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Wesley Soza
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Wesley Soza

Customer Service Specialist

$10.00/hr

Managua, Nicaragua


Wesley Soza has added 4 portfolio pieces. Create an account to review them.

Welcome and thank you for visiting my profile. My name ... moreis Wesley, I’m sure what brought you here is the need to fill an opening at your company; you’re looking for the best customer service agent for your customers at an affordable price; If you take a couple of minutes to read over my profile I’m sure you’ll feel confident about hiring me. I'm certified as a customer service specialist with over 8+ years of experience, with over 2 years of previous sales and telemarketing experience, 2 years of call center supervising experience. I have over 4900 UpWork hours logged; and great feedback from my previous employers. I love being able to help others and have always been referred to as a very friendly and communicative person. I grew up in California and to relocated to Nicaragua in 2010 to be near to my relatives. I’m fluent in both English and Spanish; so I can provide bilingual services on top of OUTSTANDING support for your clientele for the same price. I’m near shore; so time difference is not a problem. I’m currently: 1 Hr. behind EST, 1 Hr. ahead of PDT, currently even with MST. The fact that I’m near shore allows me the flexibility to fit around your business needs and time schedules. My objectives are to provide outstanding customer service to your clients, making sure to always keep a positive attitude, pay attention to details, show empathy, and go out of my way to help our clients and team-mates alike. I'm know the 3 most important elements in outstanding service. 1.) Developing a customer-friendly attitude. 2.) Expanding your definition of service. 3.) Reconsidering who your customers are. The difference between knowing them and living them takes commitment and practice. I also know some very important statistics on customer service as well; 1.) Consumers spend up to 10 percent more for the same product with better service. 2.) When consumers receive good service, they tell an average of 9 to 12 other people about it. 3.) When consumers receive poor service, they tell up to 20 people about it. 4.) The likelihood that customers will repurchase from or patronize a company whenever their complaints are handled quickly and pleasantly is 82 percent. 5.) When service is poor, 91 percent of retail customers refuse to go back to the store. Communication is not just about talking. It’s about body language, writing, speech, having empathy, and the ability to pay attention to the speakers needs. We live in a world with more online interactions today than ever before! I take pride providing my services, It’s too easy call oneself a Customer Service Agent as a lot of people do just to make a profit out of this business; however, it takes passion, dedication for one to be able provide OUTSTANDING CUSTOMER SERVICE. This is what I strive to do every day I wake up! I've invested part of my earnings from Upwork to equip myself with two internet back-ups as well as an emergency electrical power supply. Two computers (Mac & Win) to make sure I can support you in the most efficient and comfortable way possible. I'm currently trying to get better with each day learning new skills that will allow me to provide more assistance to your company. You can view the certificates I've earned at one of the leading online learning platforms through this link: http://www.lynda.com/AllCertificates/User/4608352 I know it was a long read; I tried to make sure I shared as much about me as possible in order for you to get an idea of the type of worker that I am. I hope to hear from you soon! Take care, and thanks for taking the time to read my profile once again. Additional Information: Some of the softwares and platforms that I’m familiar/fluent with are; -ZenDesk -FreshDesk -FreshBooks -Five9 Agent -Talkdesk -Kayako Desktop and web -Photoshop -MS Office -Google Docs -Shopify -SalesForce -Basecamp -TeamWork -Amazon Sellers Central and many others. Availability: (Updated: 5/24/2016) Currently I'm available for work only during US EST for Part Time of Full Time work. Please feel free to contact me with your job details and we can have quick talk to see if I can help your business. Disclaimer: ***At the moment I am not taking on Cold Calling/Telemarketing jobs, I apologize about this, hopefully in the future we can work together ;)*** less

