Wesley Soza
Drop Here

Wesley Soza

Customer Service Specialist

$10.00/hr

Managua, Nicaragua


Wesley Soza has added 4 portfolio pieces. Create an account to review them.

First and foremost, thank you for visiting my profile. ... more Hi! my name’s Wesley Soza. I’m sure what brought you here is the need to fill an opening at your company; you’re looking for the best customer service agent to service your clients at an affordable price. If you take a couple of minutes to read over my profile I’m sure you’ll feel confident about hiring me. I've been a customer service specialist for 5+ years now, with over 2 years of previous sales and telemarketing experience. 2 years of call center supervising experience. I have over 4000 UpWork hours logged; and wonderful feedback from my previous employers. I love being able to help others and have always been referred to as a very friendly and communicative person. I grew up in California. I decided to relocate to Nicaragua back in 2010 to be near my family. I’m fluent in both English and Spanish; providing you with bilingual services on top of Outstanding support for your clientele. I’m near shore; so time difference is not a problem. I’m currently: 1 Hr. behind EST, 1 Hr. ahead of PDT, currently even with MST. The fact that I’m near shore allows me flexibility to fit around your business needs and time schedules. My objectives are to provide outstanding customer service to your clients, making sure to always keep a positive attitude, pay attention to details, show empathy, and go out of my way to help our clients and team-mates alike. I'm know the 3 most important elements in outstanding service. 1.) Developing a customer-friendly attitude. 2.) Expanding your definition of service. 3.) Reconsidering who your customers are. The difference between knowing them and living them takes commitment and practice. I also know some very important statistics on customer service as well; 1.) Consumers spend up to 10 percent more for the same product with better service. 2.) When consumers receive good service, they tell an average of 9 to 12 other people about it. 3.) When consumers receive poor service, they tell up to 20 people about it. 4.) The likelihood that customers will repurchase from or patronize a company whenever their complaints are handled quickly and pleasantly is 82 percent. 5.) When service is poor, 91 percent of retail customers refuse to go back to the store. Communication is not just about talking. It’s about; body language, writing, speech, having empathy, and the ability to pay attention to their needs. We live in a world with more online interactions today than ever before! I take pride providing my services, It’s too easy call oneself a Customer Service Agent as a lot of people do just to make a profit out of this business; however, it takes passion, dedication to this field to be able provide OUTSTANDING CUSTOMER SERVICE. This is what I strive for every day I wake up! I've invested part of my earnings from Upwork to equip myself with two internet back-ups as well as an emergency electrical power supply. Two computers (Mac & Win) to make sure I can support you in the most efficient and confortable way possible. I'm currently trying to get better with each day learning new skills that will allow me to provide more assistance to your company. You can view the certificates I've earned at one of the leading online learning platforms through this link: http://www.lynda.com/AllCertificates/User/4608352 Thank you, I know it was a long read; I tried to make sure I shared as much about me as possible in order for you to get an idea of the type of person I am. I hope to hear from you soon! Take care, and thanks for taking the time to read my profile once again. Some of the softwares and platforms that I’m very familiar/fluent with are; ZenDesk, FreshDesk, FreshBooks, Five9 Agent, Talkdesk, Kayako Desktop and web, Photoshop, MS Office, Google Docs, Shopify, SalesForce, Basecamp. and many others. ***At the moment I am not taking on Cold Calling/Telemarketing jobs, I apologize about this, hopefully in the future we can work together ;)*** less

