Connie Mungai

Connie Mungai

Ticket, Live Chat and Email Customer Support Agent

Nairobi, Kenya



What's the difference?

I have several years of customer service experience (including online) and for the last 5 years on Upwork I have been exposed to the following

- Desk, Zendesk, Uservoice- to reply to ticket inquiries from customers

- Shopify, & Big Commerce- to check on orders, cancel orders, resend passwords, issue discounts and gift cards

- Gmail, Webhost - to reply to inbox emails

- Livechat Inc- to chat to customers online

-Google Docs, Google Drive, Google Spreadsheets, Google Calendars- to store,s…


Connie Mungai has added 4 portfolio pieces. Create an account to review them.

Work History & Feedback

Virtual Assistant Required

“Nice work”
671 hrs @ $5.56/hr
Earned $3,215

Online customer service assistant wanted - permanent, part time position

“Connie is a reliable and skilled professional, who has served my customers for almost 1 year. She is quick to let me know of important issues, and I know I can trust Connie to deal with my customers in a professional and courteous manner.Connie's English skills are excellent, and I recommend her strongly as a valuable addition to any company.”
138 hrs @ $4.44/hr
Earned $1,025

Virtual Assistant - Web Research, and CRM Entry

“She did a great job for us.”
24 hrs @ $1.00/hr
Earned $24

Full-Time Customer Service Ambassador

No feedback given
6 hrs @ $3.00/hr
Earned $18

Customer Service Representative

No feedback given
41 hrs

Admin Assistant - Precision Data Entry Person

No feedback given

Fixed Price $5

Photo Moderation for Chat Website

Job in progress

4 hrs @ $3.00/hr
Earned $12

Transcription Work From Home III

Job in progress

57 hrs @ $0.01/hr
Earned $222
Tests Taken
Name Percentile Score

Customer Service Test


Email Etiquette Certification


English Spelling Test (U.S. Version)


English Vocabulary Test (U.S. Version)


MS Excel 2007 Test


Office Skills Test


U.S. English Basic Skills Test


UK English Basic Skills Test