I have extensive BPO experience since 2003 and have developed a wide range of skills such as operations and account management, people development, process improvement, client relations, training, quality control, hiring, business analysis, technical support, customer service, and generation of executive reports and presentations. I am seeking opportunities to handle key positions in your business while applying and enhancing my knowledge and skills. I am also a proficient creative and technical writer/ blogger catering from technical and instructional documents to catchy marketing phrases; various topics have included egg-incubators, travel and fashion guides, fashion accessories, and computer technologies.
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|Name||Score (out of 5)||Time to Complete|
|Customer Service Test||4.90||Top 10%||18 mins|
|Telephone Etiquette Certification||4.55||Top 10%||20 mins|
|U.S. Word Usage Test||4.10||Top 20%||29 mins|
|Call Center Skills Test||4.25||Top 20%||20 mins|
|Email Etiquette Certification||4.45||Top 10%||27 mins|
|U.S. English Basic Skills Test||4.50||Top 10%||29 mins|
|English Spelling Test (U.S. Version)||4.50||Above Average||14 mins|