- Innovative professional with 15+ years of progressive experience within the Customer Service domain and the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations. - Expertise in Customer Service and IT / Telecom Sales & Service, pricing strategies, client relations and needs assessment, marketing, financial management, purchasing, administration, and staff training, supervision, motivation and mentoring. - Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale. - Quick study, with an ability to easily grasp and put into application ... new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder. - Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments. Relevant Skills Coaching Communication Performance Management Resource Management & Talent Acquisition Change / Conflict Management Presentations Vendor Negotiations Account Management Material Sourcing & Merchandising Supply Chain Management Budgeting / Forecasting Magento, EZCRM, Sales Force
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|Name||Score (out of 5)||Time to Complete|
|Telephone Etiquette Certification||4.45||Top 10%||30 mins|