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Carlo Juancho F.
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Carlo Juancho F.

Customer Service Specialist - Ticket, Live Chat and Email

$11.11/hr

San Pablo City, Philippines

I am an experienced customer service specialist and a web ... moredeveloper. I have been in the customer service industry for more than seven years. I have a call center experience as a customer service representative and supervisor for Verizon DSL and Telstra (The Largest Australian Telecommunications company). I specialize in website development/maintenance and customer service. For customer service jobs I can handle anything from basic customer inquiries to resolving complex account, billing and technical issues. I can also manage a team of agents to help them hit their metrics through coaching and support. I am proficient in using different kinds of CRM softwares, like Seibel by Oracle, Zendesk, Avaya etc.. Most CRM's are designed to be intuitive, given my extensive customer service background it will be easy for me to adopt and learn any CRM software. I have an experience in resolving customer issues via phone/voice, email and tickets. I am proficient in English and Tagalog both in written and oral. I prefer to handle and interact with customers through email, live chat or help desk/tickets. I am interested and experienced in handling customer service in industries related to data servers and hosting providers, website development and maintenance, mobile and internet providers, hospitality, transportation, sales and mobile application development. less

Overview

I am an experienced customer service specialist and a web developer. I have been in the customer service industry for more than seven years. I have a call center experience as a customer service representative and supervisor for Verizon DSL and Telstra (The Largest Australian Telecommunications company). I specialize in website development/maintenance and customer service. For customer service jobs I can handle anything from basic customer inquiries to resolving complex account, billing and technical issues. I can also manage a team of agents to help them hit their metrics through coaching and support. I am proficient in using different kinds of ... moreCRM softwares, like Seibel by Oracle, Zendesk, Avaya etc.. Most CRM's are designed to be intuitive, given my extensive customer service background it will be easy for me to adopt and learn any CRM software. I have an experience in resolving customer issues via phone/voice, email and tickets. I am proficient in English and Tagalog both in written and oral. I prefer to handle and interact with customers through email, live chat or help desk/tickets. I am interested and experienced in handling customer service in industries related to data servers and hosting providers, website development and maintenance, mobile and internet providers, hospitality, transportation, sales and mobile application development. less

Carlo Juancho F.
Drop Here

Carlo Juancho F.

$11.11 /hr

Customer Service Specialist - Ticket, Live Chat and Email

San Pablo City, Philippines

Overview

I am an experienced customer service specialist and a web developer. I have been in the customer service industry for more than seven years. I have a call center experience as a customer service representative and supervisor for Verizon DSL and Telstra (The Largest Australian Telecommunications company). I specialize in website development/maintenance and customer service. For customer service jobs I can handle anything from basic customer inquiries to resolving complex account, billing and technical issues. I can also manage a ... moreteam of agents to help them hit their metrics through coaching and support. I am proficient in using different kinds of CRM softwares, like Seibel by Oracle, Zendesk, Avaya etc.. Most CRM's are designed to be intuitive, given my extensive customer service background it will be easy for me to adopt and learn any CRM software. I have an experience in resolving customer issues via phone/voice, email and tickets. I am proficient in English and Tagalog both in written and oral. I prefer to handle and interact with customers through email, live chat or help desk/tickets. I am interested and experienced in handling customer service in industries related to data servers and hosting providers, website development and maintenance, mobile and internet providers, hospitality, transportation, sales and mobile application development. less

Work History and Feedback

  • House rental research in Southeast Asia

    Oct 2014 - Nov 2014
    No feedback given

    7 hours

    $12.00 / hr
    $87.60 earned

  • Wordpress Expert, SEO and Video Editing VA

    Oct 2014 - Nov 2014
    4.80
    Carlo was extremely helpful. He brought to my attention several inefficiencies of my current websites and recommended solutions. I was very impressed by Carlo's knowledge and would highly recommend him for either building a Wordpress site from scratch or for recommending steps for optimizing your existing websites.

