. I would like to be able to build trust with my employer by delivering jobs that exceeds expectations. In time, I will be able to build a network of trusted employers and contractors in the oDesk community. I aim to provide exemplary service and know-how, leaving no doubt to clients that they have made the right choice. I will make use of all of my available time, expertise and tools to produce work that is above and beyond client's expectations.
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|Name||Score (out of 5)||Time to Complete|
|English Spelling Test (U.S. Version)||5.00||1st Place!||32 mins|
|English Vocabulary Test (U.S. Version)||4.50||Top 20%||31 mins|
|Customer Service Test||4.25||Above Average||24 mins|
|Email Etiquette Certification||4.00||Above Average||22 mins|
|Windows XP Test||3.50||Top 30%||36 mins|
|U.S. English Basic Skills Test||3.60||Above Average||39 mins|