Overview

First and foremost, thank you for visiting my profile. Hi! my name’s Wesley Soza. I’m sure what brought you here is the need to fill an opening at your company; you’re looking for the best customer service agent to service your clients at an affordable price. If you take a couple of minutes to read over my profile I’m sure you’ll feel confident about hiring me. I've been a customer service specialist for 5+ years now, with over 2 years of previous sales and telemarketing experience. 2 years of call center supervising experience. I have over 4000 UpWork hours ... morelogged; and wonderful feedback from my previous employers. I love being able to help others and have always been referred to as a very friendly and communicative person. I grew up in California. I decided to relocate to Nicaragua back in 2010 to be near my family. I’m fluent in both English and Spanish; providing you with bilingual services on top of Outstanding support for your clientele. I’m near shore; so time difference is not a problem. I’m currently: 1 Hr. behind EST, 1 Hr. ahead of PDT, currently even with MST. The fact that I’m near shore allows me flexibility to fit around your business needs and time schedules. My objectives are to provide outstanding customer service to your clients, making sure to always keep a positive attitude, pay attention to details, show empathy, and go out of my way to help our clients and team-mates alike. I'm know the 3 most important elements in outstanding service. 1.) Developing a customer-friendly attitude. 2.) Expanding your definition of service. 3.) Reconsidering who your customers are. The difference between knowing them and living them takes commitment and practice. I also know some very important statistics on customer service as well; 1.) Consumers spend up to 10 percent more for the same product with better service. 2.) When consumers receive good service, they tell an average of 9 to 12 other people about it. 3.) When consumers receive poor service, they tell up to 20 people about it. 4.) The likelihood that customers will repurchase from or patronize a company whenever their complaints are handled quickly and pleasantly is 82 percent. 5.) When service is poor, 91 percent of retail customers refuse to go back to the store. Communication is not just about talking. It’s about; body language, writing, speech, having empathy, and the ability to pay attention to their needs. We live in a world with more online interactions today than ever before! I take pride providing my services, It’s too easy call oneself a Customer Service Agent as a lot of people do just to make a profit out of this business; however, it takes passion, dedication to this field to be able provide OUTSTANDING CUSTOMER SERVICE. This is what I strive for every day I wake up! I've invested part of my earnings from Upwork to equip myself with two internet back-ups as well as an emergency electrical power supply. Two computers (Mac & Win) to make sure I can support you in the most efficient and confortable way possible. I'm currently trying to get better with each day learning new skills that will allow me to provide more assistance to your company. You can view the certificates I've earned at one of the leading online learning platforms through this link: http://www.lynda.com/AllCertificates/User/4608352 Thank you, I know it was a long read; I tried to make sure I shared as much about me as possible in order for you to get an idea of the type of person I am. I hope to hear from you soon! Take care, and thanks for taking the time to read my profile once again. Some of the softwares and platforms that I’m very familiar/fluent with are; ZenDesk, FreshDesk, FreshBooks, Five9 Agent, Talkdesk, Kayako Desktop and web, Photoshop, MS Office, Google Docs, Shopify, SalesForce, Basecamp. and many others. ***At the moment I am not taking on Cold Calling/Telemarketing jobs, I apologize about this, hopefully in the future we can work together ;)*** less