    2 hours

    $4.38 / hr
    $7.88 earned

  • Wordpress site not sending emails

    Nov 2014
    5.00
    Carlo did an excellent job tracing down the problem we were having with our website. Highly recommend!
    $40.00 earned
    Fixed Price

  • Creation of an Employee Timesheet

    Oct 2014
    No feedback given
    $21.92 earned
    Fixed Price

  • Wordpress/Blogging/Virtual Assistant Part Time Position Available

    Feb 2013 - Mar 2013
    4.70
    Carlo is an incredibly smart and talented guy who does excellent work with minimal instruction. He has excellent English skills (we spoke on the phone) and has a number of extremely valuable skills. Highly recommended!

    6 hours

    $5.00 / hr
    $30.50 earned

  • Reasearch and SEO Assistant

    Aug 2012 - Jan 2013
    No feedback given

    21 hours

    $8.00 / hr
    $171.20 earned

  • Philippine assistant for a very small job needed!

    Jan 2012
    2.20
    N/A
    Freelancer's Response
    I cant believe that you gave me this feedback you are the one who did not respond that is why I was not able to complete this project. After completing the 5 hours work you never released the payment I had to wait for the auto pay that is why I hesitated to work on the remaining 3 hours. Transcript of Messages (take note of the response time) Jesper M. I can see that you have received for 5 hours work, can you confirm? And if this is for the job, I still owe you 3 hours that i can pay when the job is done, since we usually set aside 8 hours for this round of research in Philippines. Feb 07, 2012 8:38 am Jesper M. Hi , yes i will release the payment. How far are you with the work? And so sorry for the late reply! too busy at the moment! I will try to be faster in responding! :) BR Feb 07, 2012 8:35 am Carlo... F. Hello, I will start to work on the remaining work needed. Is everything okay? Jan 25, 2012 11:21 pm Carlo... F. Hello, I am willing to finish the job. Can you release the payment for the hours I have worked for already though? Sincerely, Carlo Juancho P. Funtanilla http://ph.linkedin.com/pub/carlo-juancho-funtan... Linkedin Profile Jan 25, 2012 7:06 am Jesper M. Sorry for the very delayed response! Due to vacation, there has been no one in my place able to reply to all our emails, which is a shame. We truly apologize, and hope that you can forgive us. We are back on track now, and hope that you will still finish the task with us. This will not happen again! Yes you got the job, and it is a mistake that you received both a "hired"-letter and then a rejection! We've had some great mix-ups over new years, and we oversaw this error. Forgive us. The job is of course yours!

    5 hours

    $7.00 / hr
    $35.00 earned

  • Virtual Assistant - Full Time

    Jan 2012
    No feedback given
    $175.00 earned
    Fixed Price

  • Find Thai websites to translate into Swedish

    Jun 2011
    4.40
    Charles did a professional job and met all my expectations. He performed all tasks with integrity.

    10 hours

    $6.01 / hr
    $60.10 earned

  • Posting Articles on Wordpress

    Apr 2011
    5.00
    Carlo is a great worpress blog poster, he posts articles on time and fast and is ver inexpensive.
    Freelancer's Response
    This client is very professional A++ , they communicate well, give instructions clearly and is very prompt with payment and even releases it in advance. I hope to work with them for a long time
    $54.80 earned
    Fixed Price

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Tests

NameScore (out of 5)Time to Complete
Microsoft OutLook 2007 Test2.60Top 30%29 mins
Help Desk Certification3.75Top 10%18 mins
U.S. Word Usage Test3.60Above Average21 mins
Telephone Etiquette Certification4.00Above Average13 mins
MS Excel 2007 Test3.00Above Average28 mins
Call Center Skills Test3.60Above Average21 mins
Office Skills Test4.00Top 30%22 mins
Email Etiquette Certification3.85Above Average16 mins
Customer Service Test4.00Below Average13 mins
U.S. English Basic Skills Test3.25Below Average25 mins
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79% Job Success
Work History
491 hours worked
41 jobs
Availability
Available
Less than 30 hrs/week
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