Gladelyn Francia
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Gladelyn Francia

Expert Virtual Professinal and Customer Service


Las Pinas, Philippines


Your company can leverage on my Administrative Support and Customer Service Experience and Passion for Training. I am doing various virtual assistance projects for numerous Clients effectively and excellently for 3 years. These skills are vetting, lead generation, data entry, web research, administrative assistance, customer service, job posting, social media scheduling and posting,and updating documents in different Microsoft Office programs namely Word, Excel and Powerpoint. I am proactive, resourceful, quality-oriented and goal-oriented person. I want to provide fast and exemplary work for Clients. I embrace challenges as an opportunity for me to develop my skills and personality. I have used different softwares ... moreand programs. I created an online tutorial of different website programs. I use numerous programs for Project Management (Trello, Asana, IQTELL), Email Marketing (GetResponse), use of Job Boards (MomMD, Jobaroo, The Ladders, NCHCR, ACHE, ACHCR, Craiglist, PA Job site, MD Job site, Nursing, LinkedIn, Taleo, Bullhorn Reach, WiseStep, FeeTrader, Job Description Creator, College Central Network, Symplicity, Experience, MyInterfase, OwlLink), Social Media (Twitter, Facebook, Pinterest, LinkedIn, YouTube, Google Plus, Buffer, Pluggio, Hootsuite, LinkedIn), Web Conferences (Skype, Talkshoe, Yahoo Messenger, Google Hangout), CRM (Pipedrive, Zendesk, Zopim), Multimedia (VLC, Window Media Player), Calendar (Google Calendar), Shared Documents (Dropbox, Scribd, Trello, Google Drive), Browsers (Google Chrome, Mozilla, Internet Explorer), Emails (Yahoo Mail, Gmail, Microsoft Outlook), Blogs (Blogger, Wordpress), and Platforms (GSAP, CRM, Microsoft Office, Taleo). less

Gladelyn Francia has added 28 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Jul 2014 - Aug 2015

    Virtual Assistant Wanted for Website Analyses
    Gladys does great work, with some room to improve with her communication.
    21 hours
    $3.33 / hr
    $68.27 earned

  • Oct 2012 - Nov 2012

    Transcribe conference call
    We are now using an automated transcription service.
    19 hours
    $2.22 / hr
    $41.80 earned

Gladelyn Francia has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
English Spelling Test (U.S. Version) 5.00 1st Place! 20 mins
Help Desk Certification 3.75 Top 10% 34 mins
Internet Marketing Test 4.60 Top 10% 9 mins
English To Tagalog (Filipino) Translation Skills Test 4.60 Top 20% 32 mins
Virtual Assistant Skills Test 3.35 Above Average 44 mins
English Spelling Test (UK Version) 4.75 Top 30% 29 mins
Internet Marketing Test 4.10 Top 30% 36 mins
Call Center Skills Test 4.10 Top 20% 32 mins
Social Media Marketing Test 4.10 Above Average 20 mins
Customer Service Test 4.40 Top 30% 22 mins
U.S. Word Usage Test 3.25 Below Average 15 mins
English Vocabulary Test (U.S. Version) 4.50 Top 20% 34 mins
Telephone Etiquette Certification 4.00 Above Average 20 mins
Email Etiquette Certification 4.00 Above Average 25 mins
MS Word 2003 Test 2.75 Above Average 33 mins
UK English Basic Skills Test 3.50 Above Average 27 mins
Search Engine Optimization Test 2.75 Above Average 40 mins
Office Skills Test 3.75 Above Average 28 mins
Windows XP Test 3.10 Above Average 25 mins
U.S. English Basic Skills Test 3.90 Top 30% 29 mins

Work History

100% Job Success
6,388 hours worked
37 jobs


More than 30 hrs/week
3 days response time


Phone Number: Verified

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