Overview

Welcome and thank you for visiting my profile. My name is Wesley, I’m sure what brought you here is the need to fill an opening at your company; you’re looking for the best customer service agent for your customers at an affordable price; If you take a couple of minutes to read over my profile I’m sure you’ll feel confident about hiring me. I'm certified as a customer service specialist with over 8+ years of experience, with over 2 years of previous sales and telemarketing experience, 2 years of call center supervising experience. I have over 4900 UpWork hours logged; and ... moregreat feedback from my previous employers. I love being able to help others and have always been referred to as a very friendly and communicative person. I grew up in California and to relocated to Nicaragua in 2010 to be near to my relatives. I’m fluent in both English and Spanish; so I can provide bilingual services on top of OUTSTANDING support for your clientele for the same price. I’m near shore; so time difference is not a problem. I’m currently: 1 Hr. behind EST, 1 Hr. ahead of PDT, currently even with MST. The fact that I’m near shore allows me the flexibility to fit around your business needs and time schedules. My objectives are to provide outstanding customer service to your clients, making sure to always keep a positive attitude, pay attention to details, show empathy, and go out of my way to help our clients and team-mates alike. I'm know the 3 most important elements in outstanding service. 1.) Developing a customer-friendly attitude. 2.) Expanding your definition of service. 3.) Reconsidering who your customers are. The difference between knowing them and living them takes commitment and practice. I also know some very important statistics on customer service as well; 1.) Consumers spend up to 10 percent more for the same product with better service. 2.) When consumers receive good service, they tell an average of 9 to 12 other people about it. 3.) When consumers receive poor service, they tell up to 20 people about it. 4.) The likelihood that customers will repurchase from or patronize a company whenever their complaints are handled quickly and pleasantly is 82 percent. 5.) When service is poor, 91 percent of retail customers refuse to go back to the store. Communication is not just about talking. It’s about body language, writing, speech, having empathy, and the ability to pay attention to the speakers needs. We live in a world with more online interactions today than ever before! I take pride providing my services, It’s too easy call oneself a Customer Service Agent as a lot of people do just to make a profit out of this business; however, it takes passion, dedication for one to be able provide OUTSTANDING CUSTOMER SERVICE. This is what I strive to do every day I wake up! I've invested part of my earnings from Upwork to equip myself with two internet back-ups as well as an emergency electrical power supply. Two computers (Mac & Win) to make sure I can support you in the most efficient and comfortable way possible. I'm currently trying to get better with each day learning new skills that will allow me to provide more assistance to your company. You can view the certificates I've earned at one of the leading online learning platforms through this link: http://www.lynda.com/AllCertificates/User/4608352 I know it was a long read; I tried to make sure I shared as much about me as possible in order for you to get an idea of the type of worker that I am. I hope to hear from you soon! Take care, and thanks for taking the time to read my profile once again. Additional Information: Some of the softwares and platforms that I’m familiar/fluent with are; -ZenDesk -FreshDesk -FreshBooks -Five9 Agent -Talkdesk -Kayako Desktop and web -Photoshop -MS Office -Google Docs -Shopify -SalesForce -Basecamp -TeamWork -Amazon Sellers Central and many others. Availability: (Updated: 5/24/2016) Currently I'm available for work only during US EST for Part Time of Full Time work. Please feel free to contact me with your job details and we can have quick talk to see if I can help your business. Disclaimer: ***At the moment I am not taking on Cold Calling/Telemarketing jobs, I apologize about this, hopefully in the future we can work together ;)*** less

