Sonia Desai
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Sonia Desai

customer support ,designing,photo editing ,article wrting, telemark


Ahmedabad, India


My aim is to be one of the more dependable oDesk professionals, providing consistently excellent quality of work. am a results-oriented, knowledgeable and reliable individual, willing to be trained and yet can be depended on to have a few ideas up my sleeve when and where needed. I come to the job with a professional, attitude and the assurance that I can deliver best in class service. I tend to impart my skills and knowledge in HR, customer service, data entry, administrative support and email handling.graphic designing ,photo editing Customer's satisfaction is my guarantee. I want to make it ... moreseamless for then and of course to my providers as well. I seek excellence in the service industry with self discipline, willing to learn and adapt new tasks and be trained in handling responsibilities with minimum supervision for professional enrichment. I joined the Business Process Outsourcing field and extended my services in the call center Industry managing to have an experience of more than 3 years. I am an expert in Ms Office (creating all sort of analysis through Excel) and to add here, I create remarkable presentations on power point, I am also pretty handy with Ms Visio and Ms Project in order to create flow charts, hierarchies and project scheduling. I believe in giving one hundred percent quality customer service. Helping companies get their clients to trust them. I enjoyed talking to different people and helping them resolve their issues and answer their queries. I am good with Social Media Management. To organize my workday, I use microsoft office calendar and hotnotes. I am trained on Organizational Behavior and Time Management Skills so its not a problem for me to manage tasks. I am creative with creative ideas - a visualizer and also an out of the box thinker. I am multitasking and brainstorm in myself that how much time would it take me to do all the work and I create deadlines to myself and make milestones achievable and share it with my employer too. I am a Professional and I don't overlap my Projects. If I am dedicated to one project. I would rate my English on a level 5 for all the 3 aspects: reading, writing and speech. I have a typing speed of 70 wpm. The Services and Facilities that I provide are: - Order Processing - Online/Offline data entry - Web Research - Email Handling - Customer Support (Phone/Chat/Email) - Telemarketing (Appointment Setting and Survey) - Virtual Assistance - Helpdesk Management - Project Management - MS Office Professional -photo editing -graphic -designing less

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Work History and Feedback

  • Dec 2011 - Jan 2012

    Need Some Travel Articles Written Between 300 - 700 words each
    Has done a very good job and has surpassed my requirements.
    $18.89 earned
    Fixed Price


Name Score (out of 5) Time to Complete
Call Center Skills Test 3.25 Below Average 19 mins
English Vocabulary Test (U.S. Version) 2.50 Below Average 21 mins
English Spelling Test (U.S. Version) 3.25 Below Average 16 mins
U.S. English Basic Skills Test 3.25 Below Average 27 mins