A goal driven Customer Support Representative with five successful years of experience in customer support. Principal strengths include providing quality customer support, handling calls, managing customer expectation, and meeting performance objectives. I used to work in one of the most popular oven roasted chicken business as a Food Retail Specialist. But prior to that, I worked as a Customer Service Representative in a call center, under a cable activation campaign. I have been in the BPO industry since 2005. I have handled technical support and financial services to customers and have greatly made an impression to them. I take my ... job seriously. My sole responsibility as a Governance/Risk & Compliance from my last company was to make sure that everyone is doing their job. I tend to speak what is in my mind whenever I get an idea to help improve the process.
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|Name||Score (out of 5)||Time to Complete|
|Outbound Sales Skills Test||2.85||Above Average||21 mins|
|Telephone Etiquette Certification||4.30||Top 20%||20 mins|
|Customer Service Test||4.40||Top 30%||19 mins|