Svetlana K.
Drop Here

Svetlana K.

Lead Generation/Sales Representative/Technical Support/Cust Service

$4.44/hr

Binan, Philippines

Im working as a Customer Service/Technical Support representative since 2007. ... moreMy job's main role is to be the first Point of Contact (POC) of the customer, ensuring all their inquiries are being resolved and their needs are met. Last 2009 I was hired as a Business Sales Consultant, the main role is to provide satisfactory level of customer service transitioning to sales opportunities. I am knowledgeable in troubleshooting software and hardware PC problems (Windows OS) and has a strong background with MAC OS X (Tiger to Leopard). I am seeking opportunities to provide a great level of customer service whether account inquiries, billing, lead generations, sales and most specially to share my technical expertise with you, your company and your customers. less

Overview

Im working as a Customer Service/Technical Support representative since 2007. My job's main role is to be the first Point of Contact (POC) of the customer, ensuring all their inquiries are being resolved and their needs are met. Last 2009 I was hired as a Business Sales Consultant, the main role is to provide satisfactory level of customer service transitioning to sales opportunities. I am knowledgeable in troubleshooting software and hardware PC problems (Windows OS) and has a strong background with MAC OS X (Tiger to Leopard). I am seeking opportunities to provide a great level of customer service whether account ... moreinquiries, billing, lead generations, sales and most specially to share my technical expertise with you, your company and your customers. less

Svetlana K.
Drop Here

Svetlana K.

$4.44 /hr

Lead Generation/Sales Representative/Technical Support/Cust Service

Binan, Philippines

Overview

Im working as a Customer Service/Technical Support representative since 2007. My job's main role is to be the first Point of Contact (POC) of the customer, ensuring all their inquiries are being resolved and their needs are met. Last 2009 I was hired as a Business Sales Consultant, the main role is to provide satisfactory level of customer service transitioning to sales opportunities. I am knowledgeable in troubleshooting software and hardware PC problems (Windows OS) and has a strong background ... morewith MAC OS X (Tiger to Leopard). I am seeking opportunities to provide a great level of customer service whether account inquiries, billing, lead generations, sales and most specially to share my technical expertise with you, your company and your customers. less

Work History and Feedback

  • Telesales/Telemarketing

    Nov 2012
    1.60
    could not do the job she said she could do

    14 hours

    $1.39 / hr
    $18.77 earned

  • Expert Customer Manager

    Sep 2010
    5.00
    $40.00 earned
    Fixed Price

Tests

NameScore (out of 5)Time to Complete
Call Center Skills Test4.25Top 20%21 mins
Telephone Etiquette Certification3.70Below Average21 mins
Email Etiquette Certification3.85Above Average25 mins
Customer Service Test4.10Above Average15 mins
Windows XP Test3.25Above Average37 mins
U.S. English Basic Skills Test3.00Below Average20 mins