I have several years of customer service experience (including online) and for the last 5 years on Upwork I have been exposed to the following - Desk, Zendesk, Uservoice- to reply to ticket inquiries from customers - Shopify, & Big Commerce- to check on orders, cancel orders, resend passwords, issue discounts and gift cards - Gmail, Webhost - to reply to inbox emails - Livechat Inc- to chat to customers online -Google Docs, Google Drive, Google Spreadsheets, Google Calendars- to store,share and edit I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities ... at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep/live chat agent as well as your right hand lady for any additional projects you need assistance with. I seek a company where I can contribute, grow in a team-oriented environment and learn new things with opportunity for advancement.
Connie Mungai has added 4 portfolio pieces. Create an account to review them.
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|Name||Score (out of 5)||Time to Complete|
|UK English Basic Skills Test||4.25||Top 20%||29 mins|
|Customer Service Test||4.50||Top 20%||26 mins|
|MS Excel 2007 Test||3.25||Above Average||40 mins|
|English Vocabulary Test (U.S. Version)||4.40||Top 30%||37 mins|
|Office Skills Test||4.00||Top 30%||21 mins|
|Email Etiquette Certification||3.85||Above Average||19 mins|
|U.S. English Basic Skills Test||4.40||Top 10%||28 mins|
|English Spelling Test (U.S. Version)||4.60||Above Average||21 mins|