Im working as a Customer Service/Technical Support representative since 2007. My job's main role is to be the first Point of Contact (POC) of the customer, ensuring all their inquiries are being resolved and their needs are met. Last 2009 I was hired as a Business Sales Consultant, the main role is to provide satisfactory level of customer service transitioning to sales opportunities. I am knowledgeable in troubleshooting software and hardware PC problems (Windows OS) and has a strong background with MAC OS X (Tiger to Leopard). I am seeking opportunities to provide a great level of customer service whether account ... inquiries, billing, lead generations, sales and most specially to share my technical expertise with you, your company and your customers.
|Name||Score (out of 5)||Time to Complete|
|Call Center Skills Test||4.25||Top 20%||21 mins|
|Email Etiquette Certification||3.85||Above Average||25 mins|
|Telephone Etiquette Certification||3.70||Below Average||21 mins|
|Customer Service Test||4.10||Above Average||15 mins|
|Windows XP Test||3.25||Above Average||37 mins|
|U.S. English Basic Skills Test||3.00||Below Average||20 mins|