Wesley Soza
Drop Here

Wesley Soza

$10.00 /hr

Customer Service Specialist

Managua, Nicaragua

Overview

First and foremost, thank you for visiting my profile. Hi! my name’s Wesley Soza. I’m sure what brought you here is the need to fill an opening at your company; you’re looking for the best customer service agent to service your clients at an affordable price. If you take a couple of minutes to read over my profile I’m sure you’ll feel confident about hiring me. I've been a customer service specialist for 5+ years now, with over 2 ... moreyears of previous sales and telemarketing experience. 2 years of call center supervising experience. I have over 4000 UpWork hours logged; and wonderful feedback from my previous employers. I love being able to help others and have always been referred to as a very friendly and communicative person. I grew up in California. I decided to relocate to Nicaragua back in 2010 to be near my family. I’m fluent in both English and Spanish; providing you with bilingual services on top of Outstanding support for your clientele. I’m near shore; so time difference is not a problem. I’m currently: 1 Hr. behind EST, 1 Hr. ahead of PDT, currently even with MST. The fact that I’m near shore allows me flexibility to fit around your business needs and time schedules. My objectives are to provide outstanding customer service to your clients, making sure to always keep a positive attitude, pay attention to details, show empathy, and go out of my way to help our clients and team-mates alike. I'm know the 3 most important elements in outstanding service. 1.) Developing a customer-friendly attitude. 2.) Expanding your definition of service. 3.) Reconsidering who your customers are. The difference between knowing them and living them takes commitment and practice. I also know some very important statistics on customer service as well; 1.) Consumers spend up to 10 percent more for the same product with better service. 2.) When consumers receive good service, they tell an average of 9 to 12 other people about it. 3.) When consumers receive poor service, they tell up to 20 people about it. 4.) The likelihood that customers will repurchase from or patronize a company whenever their complaints are handled quickly and pleasantly is 82 percent. 5.) When service is poor, 91 percent of retail customers refuse to go back to the store. Communication is not just about talking. It’s about; body language, writing, speech, having empathy, and the ability to pay attention to their needs. We live in a world with more online interactions today than ever before! I take pride providing my services, It’s too easy call oneself a Customer Service Agent as a lot of people do just to make a profit out of this business; however, it takes passion, dedication to this field to be able provide OUTSTANDING CUSTOMER SERVICE. This is what I strive for every day I wake up! I've invested part of my earnings from Upwork to equip myself with two internet back-ups as well as an emergency electrical power supply. Two computers (Mac & Win) to make sure I can support you in the most efficient and confortable way possible. I'm currently trying to get better with each day learning new skills that will allow me to provide more assistance to your company. You can view the certificates I've earned at one of the leading online learning platforms through this link: http://www.lynda.com/AllCertificates/User/4608352 Thank you, I know it was a long read; I tried to make sure I shared as much about me as possible in order for you to get an idea of the type of person I am. I hope to hear from you soon! Take care, and thanks for taking the time to read my profile once again. Some of the softwares and platforms that I’m very familiar/fluent with are; ZenDesk, FreshDesk, FreshBooks, Five9 Agent, Talkdesk, Kayako Desktop and web, Photoshop, MS Office, Google Docs, Shopify, SalesForce, Basecamp. and many others. ***At the moment I am not taking on Cold Calling/Telemarketing jobs, I apologize about this, hopefully in the future we can work together ;)*** less

Wesley Soza has added 4 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Email Support/Computer Support

    Sep 2015 - Apr 2016
    No feedback given

    80 hours

    $7.78 / hr
    $622.41 earned

  • CRM

    Jun 2015 - Jul 2015
    No feedback given

    10 hours

    $7.78 / hr
    $75.21 earned

  • Looking For Customer Service Worker

    Mar 2014 - Apr 2014
    5.00
    Awesome worker! Highly recommended.
    $88.89 earned
    Fixed Price

  • Energetic Positive Phone Person:

    Jun 2013 - Sep 2013
    No feedback given

    17 hours

    $5.00 / hr
    $92.50 earned

  • Customer Service and Sales Agent

    Jun 2012
    5.00
    Wesley is amazing. I would highly recommend using Ink Marketing, they are amazing and the best marketers and virtual assistants on oDesk. I will be working with them again! A+++

    48 hours

    $3.33 / hr
    $158.18 earned

  • Experience Telesales Professionals Inbound and Outbound

    Mar 2012 - May 2012
    5.00

    8 hours

    $2.22 / hr
    $17.76 earned

Wesley Soza has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
English To Spanish Translation Test4.05Top 20%11 mins
Call Center Skills Test4.10Top 20%14 mins
Adobe Photoshop 6.03.00Above Average31 mins
Telephone Etiquette Certification4.15Top 30%12 mins
English Vocabulary Test (U.S. Version)4.60Top 20%10 mins
Email Etiquette Certification4.15Top 30%24 mins
Customer Service Test4.40Top 30%10 mins
English Spelling Test (U.S. Version)4.90Top 20%20 mins
English Spelling Test (U.S. Version)4.90Top 20%16 mins
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Work History
4,590 hours worked
21 jobs
Availability
Available
As Needed - Open to Offers
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