Muhammad Zafar Sheikh

Muhammad Zafar Sheikh

Zendesk and JIRA Customer Service Specialist

Rawalpindi, Pakistan

$10.00/hr

(5.00)

What's the difference?
Overview

I have 5 years of customer service & support experience. As a Level 1 Support Agent, I solve clients' issues by having interactions with them via telephone calls (using Zoiper softphone), email exchanges (using Zendesk ticketing system) and screen-share meetings with the help of GoToMeeting and WebEx.

Sometimes a customer gets irritated due to complexity of the issue and the time it takes to get solved. In such cases, I don't just rely on sending them Zendesk email updates and telephone calls…

more

Work History & Feedback

Level 1 Support

No feedback given
5.00
Fixed Price $1

Data Entry into an excel sheet

Job in progress

Fixed Price $20
Tests Taken
Name Percentile Score

Accounting Principles Test

100

Accounting Skills Test (Assets and Revenue)

95

Book keeping Test

51

Customer Service Test

95

Day Trading Test

54

Email Etiquette Certification

77

English Spelling Test (U.S. Version)

96

English Vocabulary Test (U.S. Version)

72

Office Skills Test

91

Telephone Etiquette Certification

92

U.S. English Basic Skills Test

87

U.S. Word Usage Test

80