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Connie Mungai
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Connie Mungai

Ticket, Live Chat and Email Customer Support Agent

$8.89/hr

Nairobi, Kenya


Connie Mungai has added 4 portfolio piece. Create an account to review them.

I have several years of customer service experience (including online) ... more and for the last 5 years on Upwork I have been exposed to the following - Desk, Zendesk, Uservoice- to reply to ticket inquiries from customers - Shopify, & Big Commerce- to check on orders, cancel orders, resend passwords, issue discounts and gift cards - Gmail, Webhost - to reply to inbox emails - Livechat Inc- to chat to customers online -Google Docs, Google Drive, Google Spreadsheets, Google Calendars- to store,share and edit I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep/live chat agent as well as your right hand lady for any additional projects you need assistance with. I seek a company where I can contribute, grow in a team-oriented environment and learn new things with opportunity for advancement. less

Overview

I have several years of customer service experience (including online) and for the last 5 years on Upwork I have been exposed to the following - Desk, Zendesk, Uservoice- to reply to ticket inquiries from customers - Shopify, & Big Commerce- to check on orders, cancel orders, resend passwords, issue discounts and gift cards - Gmail, Webhost - to reply to inbox emails - Livechat Inc- to chat to customers online -Google Docs, Google Drive, Google Spreadsheets, Google Calendars- to store,share and edit I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities ... moreat once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep/live chat agent as well as your right hand lady for any additional projects you need assistance with. I seek a company where I can contribute, grow in a team-oriented environment and learn new things with opportunity for advancement. less

Connie Mungai
Drop Here

Connie Mungai

$8.89 /hr

Ticket, Live Chat and Email Customer Support Agent

Nairobi, Kenya

Overview

I have several years of customer service experience (including online) and for the last 5 years on Upwork I have been exposed to the following - Desk, Zendesk, Uservoice- to reply to ticket inquiries from customers - Shopify, & Big Commerce- to check on orders, cancel orders, resend passwords, issue discounts and gift cards - Gmail, Webhost - to reply to inbox emails - Livechat Inc- to chat to customers online -Google Docs, Google Drive, Google Spreadsheets, Google Calendars- to store,share ... moreand edit I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep/live chat agent as well as your right hand lady for any additional projects you need assistance with. I seek a company where I can contribute, grow in a team-oriented environment and learn new things with opportunity for advancement. less

Connie Mungai has added 4 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Transcription Work From Home III

    Jul 2010 - Present
    Job in progress

    57 hours

    $0.01 / hr
    $222.16 earned

  • Photo Moderation for Chat Website

    May 2015 - Dec 2015
    No feedback given

    4 hours

    $3.00 / hr
    $12.00 earned

  • Order Fulfiller and Email Customer Support Needed

    Jun 2015 - Jul 2015
    5.00

    40 hours

    $5.56 / hr
    $222.40 earned

  • Full-Time Customer Service Ambassador

    May 2015 - Jun 2015
    5.00

    6 hours

    $3.00 / hr
    $17.50 earned

  • Admin Assistant - Precision Data Entry Person

    Nov 2014 - Jan 2015
    No feedback given
    $5.00 earned
    Fixed Price

  • Customer Service Representative

    Oct 2014
    3.00

    41 hours


  • Virtual Assistant Required

    Nov 2011 - May 2013
    5.00
    Nice work

    671 hours

    $5.56 / hr
    $3,215.44 earned

  • Administrative/Personal Assistant

    Sep 2011 - Feb 2012
    No feedback given

    19 hours

    $3.00 / hr
    $55.50 earned

  • Online customer service assistant wanted - permanent, part time position

    Oct 2010 - Oct 2011
    5.00
    Connie is a reliable and skilled professional, who has served my customers for almost 1 year. She is quick to let me know of important issues, and I know I can trust Connie to deal with my customers in a professional and courteous manner. Connie's English skills are excellent, and I recommend her strongly as a valuable addition to any company.

    138 hours

    $4.44 / hr
    $1,024.92 earned

  • Virtual Assistant - Web Research, and CRM Entry

    Oct 2010
    5.00
    She did a great job for us.

    24 hours

    $1.00 / hr
    $23.67 earned

  • Transcription Needed IMMEDIATELY!

    Aug 2010 - Oct 2010
    No feedback given
    $1.67 earned
    Fixed Price

Connie Mungai has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
UK English Basic Skills Test4.25Top 20%29 mins
Customer Service Test4.50Top 20%26 mins
MS Excel 2007 Test3.25Above Average40 mins
Office Skills Test4.00Top 30%21 mins
English Vocabulary Test (U.S. Version)4.40Top 30%37 mins
Email Etiquette Certification3.85Above Average19 mins
U.S. English Basic Skills Test4.40Top 20%28 mins
English Spelling Test (U.S. Version)4.60Above Average21 mins
U.S. English Basic Skills Test3.75Above Average24 mins
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Work History
4,015 hours worked
36 jobs
Availability
Available
More than 30 hrs/week
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