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Walter C.
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Walter C.

Customer Support/Workforce Analyst/oDesk Project Recruiter-Team Builde

$6.76/hr

Imus, Cavite, Philippines


Walter C. has added 2 portfolio pieces. Create an account to review them.

I have developed a very wide range of customer service ... moreskills in the call center industry both for inbound(banking,financial and healthcare accounts), and outbound(sales, collections) programs. I am also an experienced Workforce Analyst for the past one year and a half doing real-time monitoring, generating reports, and solving incidents through a ticket system for Access World wide/E*Trade Financial and Teletech. I have also done legal transcription/abstraction for quite sometime prior to my career in a call center. A writer by heart, I have also been doing freelance writing for the past 5 years, doing book/movie reviews, reviewing some of the latest gadgets whenever time permits and writing papers and thesis for students. less

Overview

I have developed a very wide range of customer service skills in the call center industry both for inbound(banking,financial and healthcare accounts), and outbound(sales, collections) programs. I am also an experienced Workforce Analyst for the past one year and a half doing real-time monitoring, generating reports, and solving incidents through a ticket system for Access World wide/E*Trade Financial and Teletech. I have also done legal transcription/abstraction for quite sometime prior to my career in a call center. A writer by heart, I have also been doing freelance writing for the past 5 years, doing book/movie reviews, reviewing some of the latest ... moregadgets whenever time permits and writing papers and thesis for students. less

Walter C.
Drop Here

Walter C.

$6.76 /hr

Customer Support/Workforce Analyst/oDesk Project Recruiter-Team Builde

Imus, Cavite, Philippines

Overview

I have developed a very wide range of customer service skills in the call center industry both for inbound(banking,financial and healthcare accounts), and outbound(sales, collections) programs. I am also an experienced Workforce Analyst for the past one year and a half doing real-time monitoring, generating reports, and solving incidents through a ticket system for Access World wide/E*Trade Financial and Teletech. I have also done legal transcription/abstraction for quite sometime prior to my career in a call center. A writer by heart, ... moreI have also been doing freelance writing for the past 5 years, doing book/movie reviews, reviewing some of the latest gadgets whenever time permits and writing papers and thesis for students. less

Walter C. has added 2 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Forex Articles

    Oct 2009 - Dec 2010
    4.00
    Walter was a friendly contributor to our project, trying to deliver the best for our requirements.

    106 hours

    $6.67 / hr
    $703.76 earned

  • Customer Support Team Manager

    Aug 2010 - Sep 2010
    5.00
    Thank you!!
    $60.00 earned
    Fixed Price

  • Article Spinner Required

    Jul 2009 - Aug 2010
    No feedback given
    $22.22 earned
    Fixed Price

  • Writer for articles -- social and political

    Aug 2009 - Aug 2010
    No feedback given

    32 hours

    $4.44 / hr
    $139.86 earned

  • Contract Renewal Manager

    Mar 2010
    5.00
    $44.44 earned
    Fixed Price

  • researcher newletter writer

    Nov 2009 - Mar 2010
    This feedback has been removed

    175 hours

    $5.56 / hr
    $973.00 earned

  • Project Recruiter / Team Builder

    Jan 2010 - Feb 2010
    5.00
    Thank you for your time Walter. We will contact you again once we have new projects to work on.

    23 hours

    $5.56 / hr
    $128.83 earned

  • Social Network & Marketing

    Oct 2009 - Jan 2010
    5.00
    A great provider! Simply one of the best. Would likely hire him again once my payment method is fixed.

    10 hours

    $3.89 / hr
    $38.90 earned

  • Ad Poster & Lead Generator

    Sep 2009 - Nov 2009
    5.00
    Walter did a great job. We have just decided to cancel this task for now. Thanks, Walter

    28 hours

    $5.56 / hr
    $157.58 earned

Walter C. has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
English Spelling Test (U.S. Version)5.001st Place!12 mins
Six Sigma Black Belt Certification2.75Above Average23 mins
Call Center Skills Test4.60Top 10%17 mins
Day Trading Test3.75Above Average17 mins
Customer Service Test4.75Top 10%12 mins
Organizational Behavior Test3.50Top 20%19 mins
Creative Writing Test - Fiction (U.S. Version)4.25Top 20%19 mins
Outbound Sales Skills Test3.00Top 30%13 mins
Telephone Etiquette Certification4.45Top 10%15 mins
Telephone Etiquette Certification4.45Top 10%14 mins
Accounting Skills Test (Assets and Revenue)2.60Top 30%27 mins
Help Desk Certification3.40Top 30%18 mins
Accounting Principles Test2.60Top 30%25 mins
Email Etiquette Certification4.45Top 10%12 mins
Software Testing Test2.60Above Average22 mins
U.S. Word Usage Test3.50Above Average20 mins
UK English Basic Skills Test3.90Above Average13 mins
Online Article Writing and Blogging Test (U.S. Version)3.90Above Average20 mins
MS Word 2007 Test2.75Above Average24 mins
English Vocabulary Test (U.S. Version)4.10Above Average15 mins
U.S. English Basic Skills Test4.10Top 20%17 mins
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Work History
1,210 hours worked
19 jobs
Availability
Available
More than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
Associated with
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Isaiah 40:31 Agency
91% Job Success
35,220 hours
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