Jan Lerry Aquino
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Jan Lerry Aquino

Lead Global IT Support Analyst-Research-HTML-Heldesk or Service Desk

$7.00/hr

Los Banos, Philippines

Overview

Over the years, I have been exposed to several working environments like call centers, non-profit organizations for research, and IT Solutions Provider with great IT Professionals. I have always been commended by my superiors and customers for my great performance. I have gained experience in many kinds of work which includes customer service professional (inbound and outbound), web design, data encoding, database manangement, server management, global IT support analyst and many more. I am seeking opportunities to be of service to other firms during my free time. I'd rather be working and being productive at all times possible. I have the ability to carry out ... moremultiple tasks with minimum supervision. I'm an analytical thinker, have a keen attention to details, and very results- oriented. In addition, I have very good interpersonal, organizational and communication skills. I am hardworking and very trustworthy Also providing quality solutions to major incidents and complex business problems whilst delivering I.T. business systems, infrastructure and testing within scope, budget and tight SLA agreements. Extensive LAN/ WAN/ hardware/software and I.T. networking experience within an ever changing environment. A regular contributor of ideas and solutions for changes to business processes. Now looking forward to additional career enhancements that offers opportunity for progression, and to contribute to the development of a company that will need my services. less

Work History and Feedback

  • Jun 2010

    Technical Support Representative

    No feedback given

    $5.56 / hr
    $1.39 earned

  • May 2010 - Jun 2010

    Everest Customer Support
    5.00
    Thank you so much for your cooperation!! Teresa
    $60.00 earned
    Fixed Price

  • Apr 2009 - May 2009

    installation test
    5.00
    One of the best providers I've hired.
    $21.04 earned
    Fixed Price

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Tests

Name Score (out of 5) Time to Complete
Upwork Readiness Test for Independent Contractors and Company Managers 5.00 1st Place! 3 mins
English Spelling Test (U.S. Version) 5.00 1st Place! 13 mins
Call Center Skills Test 4.40 Top 10% 22 mins
Email Etiquette Certification 4.45 Top 10% 20 mins
Windows XP Test 4.10 Top 10% 39 mins
Customer Service Test 4.25 Above Average 24 mins
U.S. English Basic Skills Test 4.10 Top 20% 27 mins

Work History

318 hours worked
6 jobs

Availability

Available
Less than 30 hrs/week

Verifications

Phone Number: Verified

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