Wesley Soza
Drop Here

Wesley Soza

$10.00 /hr

Customer Service Specialist

Managua, Nicaragua

Overview

Welcome and thank you for visiting my profile. My name is Wesley, I’m sure what brought you here is the need to fill an opening at your company; you’re looking for the best customer service agent for your customers at an affordable price; If you take a couple of minutes to read over my profile I’m sure you’ll feel confident about hiring me. I'm certified as a customer service specialist with over 8+ years of experience, with over 2 years of ... moreprevious sales and telemarketing experience, 2 years of call center supervising experience. I have over 4900 UpWork hours logged; and great feedback from my previous employers. I love being able to help others and have always been referred to as a very friendly and communicative person. I grew up in California and to relocated to Nicaragua in 2010 to be near to my relatives. I’m fluent in both English and Spanish; so I can provide bilingual services on top of OUTSTANDING support for your clientele for the same price. I’m near shore; so time difference is not a problem. I’m currently: 1 Hr. behind EST, 1 Hr. ahead of PDT, currently even with MST. The fact that I’m near shore allows me the flexibility to fit around your business needs and time schedules. My objectives are to provide outstanding customer service to your clients, making sure to always keep a positive attitude, pay attention to details, show empathy, and go out of my way to help our clients and team-mates alike. I'm know the 3 most important elements in outstanding service. 1.) Developing a customer-friendly attitude. 2.) Expanding your definition of service. 3.) Reconsidering who your customers are. The difference between knowing them and living them takes commitment and practice. I also know some very important statistics on customer service as well; 1.) Consumers spend up to 10 percent more for the same product with better service. 2.) When consumers receive good service, they tell an average of 9 to 12 other people about it. 3.) When consumers receive poor service, they tell up to 20 people about it. 4.) The likelihood that customers will repurchase from or patronize a company whenever their complaints are handled quickly and pleasantly is 82 percent. 5.) When service is poor, 91 percent of retail customers refuse to go back to the store. Communication is not just about talking. It’s about body language, writing, speech, having empathy, and the ability to pay attention to the speakers needs. We live in a world with more online interactions today than ever before! I take pride providing my services, It’s too easy call oneself a Customer Service Agent as a lot of people do just to make a profit out of this business; however, it takes passion, dedication for one to be able provide OUTSTANDING CUSTOMER SERVICE. This is what I strive to do every day I wake up! I've invested part of my earnings from Upwork to equip myself with two internet back-ups as well as an emergency electrical power supply. Two computers (Mac & Win) to make sure I can support you in the most efficient and comfortable way possible. I'm currently trying to get better with each day learning new skills that will allow me to provide more assistance to your company. You can view the certificates I've earned at one of the leading online learning platforms through this link: http://www.lynda.com/AllCertificates/User/4608352 I know it was a long read; I tried to make sure I shared as much about me as possible in order for you to get an idea of the type of worker that I am. I hope to hear from you soon! Take care, and thanks for taking the time to read my profile once again. Additional Information: Some of the softwares and platforms that I’m familiar/fluent with are; -ZenDesk -FreshDesk -FreshBooks -Five9 Agent -Talkdesk -Kayako Desktop and web -Photoshop -MS Office -Google Docs -Shopify -SalesForce -Basecamp -TeamWork -Amazon Sellers Central and many others. Availability: (Updated: 5/24/2016) Currently I'm available for work only during US EST for Part Time of Full Time work. Please feel free to contact me with your job details and we can have quick talk to see if I can help your business. Disclaimer: ***At the moment I am not taking on Cold Calling/Telemarketing jobs, I apologize about this, hopefully in the future we can work together ;)*** less

Wesley Soza has added 4 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Email Support/Computer Support

    Sep 2015 - Apr 2016
    No feedback given

    80 hours

    $7.78 / hr
    $622.41 earned

  • CRM

    Jun 2015 - Jul 2015
    No feedback given

    10 hours

    $7.78 / hr
    $75.21 earned

  • Looking For Customer Service Worker

    Mar 2014 - Apr 2014
    5.00
    Awesome worker! Highly recommended.
    $88.89 earned
    Fixed Price

  • Energetic Positive Phone Person:

    Jun 2013 - Sep 2013
    No feedback given

    17 hours

    $5.00 / hr
    $92.50 earned

  • Customer Service and Sales Agent

    Jun 2012
    5.00
    Wesley is amazing. I would highly recommend using Ink Marketing, they are amazing and the best marketers and virtual assistants on oDesk. I will be working with them again! A+++

    48 hours

    $3.33 / hr
    $158.18 earned

  • Experience Telesales Professionals Inbound and Outbound

    Mar 2012 - May 2012
    5.00

    8 hours

    $2.22 / hr
    $17.76 earned

Wesley Soza has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
English To Spanish Translation Test4.05Top 20%11 mins
Call Center Skills Test4.10Top 20%14 mins
Telephone Etiquette Certification4.15Top 30%12 mins
Adobe Photoshop 6.03.00Above Average31 mins
English Vocabulary Test (U.S. Version)4.60Top 20%10 mins
Email Etiquette Certification4.15Top 30%24 mins
Customer Service Test4.40Top 30%10 mins
English Spelling Test (U.S. Version)4.90Top 20%20 mins
English Spelling Test (U.S. Version)4.90Top 20%16 mins
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Work History
5,008 hours worked
21 jobs
Availability
Available
More than 30 hrs/week
Profile Link
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Phone Number: Verified
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