Herald jay C.
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Herald jay C.

freelance consultant/CSR


San Carlos City, Philippines


A goal driven Customer Support Representative with five successful years of experience in customer support. Principal strengths include providing quality customer support, handling calls, managing customer expectation, and meeting performance objectives. I used to work in one of the most popular oven roasted chicken business as a Food Retail Specialist. But prior to that, I worked as a Customer Service Representative in a call center, under a cable activation campaign. I have been in the BPO industry since 2005. I have handled technical support and financial services to customers and have greatly made an impression to them. I take my ... morejob seriously. My sole responsibility as a Governance/Risk & Compliance from my last company was to make sure that everyone is doing their job. I tend to speak what is in my mind whenever I get an idea to help improve the process. less

Work History and Feedback

  • Jul 2013 - Oct 2013

    Customer Support Representative
    600 hours

  • Feb 2012 - Apr 2013

    Sales Person

    No feedback given

    2,819 hours
    $2.78 / hr
    $9,154.90 earned

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Name Score (out of 5) Time to Complete
Outbound Sales Skills Test 2.85 Above Average 21 mins
Telephone Etiquette Certification 4.30 Top 20% 20 mins
Customer Service Test 4.40 Top 30% 19 mins

Work History

100% Job Success
6,143 hours worked
9 jobs


More than 30 hrs/week


Phone Number: Verified

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