Multitalented and client-focused Technical Support Specialist with a proven history of providing stellar levels of technical customer service. Skilled in driving IT systems development through expert installation and maintenance of network hardware, software, and peripheral equipment. Reliable and supportive team player with demonstrated talent for quickly mastering new technologies and processes. Bilingual (Spanish/English) with excellent communication and collaborative talents; adept at interfacing directly with clients and technicians to rapidly diagnose and resolve challenging technical problems.
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|Name||Score (out of 5)||Time to Complete|
|Mac OS X 10.5 Test||3.50||Below Average||20 mins|
|Help Desk Certification||3.50||Top 20%||22 mins|
|Customer Service Test||4.60||Top 10%||13 mins|
|Email Etiquette Certification||4.45||Top 10%||16 mins|
|Telephone Etiquette Certification||4.30||Top 20%||12 mins|
|Office Skills Test||4.10||Top 20%||19 mins|
|English Spelling Test (U.S. Version)||4.75||Top 30%||16 mins|