Herald jay C.

Herald jay C.

freelance consultant/CSR

San Carlos City, Philippines



What's the difference?

A goal driven Customer Support Representative with five successful years of experience in customer support. Principal strengths include providing quality customer support, handling calls, managing customer expectation, and meeting performance objectives. I used to work in one of the most popular oven roasted chicken business as a Food Retail Specialist. But prior to that, I worked as a Customer Service Representative in a call center, under a cable activation campaign. I have been in the BPO ind…


Work History & Feedback

Customer Support Representative

No feedback given
600 hrs

Sales Person

No feedback given

2,819 hrs @ $2.78/hr
Earned $9,155

Customer Service and Marketing Analyst

Job in progress

113 hrs @ $3.33/hr
Earned $389

Sales Person

Job in progress

480 hrs @ $3.37/hr
Earned $1,748
Tests Taken
Name Percentile Score

Call Center Skills Test


Customer Service Test


Outbound Sales Skills Test


Telephone Etiquette Certification


U.S. English Basic Skills Test