Connie Mungai
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Connie Mungai

Ticket, Live Chat and Email Customer Support Agent


Nairobi, Kenya


I have several years of customer service experience (including online) and for the last 5 years on Upwork I have been exposed to the following - Desk, Zendesk, Uservoice- to reply to ticket inquiries from customers - Shopify, & Big Commerce- to check on orders, cancel orders, resend passwords, issue discounts and gift cards - Gmail, Webhost - to reply to inbox emails - Livechat Inc- to chat to customers online -Google Docs, Google Drive, Google Spreadsheets, Google Calendars- to store,share and edit I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities ... moreat once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep/live chat agent as well as your right hand lady for any additional projects you need assistance with. I seek a company where I can contribute, grow in a team-oriented environment and learn new things with opportunity for advancement. less

Connie Mungai has added 4 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Jun 2015 - Jul 2015

    Order Fulfiller and Email Customer Support Needed
    40 hours
    $5.56 / hr
    $222.40 earned

  • May 2015 - Jun 2015

    Full-Time Customer Service Ambassador
    6 hours
    $3.00 / hr
    $17.50 earned

  • Nov 2014 - Jan 2015

    Admin Assistant - Precision Data Entry Person

    No feedback given

    $5.00 earned
    Fixed Price

  • Oct 2014

    Customer Service Representative
    41 hours

  • Nov 2011 - May 2013

    Virtual Assistant Required
    Nice work
    671 hours
    $5.56 / hr
    $3,215.44 earned

  • Sep 2011 - Feb 2012

    Administrative/Personal Assistant

    No feedback given

    19 hours
    $3.00 / hr
    $55.50 earned

  • View More (3)

Connie Mungai has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
UK English Basic Skills Test 4.25 Top 20% 29 mins
Customer Service Test 4.50 Top 20% 26 mins
MS Excel 2007 Test 3.25 Above Average 40 mins
English Vocabulary Test (U.S. Version) 4.40 Top 30% 37 mins
Office Skills Test 4.00 Top 30% 21 mins
Email Etiquette Certification 3.85 Above Average 19 mins
U.S. English Basic Skills Test 4.40 Top 10% 28 mins
English Spelling Test (U.S. Version) 4.60 Above Average 21 mins

Work History

92% Job Success
2,498 hours worked
33 jobs


More than 30 hrs/week


Phone Number: Verified

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