Svetlana K.
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Svetlana K.

Lead Generation/Sales Representative/Technical Support/Cust Service


Binan, Philippines


Im working as a Customer Service/Technical Support representative since 2007. My job's main role is to be the first Point of Contact (POC) of the customer, ensuring all their inquiries are being resolved and their needs are met. Last 2009 I was hired as a Business Sales Consultant, the main role is to provide satisfactory level of customer service transitioning to sales opportunities. I am knowledgeable in troubleshooting software and hardware PC problems (Windows OS) and has a strong background with MAC OS X (Tiger to Leopard). I am seeking opportunities to provide a great level of customer service whether account ... moreinquiries, billing, lead generations, sales and most specially to share my technical expertise with you, your company and your customers. less

Work History and Feedback

  • Nov 2012

    could not do the job she said she could do
    14 hours
    $1.39 / hr
    $18.77 earned

  • Sep 2010

    Expert Customer Manager
    $40.00 earned
    Fixed Price


Name Score (out of 5) Time to Complete
Call Center Skills Test 4.25 Top 20% 21 mins
Email Etiquette Certification 3.85 Above Average 25 mins
Telephone Etiquette Certification 3.70 Below Average 21 mins
Customer Service Test 4.10 Above Average 15 mins
Windows XP Test 3.25 Above Average 37 mins
U.S. English Basic Skills Test 3.00 Below Average 20 mins