rollie villaflor
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rollie villaflor

Zendesk Expert

$30.00/hr

Lapu-Lapu, Philippines

I have been managing multiple Zendesk systems for almost 3 ... moreyears. I have been involved in all stages of the Zendesk setup process. Process mapping, planning, implementation, testing, support and continues enhancement on the users experience in Zendesk. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionalities by being able to fully understand all aspects of Zendesk of what it can and it can't do. My core competency is ingenuity and creativity in terms of finding ways to make things work out for the client, hard working and fluent in communication. less

Overview

I have been managing multiple Zendesk systems for almost 3 years. I have been involved in all stages of the Zendesk setup process. Process mapping, planning, implementation, testing, support and continues enhancement on the users experience in Zendesk. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionalities by being ... moreable to fully understand all aspects of Zendesk of what it can and it can't do. My core competency is ingenuity and creativity in terms of finding ways to make things work out for the client, hard working and fluent in communication. less

rollie villaflor
Drop Here

rollie villaflor

$30.00 /hr

Zendesk Expert

Lapu-Lapu, Philippines

Overview

I have been managing multiple Zendesk systems for almost 3 years. I have been involved in all stages of the Zendesk setup process. Process mapping, planning, implementation, testing, support and continues enhancement on the users experience in Zendesk. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk ... morefeatures, api, and integrations which allows me to be able to always find ways of implementing desired functionalities by being able to fully understand all aspects of Zendesk of what it can and it can't do. My core competency is ingenuity and creativity in terms of finding ways to make things work out for the client, hard working and fluent in communication. less

Work History and Feedback

  • Zendesk email workflow

    Feb 2014 - Present
    Job in progress

    11 hours

    $22.22 / hr
    $251.83 earned

  • Zendesk Expert/Consultant

    Sep 2013 - Present
    Job in progress

    3 hours

    $20.00 / hr
    $63.34 earned

  • Web Developer-Zendesk

    Aug 2015 - Mar 2016
    5.00
    Great work! I will definitely hire again!
    $1,100.00 earned
    Fixed Price

  • Zendesk Integration and Customization

    Apr 2014 - May 2014
    5.00
    $45.00 earned
    Fixed Price

  • From Desk.com to Zendesk.com

    Nov 2013 - Dec 2013
    4.70
    Rollie is completely professional and good at what he does. I would have given a 5 score if he could have been a bit more communicative in the process with his time and hours worked. But he's very organized and knows what he's doing.

    4 hours

    $22.22 / hr
    $92.58 earned

  • Zendesk setup (CRM)

    Aug 2011 - Nov 2013
    No feedback given

    16 hours

    $14.00 / hr
    $221.62 earned

  • Zendesk and Salesforce setup

    May 2011 - May 2012
    No feedback given

    78 hours

    $15.00 / hr
    $1,174.95 earned

  • Beta Tester - New iPhone RPG game

    Mar 2011 - Apr 2011
    5.00
    Great job!
    $55.56 earned
    Fixed Price

  • Web site registrations in German - ongoing 1 - 2 hours per week

    Mar 2010 - May 2010
    5.00
    EXCELLENT. I highly recommend Rollie for any work. He is super fast, diligent and very polite. The BEST.

    11 hours

    $3.33 / hr
    $35.54 earned

  • Everest Level 2 Support

    Mar 2010 - Apr 2010
    5.00
    $66.67 earned
    Fixed Price

rollie villaflor has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Accounting Principles Test3.50Top 10%36 mins
MS Word 2003 Test4.25Top 10%38 mins
Accounting Skills Test (Assets and Revenue)2.60Top 30%31 mins
Email Etiquette Certification4.15Top 30%12 mins
Call Center Skills Test3.75Above Average36 mins
U.S. English Basic Skills Test3.50Above Average27 mins
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What's the difference?

75% Job Success
Work History
8,232 hours worked
41 jobs
Availability
Available
More than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
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