rollie villaflor
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rollie villaflor

Zendesk Expert


Lapu-Lapu, Philippines


I have been managing multiple Zendesk systems for almost 3 years. I have been involved in all stages of the Zendesk setup process. Process mapping, planning, implementation, testing, support and continues enhancement on the users experience in Zendesk. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionalities by being ... moreable to fully understand all aspects of Zendesk of what it can and it can't do. My core competency is ingenuity and creativity in terms of finding ways to make things work out for the client, hard working and fluent in communication. less

Work History and Feedback

  • Apr 2014 - May 2014

    Zendesk Integration and Customization
    $45.00 earned
    Fixed Price

  • Nov 2013 - Dec 2013

    From to
    Rollie is completely professional and good at what he does. I would have given a 5 score if he could have been a bit more communicative in the process with his time and hours worked. But he's very organized and knows what he's doing.
    4 hours
    $22.22 / hr
    $92.58 earned

  • Aug 2011 - Nov 2013

    Zendesk setup (CRM)

    No feedback given

    16 hours
    $14.00 / hr
    $221.62 earned

  • May 2011 - May 2012

    Zendesk and Salesforce setup

    No feedback given

    78 hours
    $15.00 / hr
    $1,174.95 earned

  • Mar 2011 - Apr 2011

    Beta Tester - New iPhone RPG game
    Great job!
    $55.56 earned
    Fixed Price

  • Mar 2010 - May 2010

    Web site registrations in German - ongoing 1 - 2 hours per week
    EXCELLENT. I highly recommend Rollie for any work. He is super fast, diligent and very polite. The BEST.
    11 hours
    $3.33 / hr
    $35.54 earned

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rollie villaflor has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Accounting Principles Test 3.50 Top 10% 36 mins
MS Word 2003 Test 4.25 Top 10% 38 mins
Accounting Skills Test (Assets and Revenue) 2.60 Top 30% 31 mins
Email Etiquette Certification 4.15 Top 30% 12 mins
Call Center Skills Test 3.75 Above Average 36 mins
U.S. English Basic Skills Test 3.50 Above Average 27 mins

Work History

82% Job Success
8,232 hours worked
40 jobs


More than 30 hrs/week


Phone Number: Verified

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