Justin Paz
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Justin Paz

Ticket, Chat, Phone, Social Support Agent


Marikina City, Philippines

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My long-term experience in the customer service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. You will find that I am ... morea rapid learner with a great deal of excitement and enthusiasm in all my endeavors. I know I will make a positive contribution to your Company, and look forward to being a great contributor to the business. In addition to my extensive work experience, I have strong communication, customer service, and administrative skills. My broad background makes me an excellent fit on the position. Working for a client needs Customer loyalty. It is always impacted when you employ the right service professional to represent you when assisting your valued customers. Based on my experience and strong commitment to do more than is required, I know I can deliver similar results for the client. Finally, my energy, analytic skills, organizational abilities, and creativity in tackling problems will make a positive contribution to the business. With 5 years of experience working at Citibank, N.A. as a Customer Service Officer handling credit cards and bank accounts as well, and also 5 months of experience working at oDesk CSS as a Chat Support Representative Level 1 handling email and support to oDesk clients, I know that I will be a great fit for your Company. I have been trained by Citibank and oDesk in giving excellent customer service satisfaction. Lastly, I have worked for 5 months at Teleperformance, Inc. as a Technical Support Representative giving troubleshooting support to Verizon DSL clients who have internet connection problems in the U.S. I am knowledgeable and very experienced with Zendesk and Helpshift due to my previous work at oDesk CSS. I am also very much familiar and knowledgeable with the MS Applications, oDesk, Google Drive and Skype. I can also type 50 to 60 wpm and I am available 40+ hours a week. I have a friendly, professional demeanor and also a confident multi-tasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service representative as well as your go-to-guy for any additional projects you need assistance with. less

Work History and Feedback

  • Feb 2014 - Mar 2014

    Calling for a cleaning company and sending emails
    I did a trial with him, it was going to be a 7 day trail for making phone calls which I stopped the trial once I received the recorded phone calls (which was 2-3 hours into on the first day of the trial) because of the communication with my customers wasn't very good. I know he did try and I commend him for that. But for making phone calls in the U.S I wouldn't use him.

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Name Score (out of 5) Time to Complete
English Spelling Test (U.S. Version) 5.00 1st Place! 14 mins
English Spelling Test (U.S. Version) 5.00 1st Place! 19 mins
Call Center Skills Test 4.75 Top 10% 16 mins
Help Desk Certification 3.75 Top 10% 16 mins
Outbound Sales Skills Test 3.00 Top 30% 15 mins
Selling Skills Test 2.50 Above Average 16 mins
Customer Service Test 4.40 Top 30% 11 mins
English To Tagalog (Filipino) Translation Skills Test 4.40 Above Average 31 mins
Telephone Etiquette Certification 3.85 Below Average 18 mins
Office Skills Test 3.75 Above Average 18 mins
U.S. English Basic Skills Test 3.50 Above Average 36 mins
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Work History

645 hours worked
2 jobs


More than 30 hrs/week


Phone Number: Verified


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